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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,081 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,081 reviews

September 11, 2023

Chris Glen from the Service Department always gives top notch and reliable service. When asked technical questions he always knows the answer, and is trustworthy regarding what type of is essential vs wh More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Herb Chambers Honda of Burlington responded

Hey Christina, we're delighted to know that Chris from our service team at Herb Chambers Honda of Burlington has been able to provide you with reliable and knowledgeable service experience. We appreciate your loyalty and feedback! Safe travels!

September 10, 2023

Jake was a very professional and helpful sales person. The dealership was very client oriented More

by aebertini
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jake Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Herb Chambers Honda of Burlington responded

Thank you for the 5-star rating! We're pleased to hear that Jake provided professional and helpful assistance during your visit. We'll see you next time! Enjoy your new ride!

September 10, 2023

xxxxxxin service works done before schedule should have more staff on Saturday to help out with long lines of customers you guys did a great job. More

by haihongtran16@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Herb Chambers Honda of Burlington responded

Thanks for the feedback and high rating! We're glad to know that we were able to complete your service ahead of schedule at Herb Chambers Honda of Burlington. Your suggestion about staffing on Saturdays is appreciated, as we always strive to improve our customer experience. We look forward to serving you again!

September 10, 2023

Went in for express service. Very efficient, friendly. Minimal wait time. Good work! Didn’t charge for unnecessary packages that my car didn’t need. Really appreciate the honesty More

by hefts.stones_06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Ann
Sep 13, 2023 -

Herb Chambers Honda of Burlington responded

We're glad to know you appreciated our efficient and honest service at Herb Chambers Honda of Burlington. Thanks for the positive feedback, we look forward to seeing you next time!

September 08, 2023

I have been helped by Sergio for many years at Herb Chambers Honda. Sergio is both professional and passionate and he really leaves me happy with every car I have acquired there. Sergio is like my f More

by Klbella2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

Herb Chambers Honda of Burlington responded

We're delighted to know that Sergio has consistently provided you with excellent service over the years at Herb Chambers Honda of Burlington. It's wonderful to have customers like you who feel like family! Enjoy your car and thanks for sharing this positive feedback!

September 08, 2023

Lee Diamond was our salesman and he is excellent. I find him honest and straightforward, and a pleasure to deal with. A very relatable guy who clearly knows his business. He encouraged us to reach More

by Tish
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lee Diamond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerry Gannon was great!
Sep 11, 2023 -

Herb Chambers Honda of Burlington responded

Thanks for your recommendation and kind words about Lee! We're glad to know you had a positive experience with him at Herb Chambers Honda of Burlington. Feel free to reach out anytime; we're here for you!

September 07, 2023

Chris Glen in Service is very personable and professional - the reason I take my Honda vehicle to Herb Chambers in Burlington for service. More

by Cgaudet826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Glen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Herb Chambers Honda of Burlington responded

We're glad to know that Chris has been providing you with great service experiences! We appreciate your loyalty to Herb Chambers Honda of Burlington. Hope to serve you with future automotive needs! Safe travels in your Honda!

September 07, 2023

My day began with the dashboard lighting up! Giovanni from AAA came promptly and jumped the car's battery; I drove straight to Herb Chambers Honda of Burlington where they graciously took in the More

by jeanneejohnson1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Bergstrand
Sep 08, 2023 -

Herb Chambers Honda of Burlington responded

Hey Jeanne, we're glad to know that our team at Herb Chambers Honda of Burlington provided you with a prompt service experience. Thanks for your kind feedback! We'll see you next time. Safe travels!

September 06, 2023

Clean store and great service. Only drawback is you can’t schedule an oil change even if you are part of their oil change program. I arrived at 7:15am and had to wait 90 min for an More

by Cgreen11371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Herb Chambers Honda of Burlington responded

We appreciate your feedback and patience with our oil change process at Herb Chambers Honda of Burlington. We're always looking for ways to improve, so we'll consider this moving forward. Thanks for choosing us! Safe travels!

September 06, 2023

Service was prompt, courteous , thorough and knowledgable. Billing fully explained. Waiting area and toilets very clean. My car was cleaned before I received the keys More

by Jesgjc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
June Fraser
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Herb Chambers Honda of Burlington responded

We're glad to know you had a positive service experience with our team at Herb Chambers Honda of Burlington. We appreciate your feedback and hope to see you next time. Safe travels!

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