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Herb Chambers Kia of Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.6
802 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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93 Cambridge St

Burlington, MA

01803

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Showing 802 reviews

December 06, 2024

I always receive outstanding service from the people at the location in Burlington MA Very Happy! More

by Algiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Herb Chambers Kia of Burlington responded

We really appreciate you taking the time to leave Herb Chambers Kia of Burlington this awesome review, thank you!

November 21, 2024

Awful customer service. I went eleven days without a vehicle and every time I called asking for an update I was told “call back at the end of the week” or “I don’t know, he’ More

by Mercury94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Barreto
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. This is not the level of communication & assistance we strive for. Your feedback is appreciated and will be addressed with our team so we can take steps to improve our processes where needed. If there are any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 20, 2024

I was very satisfied with my 30,000 mile tune up on my Kia Sorento! More

by Wendypecci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Nov 21, 2024 -

Herb Chambers Kia of Burlington responded

Wendy, thank you for trusting the Herb Chambers Kia of Burlington team with your Sorento's service needs! We appreciate your review and look forward to seeing you again next time!

November 20, 2024

Excellent service! Cesar provided outstanding customer support, patiently answering all my questions and offering clear, helpful guidance. More

by nadiajnaim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Herb Chambers Kia of Burlington responded

Nadiajnaim, thank you for the wonderful feedback! We're delighted to hear Cesar provided excellent service at Herb Chambers Kia of Burlington. Let us know if there's anything else we can assist with!

November 18, 2024

Very pleasant people to deal with. Answered all of my questions and the car is washed and vacuumed each time More

by rjsref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Nov 19, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that you had a pleasant experience with our team at Herb Chambers Kia of Burlington! Thank you for sharing this feedback!

November 14, 2024

Our new Sorento had wires chewed by mice. Reportedly, the service center has been pricing the repair at more than twice as other licensed Kia service centers (30hr vs 10hr, then 20hr vs 10hr) More

by mb951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the name, they provide no introduction or accountability
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Nov 22, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. I'm disappointed to hear that we didn't leave you with a better impression. Please contact me directly so we can discuss this situation further and work toward an appropriate resolution. Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 13, 2024

I dropped my car off at 10:15 I came back at 2:30 and still had to wait another hour and half. I was told one to two hours when I made the appointment. The gentleman at the desk that took care of me was More

by jnauntie61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Arbelae
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

jnauntie61 responded

I was really disappointed in my visit I waited way too long I was told 1 to 2 hours it took over 5 to 6 hours not happy. Thanks for asking I appreciate it. Not sure I will ever go back. Sorry just being honest.

Nov 22, 2024 -

Herb Chambers Kia of Burlington responded

Thank you for the review. We regret any frustration or inconvenience caused by the extended wait time. Your feedback is appreciated and will be shared with our team so we can take steps to improve our service efficiency moving forward. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Senee O'Connell - General Manager - soconnell@herbchambers.com

November 08, 2024

Got what I wanted quick and efficiently, the people there were very nice and helpful. Would go back should I need another car More

by Amongthemany
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Stewart
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Nov 11, 2024 -

Herb Chambers Kia of Burlington responded

We're delighted to hear that your experience at Herb Chambers Kia of Burlington was efficient and pleasant! Thank you for choosing us, and we look forward to assisting you again in the future.

November 06, 2024

Really helpful staff. Polite and efficient. Could do with some coffee in the lounge. Happy to use them again More

by alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Arbelae
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Nelson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2024 -

Herb Chambers Kia of Burlington responded

Alan, thank you for the review & feedback - it is much appreciated by all of us here at Herb Chambers Kia of Burlington and we look forward to seeing you again in the future!

November 01, 2024

I had to bring my Telluride in to have an accessory added, and the service was professional, efficient, and exceeded expectations More

by Paul B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Barreto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Herb Chambers Kia of Burlington responded

Paul, we're delighted to hear that our team at Herb Chambers Kia of Burlington exceeded your expectations with the service on your Telluride. Thank you for sharing this positive feedback!

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