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Herb Chambers Lexus of Hingham

Hingham, MA

Overview
Employees
Reviews
Vehicles
4.9
2,331 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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141 Derby St

Hingham, MA

02043

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Showing 2,331 reviews

November 03, 2023

Brought my car in for service. Service Mgr. explained the work that would be done, answered my questions and estimated the time to complete the work. Service was completed ahead More

by Robert_Helt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McLee
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Nov 06, 2023 -

Herb Chambers Lexus of Hingham responded

Robert, it's great to know you had such a positive experience with our service team at Herb Chambers Lexus of Hingham. We're always here to provide top-notch service and answer any questions you may have. Thanks for the review!

Helpful
November 01, 2023

Our buying experience was excellent, and our service experience today surpassed any of our expectations…excellent yet again! More

by mpmartin.michael
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talisa
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Nov 02, 2023 -

Herb Chambers Lexus of Hingham responded

Michael, we're delighted to know that your buying and service experiences at Herb Chambers Lexus of Hingham exceeded expectations. Thanks for sharing!

Helpful
October 31, 2023

Everything was explained to me each step of the leasing process. Pricing worked out to be about what I was hoping for. More

by mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marcus Karam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adel Nasser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saeed Mezian, Sales Dept. *****
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Oct 31, 2023 -

Herb Chambers Lexus of Hingham responded

Mark, we're glad to know that our team at Herb Chambers Lexus of Hingham was able to guide you through the leasing process smoothly. Thanks for choosing us! Enjoy your new vehicle!

Helpful
October 31, 2023

The Lexus dealership worked on an electrical issue that had been worked on locally on the Cape without success. Lexus identified the problem quickly and moved to solve it. More

by Richlarios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know our team at Herb Chambers Lexus of Hingham was able to identify and solve the electrical issue in your vehicle. Thanks for trusting us with your car needs!

Helpful
October 31, 2023

Took my Lexus 350RX in for brakes and service and they also found a leaking radiator. Tom got me into a courtesy car and had my car ready to go the next morning. I always know I'm in capable hands with To More

by nkgraf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

We're glad to know that Tom and our team at Herb Chambers Lexus of Hingham were able to provide you with a smooth service experience. Thank you for trusting us with your Lexus 350RX, we appreciate the five-star review!

Helpful
October 31, 2023

Thomas M was knowledgeable and pleasant when we arrived at the dealership. He is honest, accurate, and efficient. Will return because of him. And the service of the mechanics! More

by kevinann99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas McCafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 31, 2023 -

kevinann99 responded

Thank you Herb Chamber Lexus of Hingham! We will be back because of Thomas and his service. The mechanics are terrific. The facility is clean and pleasant.

Nov 01, 2023 -

Herb Chambers Lexus of Hingham responded

Your kind words make our day, Kevin! Thank you for choosing Herb Chambers Lexus of Hingham and recognizing Thomas's efforts. See you next time!

Helpful
October 30, 2023

My initial bill was $57 final bill was 163. 91 Not happy with service received More

by Annette Rountree
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Jim helped with paperwork
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

Annette, we are sorry for any miscommunication that occurred with your bill, and we want to assure you that we strive to provide clear and reliable fees for our clients. I would like to learn more about what transpired here and see how I can help. Please reach out to me at any time. Patrick Chahwan - General Manager - pchahwan@herbchambers.com

Helpful
October 30, 2023

Absolutely fantastic customer service from every employee, beginning with scheduling a service appointment, dropping off ny vehicle, and receiving my vehicle after service. Kevin C. was amazing! Tha More

by Atlanta23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a fantastic experience with our team, especially Kevin, at Herb Chambers Lexus of Hingham. We strive for excellent customer service from start to finish! Thanks for your review, and we look forward to serving you again in the future.

Helpful
October 30, 2023

Could not be happier with the entire experience. For both the sales and finance process. Ryan was very thorough and a step ahead of all of my needs. He is a credit to Lexus. More

by dtordig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Tierney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evison Tili
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We're delighted to know you had a great experience with us at Herb Chambers Lexus of Hingham. It's wonderful that Ryan was able to meet your needs and make the process smooth for you! Thanks for sharing your experience!

Helpful
October 29, 2023

McKee Dauphin provided pleasant and professional service. He took care of my concerns. Thank-you. More

by AC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mclee Dauphin
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Oct 30, 2023 -

Herb Chambers Lexus of Hingham responded

We are so glad you had a pleasant experience and the Herb Chambers Lexus of Hingham team took care of your concerns. See you next time!

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