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Herb Chambers Lexus of Sharon

Sharon, MA

Overview
Employees
Reviews
Vehicles
4.9
5,897 Reviews
At Herb Chambers Lexus, it's our people who truly make the biggest difference. We employ the most talented Lexus professionals in the business: Our Lexus sales experts can guide you to the exact model and trim you want. Our Lexus finance experts can work within your budget. And our Lexus service technicians can help you stay on the road with confidence for many miles and years to come. Plus, we offer complimentary loaner vehicles to customers who service their vehicles with us, as well as complimentary car washes for life. We've also designed our Lexus dealership to be an inviting place for all of our customers, offering a complimentary café bar and work space with Wi-Fi.
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25 Providence Hwy, Rte. 1

Sharon, MA

02067

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Showing 5,897 reviews

August 21, 2021

Robert did a excellent job of getting us the right car for us More

by josephokren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Keevers
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Aug 22, 2021 -

Herb Chambers Lexus of Sharon responded

We'll be sure to Robert know that his expertise in finding the perfect vehicle earned us 5 stars from you, Joseph! Thank you for sharing your purchase experience at Herb Chambers Lexus of Sharon with us and we hope you enjoy the ride!

August 20, 2021

Tina was particularly helpful, given that the dealership didn’t want to do the work. I have been with them for 20 years and expected more service. The reality was they cared more about their image than my More

by tgswaim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo , Tina Holden
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

While it is great to hear that you had a successful experience working with Tina, the rest of your review is concerning to read. We strive to deliver knowledgeable and accommodating service, and it is disappointing that this was not better reflected in your time working with us. I assure you that it is never our intention to overcharge or take advantage of our guests, and I would appreciate the chance to speak with you to see if I can help clear things up. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 20, 2021

Best customer service with great communication. The valet service is invaluable. More

by Tedandles
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Valadao
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Ted and Les, we're so pleased to hear our exceptional customer service and communication made your recent experience so fantastic! We'll be sure to share with our valet team your compliments as well. We thank you for choosing Herb Chambers Lexus of Sharon for your automotive needs and hope you'll travel safely until we see each other next!

August 20, 2021

Courtesy cleaning not done water spots were all over windows no vacuum was done in More

by nirva45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Castillo
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Sep 07, 2021 -

Herb Chambers Lexus of Sharon responded

We pride ourselves on exceptional service and I want to apologize that your recent experience with us left you wanting more. I will definitely use your feedback as a training opportunity for our staff to ensure we are providing our gold standard of service for future guests. Again, I am sorry to hear that we let you down, and I hope we get another chance to impress you next time. In the meantime, please feel free to get in touch with me directly if there is anything else I can help with. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 20, 2021

Came in to have touch up paint work on my Lexus from carmax. Not under warranty so my time was for nothing. This was more carmax then Lexus. The staff was very good. More

by jo_ls
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back again down the road!

August 19, 2021

Professional all the way around from sales to service!!!!!! Eric Castillo is great service advisor! Would not shop anywhere else for a vehicle, place is clean and people friendly More

by Ef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niko Kotsiopoulos, Rene Lapaz, Eric Castillo
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted to hear that you've had great experiences with both our sales and service teams and will be sure to let Eric know you appreciate all his help. Thank you for choosing Herb Chambers Lexus of Sharon and we look forward to your next visit!

August 19, 2021

Nour was awesome and did everything we needed and expected and delivered the car the day after we purchased a 10 Richard your finance guy is a liar a crook & dishonest. Call to discuss. If he’s More

by DANCHALIFOUR
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nour Mond
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Aug 23, 2021 -

Herb Chambers Lexus of Sharon responded

While it is great to hear that you had a successful experience working with Nour, the rest of your review is concerning to read. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I assure you that it is never our intention to mislead a customer, and I would appreciate the chance to speak with you so I can better understand what happened here. If you are willing to discuss this, please don't hesitate to reach out. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

August 19, 2021

Unbelievable customer service. The young gentleman that was managed by service was outstanding and respectful. Thank God there are young people like Grant that respect the elderly. Great dealership. I p More

by Mjmmcdonald8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Gauthier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Lapaz, Nick Pacheco, Nour Mond, Richard Howland, Derrick Levy, Anil Bezawada
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Aug 20, 2021 -

Herb Chambers Lexus of Sharon responded

We can't thank you enough for the glowing review! We will be sure to pass along your kudos to Grant and the rest of the Herb Chambers Lexus of Sharon team. We wish you the best in your new ride and please feel free to reach out if there is anything else we can do for you!

August 19, 2021

My advisor Mark is awesome! He is extremely knowledgeable and customer focused. He also knows how to return a phone call in a timely manner. I appreciate that type of service which is hard to find these days More

by Groebe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2021 -

Groebe responded

I had a great experience with Mark my advisor in service. He is very customer focused and wants his customers to have an understanding of what needs to be done to your car to fix or maintain it.

Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We're so glad to hear it! Mark is a valued member of our team, and we'll be sure to compliment him on his great work. Thank you for your review and for trusting Herb Chambers Lexus of Sharon with your business!

August 19, 2021

Very professional and competent service!! People were friendly and very helpful. Thank you!! Tim Fahey More

by faheytim3@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2021 -

Herb Chambers Lexus of Sharon responded

We couldn't ask for better feedback. Thank you for letting us know about your great service experience, Tim. Have a great day! - Herb Chambers Lexus of Sharon

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