Herb Chambers Lexus of Sharon

Our experience with service at Herb Chambers in Sharon has always been excellent. Ronni is great to work with and as always helpful. No complaints. has always been excellent. Ronni is great to work with and as always helpful. No complaints. More

It was a pleasure to work with everyone @ Lexus of Sharon. It made our experience so relaxing. They understood what we wanted & made sure we were completely happy with the color, the car & most import Sharon. It made our experience so relaxing. They understood what we wanted & made sure we were completely happy with the color, the car & most importantly the price of our new NX350. More

My sales person - Roy- was great- I bought the car at this dealership - not the most convenient- because of him this dealership - not the most convenient- because of him More

I had a very below average recent experience with servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. G servicing my Lexus NX300. After the car was serviced, I couldn’t get a straight answer to some basic questions about my service on a timely basis. Got the car back without an inspection report or report on systems that were stating to need work, like the brakes and audio system. By coincidence, I visited a competing dealership and they identified brake pads that would need attention soon, as well as a radio that required a software update. When I went back to my repair order from Herb Chambers, they never included an inspection report. Several calls to the Herb Chambers never brought about answers. Yes, I know that there was a ransomware attack which disabled crucial dealership systems, but I had difficulty getting straight answers even before the software outage. This all happened despite regular calls and texting with the service advisor, and later the head of service at Herb Chamber Lexus. This experience, coupled with the ongoing difficulty in scheduling a service appointment that includes a loaner car makes me wonder if the “golden age” of Lexus superior service is over. Or perhaps Herb Chambers Lexus is taking customers for granted. Or maybe they are victims of their own success and having to cut corners to keep up with the volume of service that comes in the door. Either way, I’m quite disappointed. There’s definitely an opportunity for substantial improvement here. More

This was my third car purchase from this dealership. It was great to deal with Kevin Tonthat, he was very professional. I highly recommend this dealership. It was great to deal with Kevin Tonthat, he was very professional. I highly recommend this dealership. More

Chris was very helpful and very patient! Made my first car buying experience better than I thought. Made my first car buying experience better than I thought. More

Chris is incredibly responsive and helpful. Very knowledgeable about the vehicles and process. I would absolutely buy another car from him again. Very knowledgeable about the vehicles and process. I would absolutely buy another car from him again. More

I feel there should have been more transparency regarding the money factor (Interest Rate) charged the money factor (Interest Rate) charged More

My first purchase of a vehicle in 15 years and I was not looking forward to it. My experience with Herb Chambers Lexus and in particular,Nick Pacheco and Johnny Dang,was top notch. Nick was extremely knowle looking forward to it. My experience with Herb Chambers Lexus and in particular,Nick Pacheco and Johnny Dang,was top notch. Nick was extremely knowledgeable and helpful in the purchase and I would not hesitate to recommend Herb Chambers and Nick Pacheco in particular. More

I had a wonderful experience at this auto repair shop. The staff were friendly and professional, explaining in detail what needed to be repaired. I was impressed with the dedication and meticulousness of The staff were friendly and professional, explaining in detail what needed to be repaired. I was impressed with the dedication and meticulousness of the technicians. My car runs much smoother after the repair. I will definitely return and recommend this shop to my friends and family. Thank you, team, for all your help! - Monica More