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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,712 Reviews

2,712 Reviews of Herb Chambers Lexus of Sharon - Service Center

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June 06, 2021

I cannot say enough about how wonderful this dealership is Everyone is friendly, helpful and accommodating. We went in for scheduled maintenance and Ryan explained what was needed at this time and how More

by jmoose.232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hung Truong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Valadao, Hostess in the lounge area!!
Jun 07, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Ryan and the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you again down the road!

June 05, 2021

Always feel like I'm getting top quality service at this dealership! They were also very accommodating when I needed more time to return the loaner vehicle. More

by Abloomis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Thomas
Jun 07, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you so much for the positive feedback! We are delighted to hear that you can depend on our Herb Chambers Lexus of Sharon team for consistently excellent service. Have a great week!

June 05, 2021

Mark is the best advisor to work with. I have worked with other advisor but none have been as professional and pleasant as Mark. He is a great asset to your dealership. More

by augustine15@msn.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Leithauser
Jun 07, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the glowing review and kind words about Mark! We appreciate you trusting the Herb Chambers Lexus of Sharon team with your vehicle care - if there's anything else we can do for you, don't hesitate to give us a call. Drive safe!

June 05, 2021

Never disappointed Roni Travers is always so very helpful. Roni is the best! Dealership is always accommodating. Friendly staff and extremely organized. Will recommend to people. More

by Zywienj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Sharon, and we will certainly let Roni know that you appreciate the help. We hope to see you again sometime!

June 03, 2021

I had service at Herb Chambers Lexus last week. Ronnie is my service advisor. As usual, I showed up at my car was taken right away, I went upstairs to have a coffee while I waited. Ronnie called me with a More

by Janineab9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Prusak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko Kotsiopoulos, Nick Pacheco
Jun 03, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Janine! We are thrilled to hear that you had such a successful experience working with Ronnie and the Herb Chambers Lexus of Sharon team. Drive safely, we hope to earn your business again down the road!

June 03, 2021

I had to fix my tires and they were very helpful. They were quick and they worked well all day. I appreciate them a lot More

by Djene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jun 03, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for reviewing Herb Chambers Lexus of Sharon, Djene! We're happy that you're happy. Safe travels, and we hope to see you again down the road!

June 02, 2021

Poor Service DepartmentReturned my car dirtyMessed up Poor Service Department Returned my car dirty Messed up my setting for my Blind Spot Monitoring Didn’t even see the service advisor Cafe wasn’t ev More

by kenzajda@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Thomas
Jun 18, 2021 -

Herb Chambers Lexus of Sharon responded

We're sorry to hear you're unsatisfied with your recent service. Would you be willing to send me an email so I can better understand the details of what happened and prevent a situation like this from occurring in the future? We want to ensure that all our guests have a five-star experience with us going forward. I am eager to have a conversation about this, as I'd love to see what I can do to make it right. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

June 02, 2021

I have an older SC 430 that I baby way too much 😊 and the only folks that exceed how I treat that special car is the team at Herb Chambers Lexus of Sharon. Never an issue - extremely professional - g More

by Heidi & Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Lexus of Sharon responded

Heidi & Jay, thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Herb Chambers Lexus of Sharon, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

June 02, 2021

EXCELLENT!! FROM INCEPTION WITH RONI TO PAYMENT. Very professional and timely!! From booking appointment to completion of service very satisfied with the service department- to date More

by wpscano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted that Roni and the team gave you such a stellar experience from start to finish! Thank you for giving Herb Chambers Lexus of Sharon your business and your terrific feedback. We hope to welcome you back for your future service needs!

May 31, 2021

Herb Chambers Lexus of Sharon take good care of they customers. Mr Mark took good care of my car. I'll refer my friends to More

by Mjeudy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Sharon, and we will certainly let Mark know that you appreciate his help. We look forward to your next visit!

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