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Herb Chambers Lexus of Sharon - Service Center

Sharon, MA

4.9
2,717 Reviews

2,717 Reviews of Herb Chambers Lexus of Sharon - Service Center

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June 03, 2021

I had service at Herb Chambers Lexus last week. Ronnie is my service advisor. As usual, I showed up at my car was taken right away, I went upstairs to have a coffee while I waited. Ronnie called me with a More

by Janineab9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sanjay Khairmode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Prusak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko Kotsiopoulos, Nick Pacheco
Jun 03, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the great review, Janine! We are thrilled to hear that you had such a successful experience working with Ronnie and the Herb Chambers Lexus of Sharon team. Drive safely, we hope to earn your business again down the road!

June 02, 2021

Poor Service DepartmentReturned my car dirtyMessed up Poor Service Department Returned my car dirty Messed up my setting for my Blind Spot Monitoring Didn’t even see the service advisor Cafe wasn’t ev More

by kenzajda@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicole Thomas
Jun 18, 2021 -

Herb Chambers Lexus of Sharon responded

We're sorry to hear you're unsatisfied with your recent service. Would you be willing to send me an email so I can better understand the details of what happened and prevent a situation like this from occurring in the future? We want to ensure that all our guests have a five-star experience with us going forward. I am eager to have a conversation about this, as I'd love to see what I can do to make it right. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

June 02, 2021

I have an older SC 430 that I baby way too much 😊 and the only folks that exceed how I treat that special car is the team at Herb Chambers Lexus of Sharon. Never an issue - extremely professional - g More

by Heidi & Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Graf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Lexus of Sharon responded

Heidi & Jay, thank you for taking the time to leave us a review! We couldn't be more grateful for your longtime business here at Herb Chambers Lexus of Sharon, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

June 02, 2021

EXCELLENT!! FROM INCEPTION WITH RONI TO PAYMENT. Very professional and timely!! From booking appointment to completion of service very satisfied with the service department- to date More

by wpscano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Herb Chambers Lexus of Sharon responded

We are delighted that Roni and the team gave you such a stellar experience from start to finish! Thank you for giving Herb Chambers Lexus of Sharon your business and your terrific feedback. We hope to welcome you back for your future service needs!

May 31, 2021

Herb Chambers Lexus of Sharon take good care of they customers. Mr Mark took good care of my car. I'll refer my friends to More

by Mjeudy09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Herb Chambers Lexus of Sharon, and we will certainly let Mark know that you appreciate his help. We look forward to your next visit!

May 29, 2021

Marc Forcucci, my service manager was outstanding! I dropped the car off on Thursday @ 10:00 and discussed what was needed with Marc. The next morning my car was delivered to my home. Great service. More

by NormB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for posting about your experience with Marc at Herb Chambers Lexus of Sharon. We're glad to hear that you got back on the road safely!

May 29, 2021

Mark at Lexus Herb Chambers, Sharon, MA is an excellent service manager! He has supported me serving my three Lexus’s over past years with the honest guidance to keep the cars running well! More

by Harish A Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you for the positive review and five stars, Harish! We're so glad to hear that Mark and the service team have been able to take such great care of you and your Lexus vehicles. It is truly our pleasure to assist you! Safe travels and see you next time, from all your friends here at Herb Chambers Lexus of Sharon!

May 29, 2021

Excellent service; timely; clean bldg; good communication; easy process with rental car; clean car; easy to check out; follow up appointment made on the phone. More

by Jemkneel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronni Travers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Herb Chambers Lexus of Sharon responded

We're glad to hear we're meeting our goal of providing timely, professional, and attentive service! Thank you for the positive feedback, and see you next time! - the Herb Chambers Lexus of Sharon team

May 29, 2021

Very helpful adviser and fine service. Convenient location, courteous staff and wonderful vehicles. Will highly recommend your dealership to everyone we know. Thank you again. More

by john_3120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forcucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Lexus of Sharon responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Take care and we hope to see you back at Herb Chambers Lexus of Sharon soon!

May 28, 2021

Eric greeted me immediately upon entering the service office area even though I was thirty minutes early. He had my account on his iPad ready to discuss the service plan and made suggestions given my add More

by chuckhrenchuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Castillo
May 28, 2021 -

Herb Chambers Lexus of Sharon responded

Thank you, Chuck, for the 5-star review of Herb Chambers Lexus of Sharon! We're glad to hear that Eric took care of you during your last service visit!

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