Herb Chambers Lincoln of Norwood

Exceptional I buy a car every 3 years, lately, more frequently to include purchasing a sports car (my sales rep knew nothing about the car). I needed a new SUV a I buy a car every 3 years, lately, more frequently to include purchasing a sports car (my sales rep knew nothing about the car). I needed a new SUV and hit all the Route 1 dealerships-ALL of them. The Herb Chambers experience was superior to the rest. I worked with Mara. She knew the car inside and out and proceeded to explain the features and functions in a methodical way. Her responsiveness was exceptional, vehicle knowledge exceptional, delivery of the car and instruction on operating was thorough. I am highly impressed and recommend Mara and I recommend the MKX Black Label, beautiful car, content rich, rides like a dream and the Chambers experience. Juli More

No stress, easy experience with Danny My wife and I stopped in to take a look at a trade-in we had seen on-line. We met up with Danny who was super easy to work with. He was knowledgeable My wife and I stopped in to take a look at a trade-in we had seen on-line. We met up with Danny who was super easy to work with. He was knowledgeable and easy going. At other dealerships we felt a lot of pressure to sign up for this and that, but with Lincoln in Norwood it felt a lot more straight forward. We moved through the process quickly and bought our used GMC Acadia that day. There were some delays with the title being available, but this was not that fault of Danny or the Lincoln dealership. Over the next week or so, I was able to keep constant contact with Danny and eventually was able to pick up. I would certainly recommend Lincoln of Norwood. More

Loved working with Sean L at Herb Chambers! I had the very best experience every step of the purchasing process. Sean Labarge was so informative and on top of every step during the process. I co I had the very best experience every step of the purchasing process. Sean Labarge was so informative and on top of every step during the process. I couldn’t imagine buying from anyone else now. Sitting down with Jim for financing was like having a discussion with someone you know personally. So honest and helpful! More

A Team Experience If you want a stress free experience from knowledgeable employees stop right here! You will not be sorry you did. After speaking to Alice and Jillian If you want a stress free experience from knowledgeable employees stop right here! You will not be sorry you did. After speaking to Alice and Jillian who kept in constant contact with me in regard to my pre-visit questions I drove three hours to see the 2015 MKX (waited patiently/impatiently to know if it sold the night before). Both ladies did a fantastic job With customer service. I’m in sales and understand the value of having someone answer your questions at the time the questions are being asked. The car was as clean as the pictures and drove like a dream! Greg and I spent a lot of time talking about the car during my test drive benefits of ownership in regard to the CPO warranty and when it came time to do the deal both he and Doug made every effort to have a stress free purchase. The whole team treated me great! They even delivered my car to me two days later and three hours away! My suggestion is if you are looking for a certified preowned car, know they did their homework on the car before bringing it to the dealership and putting their name on it! So, if you are thinking you want to look around for something better you may lose out on the car you want!! My car kicks butt and I love it! I will definitely be calling the dealership back when it’s time to buy another Lincoln!!! I am a Lincoln owner for life! Thanks Greg for being an A Team player, from one sales person to another, you ROCK!!!! And thanks Jim for getting me the best rate possible at the payment I wanted!!! More

Great Experience! I had a wonderful car buying experience at Herb Gordon Lincoln of Norwood and want to take a moment to thank Sean and the rest of the team. Sean had a I had a wonderful car buying experience at Herb Gordon Lincoln of Norwood and want to take a moment to thank Sean and the rest of the team. Sean had answers to most of my questions, and found answers for those he didn't know in a matter of minutes. Everyone at the dealership was helpful, friendly and attentive. Setting up the test-drive was simple and took just minutes. With a limited time-frame of a weekend that I gave myself to purchase a vehicle, I could not have selected a better place to work with. The facility is bright and airy, refreshments are available in the comfortable lounge and the transaction was smooth and efficient. I will certainly keep Herb Chambers Lincoln of Norwood in my sights for my next purchase. More

Bluetooth set up/Repair Had a problem with Bluetooth and went to the dealership. Service Advisor Greg Davis solved the problem. I was in and out in ten minutes Thanks Bill Had a problem with Bluetooth and went to the dealership. Service Advisor Greg Davis solved the problem. I was in and out in ten minutes Thanks Bill Thibodeaux More

Excellent Experience Mara Russell was excellent. She is very friendly, answered all my questions and found the exact vehicle I wanted. I absolutely LOVE my vehicle. When I Mara Russell was excellent. She is very friendly, answered all my questions and found the exact vehicle I wanted. I absolutely LOVE my vehicle. When I picked up my vehicle Mara spent the time to show me all the features of the vehicle and it happened to be my birthday and she gave me a birthday card. I was not expecting that. James Lewis in finance was also excellent. It was truly the best experience I have had from the time I walked in to the time I drove away. I would highly recommend Mara and Herb Chambers to everyone. More

Great Experience! I would go back to Herb Chambers Lincoln in Norwood for any of my car needs. This is the second Lincoln I have had dealing with the sales staff at thi I would go back to Herb Chambers Lincoln in Norwood for any of my car needs. This is the second Lincoln I have had dealing with the sales staff at this particular dealership was wonderful. James Santsaver made the entire process painless and his patience was most appreciated! More

C.Kelley Malone, sales Rep. terrific personal service I was looking to trade in my 08 Cadillac SRX, I have always bought "Executive type used cars" and had been a Cadillac client for 30+ years. I knew wh I was looking to trade in my 08 Cadillac SRX, I have always bought "Executive type used cars" and had been a Cadillac client for 30+ years. I knew what I wanted in a car plus what I was willing to spend. I was not locked into any particular brand at this time. Herb Chambers was one of many dealers I had stopped at and explained exactly what I was looking for and explained I was a serious buyer and ready at any time. I got a few call backs from dealers but the only one that that continued calling back with real options was Kelly Malone. Kelly showed me three choices in my price range, explained the options, got me a reasonable trade in on my SRX and made the sale. I did had a problem with the lack of a particular option, which to me should have been standard and based on my volunteer work, I needed. I got initial assistance from Jeremy Hayes, sales manager whom Kelly brought into the discussion. Kelly, got it solved, worked not only with me by constantly staying in touch, but also with Lincoln for weeks to make sure I got what I needed. That is what I call personal service. I must also commend Jim Lewis, Business Manager for taking the time explaining plus his advice about the options withrespect to Lincoln's additional warranty programs and how they work as I have always purchased this option with all my Cadillacs. Since I have been in for some intial sevice I have had nothing but a very comfortable feeling dealing with Sonny Furtado, service advisor, he is ready and seems like he is waiting for me plus willing to answer any questions I have, very patient. Do to my, I am semi retired, business background as a V.P. and Sales manager for a National Adv. Agency with reps all over the country I know how important it is for a company to be able to hear good things about their employees not just the complaints. If I was still hiring I would try and convince Kelly to join my company. Sincerely, Bill Blumsack More

In need of a reliable second car. James was a great salesman. He made the purchase of our second car effortless. He was extremely knowledgeable about the vehicle during our test drive. James was a great salesman. He made the purchase of our second car effortless. He was extremely knowledgeable about the vehicle during our test drive. He addressed the few minor issues and made sure the vehicle was in perfect condition upon delivery. When I say delivery, he drove 1 hour to personally deliver the car to our door so we would not have to make an additional trip down to the dealership. Many thanks to James. More