Herb Chambers MINI of Boston

Efficient, informative, fun! Brian knows his stuff and respected my need for speed. He listened to what was important to me and provided the information. Friendly and smart! Brian knows his stuff and respected my need for speed. He listened to what was important to me and provided the information. Friendly and smart! More

Great service and always an incredible selection My wife and I have bought from Herb Chambers MINI of Boston exclusively for the past 6 years. We trust their staff and their service department to del My wife and I have bought from Herb Chambers MINI of Boston exclusively for the past 6 years. We trust their staff and their service department to deliver excellent service at a fair price. David Lopez has sold us our last two cars and he is as knowledgeable as he is patient. We never felt rushed. Thanks! More

Super Experience with David and Herb Chambers MINI Great and super experience with Herb Chambers MINI of Boston and in particular with David Lopez. David was super nice, extremely knowledgeable and we Great and super experience with Herb Chambers MINI of Boston and in particular with David Lopez. David was super nice, extremely knowledgeable and we connected really well as soon as we met and he started to showcase the world of MINI. He made my entire family at ease during the overall exploration phase of the products and I never felt he was over selling the brand. He came across super natural and genuine and provided me with a great experience that makes me think about HERB CHAMBERS MINI of Boston as a place to come back and visit anytime! Loved it! More

Sam helped me find the perfect car for me My visit to Herb Chambers was my first - and it won't be my last. While I knew I wanted a Mini, I wasn't sure which model would work best for me. I wa My visit to Herb Chambers was my first - and it won't be my last. While I knew I wanted a Mini, I wasn't sure which model would work best for me. I was fortunate to meet Sam, who was patient, knowledgeable, and extremely helpful. He helped me find the perfect car for me, working with both my budget and my wish list! I couldn't be happier with my choice and with the excellent service provided by Sam. I highly recommend him to any buyer! More

Superb sales team My recent experience with Herb Chambers Mini was outstanding, from early emails with Sara Espinal through the purchasing process with Samuel Tutton. S My recent experience with Herb Chambers Mini was outstanding, from early emails with Sara Espinal through the purchasing process with Samuel Tutton. Sam was an absolute pleasure to work with. I felt that he was interested in helping me get the car that I wanted, rather than pressuring me into something bigger or with more extras. Sam, along with Moustafa Hamouda, took care of several annoyances with insurance and title, saving me time and bother. They responded almost immediately to messages, met at times that were convenient for me (and stayed very late one evening), and explained very clearly the myriad of options. Finally, Sam was very helpful in demonstrating all the new technology introduced in the nearly 14 years since my last car. Sam and everyone were even more friendly and accommodating than I’ve come to expect from Herb Chambers Mini. More

Samuel Tutton treated us in a very profesional way Samuel showed us all the features and explained the servicing and pricing very well. He was a pleasure to work with. We enjoyed working with him ver Samuel showed us all the features and explained the servicing and pricing very well. He was a pleasure to work with. We enjoyed working with him very much. More

Great experience at Herb Chambers Mini of Boston I recently purchased a mini cooper from Herb Chambers Boston and from start to finish my experience was very professional, straightforward, and effici I recently purchased a mini cooper from Herb Chambers Boston and from start to finish my experience was very professional, straightforward, and efficient. That is mostly because my sales associate, Brian Epstein. He understood right away that I am a busy professional, I did my homework, knew what options I wanted, and what I wanted to pay for the car. So there was no playing games or haggling. Brian was polite, straightforward, and honest; within 24 hours we had a deal that met all my needs. I brought my BMW in on Monday for service, test drove the mini, and returned my loner on Friday, and drove off in my new car. Brian coordinated all the paperwork, and made the process seamless from start to finish. He was very professional and responsive. I would highly recommend Brian and his team to anyone looking for a mini. More

New Mini Cooper S I've been a long time Mini fan for quite some time and Samuel Tutton went absolutely above and beyond through my whole process. He did everything from I've been a long time Mini fan for quite some time and Samuel Tutton went absolutely above and beyond through my whole process. He did everything from making the process painless to even driving it to my home as a family matter prevented me from going to the dealership on the weekend! Very satisfied :) More

An Easy Going and Freindly Experience. The MINI Cooper is excellent and fits my 2 primary criteria for a car, small and quirky. The first salesperson was Norm. The sales process was fri The MINI Cooper is excellent and fits my 2 primary criteria for a car, small and quirky. The first salesperson was Norm. The sales process was friendly, easy going, and no pressure. My only issues - I was told I would be able to choose from a list of available cars meeting my criteria. I was only shown 1. Also, at the time of my visit I was not aware that there are 2 models of the Cooper; Base and S. I was only shown (then sold) the Base model. I wish I had know what I was not getting. Buyer's regret there. The second salesperson was Samuel Hesketh-Tutton. Friendly and accommodating. I had to pick up the car earlier than planned and it was no bother. My only complaint is the racing stripes had not been put on the car as planned (with Norm). Although it was taken care of on the spot... I had to wait while they were "quickly" put on, Unfortunately, they are not symmetrical on the bonnet and the edges are already raising up. As this is a lease, the issue is theirs to fix. I cannot take responsibility for their workmanship. Under Coating Moment: As with all Car Dealers, there is a moment when you are taken to a room where a SUIT talks to you about the purchase and determines the final costs and payments, etc. Part of this was a full-press, hard sell of a very under described "Maintenance Plan". It gets rated as an Under Coating Moment because the cost was presented as "what the plan will cost per WEEK". Very sketchy sales gimmick. I asked for the total over 3 years - heard the amount and turned it it down. Then had to wait through continuous brow beating as the gentlemen proceeded to nickel and dime the price down. It was a real put off and has left a bad taste in my mouth for the Dealership. The low points are highlighted here, but the overall experience was very good and the car is great. I have not yet had to get maintenance or Dealer service, so no ratings there. More

Great job on my second Mini After visiting many New England dealers I came back to Herb Chambers and was very happy with Samuel Hesketh-Tutton. I should have just come here firs After visiting many New England dealers I came back to Herb Chambers and was very happy with Samuel Hesketh-Tutton. I should have just come here first and saved a lot of hassle. More