Herb Chambers Toyota of Auburn

Marque my dealer went above and beyond to get me the car I wanted. This is the 3rd car I bought from Herb Chambers and Marque has been salesperson twice. I wanted. This is the 3rd car I bought from Herb Chambers and Marque has been salesperson twice. More

My service was prompt and thorough. Dat was friendly, knowledgeable and listened and noted my problems. He also gave me written confirmation of my service. knowledgeable and listened and noted my problems. He also gave me written confirmation of my service. More

I received an appointment quickly. My vehicle problem was diagnosed quickly and correctly, and the service team was professional and interested in making sure that my concerns were addressed. My vehicle repa diagnosed quickly and correctly, and the service team was professional and interested in making sure that my concerns were addressed. My vehicle repair was completed in a timely manner, and everything was communicated to me promptly and professionally. More

I left my car inside the service part of the building, and they did everything they had to do on it. I didn't wait that much. The workers are so helpful. and they did everything they had to do on it. I didn't wait that much. The workers are so helpful. More

I'm so happy with 100% with my car .thank you so much vinh with ur help I really appreciate the way u so kind ,patient and helpful . vinh with ur help I really appreciate the way u so kind ,patient and helpful . More

Cole is the best! He goes out of his way to do what he can to accommodate his customers. I strongly recommend him. can to accommodate his customers. I strongly recommend him. More

I have my Toyota Rav routinely serviced at Herb Chambers, Im am always greeted by Martin Dodd. He is welcoming, professional, and knowledgeable about my appointment I have booked online. He lets me know ho Im am always greeted by Martin Dodd. He is welcoming, professional, and knowledgeable about my appointment I have booked online. He lets me know how long the service is go to be as I always wait for my vehicle. The mechanics are also customer friendly and do a great job! Peace of mind for me, knowing this appointment will go as planned. More

The dealer did an excellent job, just few hours only I got my new car . got my new car . More

Polite and clear explanation of services.Clear Polite and clear explanation of services. Clear explanation of any charges prior to work being done. Polite and clear explanation of services. Clear explanation of any charges prior to work being done. More

I only gave 2 stars for the dealership, not for the salesperson. Chandler as a salesperson could only do so much, he had no control on delivery, or giving me the best price possible, the manager took c salesperson. Chandler as a salesperson could only do so much, he had no control on delivery, or giving me the best price possible, the manager took care of it. Chandler was able to get me a loner, (it was a van, which was all that was available), however, within 2 weeks he was able to secure a car which I had for an additional 4 weeks, all at no cost to me. That said, and the reason for my 2 stars. I expect a dealership to be honest with what they have available, and what's In Transit. I was looking for a 2022 Corolla LE, so I browsed their Website and clicked on the tab listing New Inventory, it shows all the models available, when I placed the curser on Corolla it said 5 In Stock, well they were not In Stock, but In Transit. Before signing the sales slip I was told it would be in shortly, within a few days, which turned into a few weeks, then another two weeks, and after 6 weeks, I had had it. I ended up purchasing a vehicle that was on the lot, a Corolla LE, which was my original purchase, however, it was a different color, did not have mudguards, or body side moldings which cost me an additional five hundred. I checked several other Toyota dealers and there were two that what they listed as New Inventory, was on their lot, and what was not was listed as New Inventory In Transit. I realize that we are in trying times due to Covid, delays, transportation problems, manufacturing problems, lack of new vehicles, used vehicles in some cases selling for nearly as much as new, depending on their mileage, and so on. All I ask is be upfront, say it like it is, if it's 6 to 8 weeks for a delivery, then be honest about it, it would make for a much happier customer, a customer who can trust the dealership he is dealing with. More