Herb Chambers Toyota of Auburn

I had a very pleasant experience working with Timothy at Herb Chambers Toyota in Auburn. He was knowledgeable and personable, which made me feel comfortable during the entire purchasing process. No pressure Herb Chambers Toyota in Auburn. He was knowledgeable and personable, which made me feel comfortable during the entire purchasing process. No pressure! I would highly recommend him to anyone who is looking for a car. More

First contact with sales didn’t go well. Understand cars are selling themselves but glad I went back to look. TJ found me on the lot and we found a car in transit. TJ was great from start to finish. Very ha are selling themselves but glad I went back to look. TJ found me on the lot and we found a car in transit. TJ was great from start to finish. Very happy with his help. TJ seems to want to help where others fell very short. Find TJ. More

Timothy was excellent to work with. He is very professional and knowledgeable. He made the entire process smooth and easy. I would highly recommend contacting him if you are in search of a vehicle professional and knowledgeable. He made the entire process smooth and easy. I would highly recommend contacting him if you are in search of a vehicle. More

The people at Herb Chambers are very courteous, helpful and easy to do business with. and easy to do business with. More

I've had bad experiences with car dealerships, and was weary about purchasing a car from the get-go. Talking to Tim was like talking to a person who genuinely cared about my needs and wants in a car, and weary about purchasing a car from the get-go. Talking to Tim was like talking to a person who genuinely cared about my needs and wants in a car, and didn't treat me like I was money walking in the door. He helped me find a car that suited my family's needs, and changed my perspective on salespeople and car dealerships. I will only be purchasing cars through Tim for my kids and wife in the future. More

There is no better dealership to have a great buying experience than Herb Chambers. Everyone, from the moment you walk in, treats you like a VIP. I bought my car and a car for my wife at this dealership experience than Herb Chambers. Everyone, from the moment you walk in, treats you like a VIP. I bought my car and a car for my wife at this dealership. I have also brought friends to Herb Chambers and they have purchased vehicles there. As for service, they are the best, and easy to work with. If I could give them more than five stars, I would. Everyone at this dealership has made my experience wonderful. I will continue to recommend Herb Chambers to family, friends and neighbors without question. They will always be my first stop when purchasing a vehicle. Ben Monfredo. More

My initial interactions with the Internet Department at Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched Herb Chambers Toyota of Auburn were helpful and quick, with the staff very efficient in assisting me in identifying an available vehicle that matched what I was looking for, so kudos to them. However, once I transitioned over the main sales department then onward to finance and later delivery of the vehicle, it was less than ideal. I made an appointment with a specific person for a test drive after working out details for a purchase. Upon arrival at the dealership, I was told that the person I was to meet was unavailable and I was passed off to another salesman who was new to the company and had not been given any of my information or preferences in advance, so it felt like a waste of time re-going through all those details with the new salesman. After signing the contract for the purchase, follow-up communication was poor, in that e-mails were not responded to timely. After I made several requests to both the salesman and the finance department to update their phone number in their system, they still would call an incorrect number to attempt to reach me (even though I stated that e-mail communication was preferred). Upon completion of the purchase, I arrived to take delivery of the vehicle to find it was unwashed after having sat outside for several days, it had not been charged to allow for EV use, and after driving away discovered that several systems requiring initialization/calibration (memory seats, backup camera) had not been completed and the tires were not properly inflated. For a $50,000 vehicle with an added dealer markup due to demand, this was very poor. Additionally, a purchased protective clear "bra" coat that was to have been applied pre-delivery was not completed. I ended up cancelling it; processing of the refund for that purchase took several e-mails and well over a week to get processed. Overall, even though this dealership is some distance from my home, if I would have had a good experience it is likely I would have gone the extra distance to them for service, possible future purchases, etc. However, I am unlikely to do so given my lackluster experience. Thankfully, I absolutely love the car, and the local Toyota dealership closer to my home has straightened out the neglected pre-delivery issues for me at no charge. More

I had a really good experience buying my first car! Very professional and informative. Thank you so much! professional and informative. Thank you so much! More

I had the pleasure of working with Christopher during my recent visit to Herb Chambers Toyota in Auburn. From start to finish it was such a painless process! Everyone worked well together to make sure that recent visit to Herb Chambers Toyota in Auburn. From start to finish it was such a painless process! Everyone worked well together to make sure that I would meet my expectations of purchasing my new vehicle. It was all done the same day and I am so happy! More

Excellent service very friendly easy to talk to explained everything that was done and why everything that was done and why More