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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,577 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,577 reviews

June 04, 2017

Great lease deal! We just completed our 5th lease with Marque Hoenig. He has worked to get us the best deal possible every time. Dylan Hoang worked with Marque to get u More

by licobl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Hoang
Jun 05, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you so much for your feedback and recommendation. We're so glad that you had such a positive experience at our dealership. Shawn, Marque and Dylan are truly assets to this team. May you enjoy many safe and amazing miles this summer in your new Toyota! Best, Dan Bortolussi, General Manager

June 03, 2017

Great service and great service representative!!! Martin was very helpful when I went in for service. He explained everything and was very friendly!! They were done fairly quickly and they washed my c More

by Titi Angie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Jun 05, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you! We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our customers' expectations. Thank you for your business and for taking the time to let us know about your experience with Martin. Sincerely, Dan Bortolussi, General Manager

June 01, 2017

Best experience! I have never looked forward to the dealership portion of buying a new car until I was greeted with the gentleman at Herb Chambers. They were so friend More

by -:-
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parzych, Dylan Hoang
Jun 01, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you so much for sharing your experience! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your feedback and we look forward to helping with your automotive needs in the future! Best, Dan Bortolussi, General Manager

May 31, 2017

Tremoundous service Overall my experience was wonderful, Matt was very helpful and caring. He made the process quick and easy. I felt safe and comfortable at the dealersh More

by Mbc123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Parzych
May 31, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to write this review! Matt and Shawn are such assets to our team, as they continuously focus on providing our guests’ with the best customer service. I know they will be pleased to read your positive feedback. Congratulations on your purchase and if you have any questions about your vehicle, please don't hesitate to reach out. Best, Dan Bortolussi, General Manager

May 31, 2017

Satisfied Customer My husband and I just bought our 7th new car from Marque Hoenig at Herb Chambers Toyota of Auburn. The fact that we keep coming back to this dealer an More

by Joanne Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Horne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Imad Benelkour, Stephane Jovin, Martin Dodd
May 31, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you for your glowing review, Joanne! We strive to offer all of our guests’ exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help! Best, Dan Bortolussi, General Manager

May 30, 2017

Searching for a new vehicle I was looking for a new Toyota 4-Runner. Up to my visiting Herb Chambers, I didn't trust or believe car people. I was helped by a knowledgeable sales More

by vince2575
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos, Stephane Jovin, Lauriann Tambone, Francisco Ardon, Justine Tourtellotte
May 30, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you, Vince, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our crew. We value your business and hope to see you again soon! Best, Dan Bortolussi, General Manager

May 30, 2017

They listen to what you want. I have bought 3 vechicles from them. No pressure, very reasonable and they hear you when you're talking. Thank you Tomi Kennedy and Justin They More

by Clogirl38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andi Xhacka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Roche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomi Tsitsos, Lissette Nunez, Justin Gresenz
May 30, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you! I am very pleased to hear that the team provided you the world-class experience and found your perfect car. We are happy to have earned your business once again and we look forward to assisting you for many years to come. If any questions arise, please don't hesitate to contact us. We are here to help! Best, Dan Bortolussi, General Manager

May 29, 2017

Great people My experience in purchasing an 2017 Avalon was very professional and customer focused. Shawn Merrick was very detailed, explained the options very cle More

by 2Vehicles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Merrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you! We strive to provide a 5-Star experience so it's rewarding to hear that our team is delivering. We wish you many miles of enjoyment with your new Toyota Avalon. Best, Dan Bortolussi, General Manager

May 21, 2017

2017 Toyota RAV4 Can't say enough about my experience with Herb Chambers. Yusef & Kennedy went above & beyond to make sure I got the car & price I wanted. They made More

by Riverasusan61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Lidonde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephane Jovin, Yusef Thomas
May 22, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you for taking the time to leave this feedback. We strive each and every day to provide our guests with professional, efficient and friendly service. I'm so happy to know that your visit reflects that, and that Kennedy, Stephane and Yusef were able to assist you in finding exactly what you wanted. Thank you so much for your business and we hope to have the opportunity to serve your automotive needs for many more years to come! All the best, Dan Bortolussi, General Manager

May 15, 2017

Most recent experience As a long-term customer, I was about to buy my Toyota from a competing dealership, due to a couple of bad experiences on my wife's vehicle. .Stopped More

by Bill mcG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Dodd
May 15, 2017 -

Herb Chambers Toyota of Auburn responded

Thank you for your review, Bill! I'm sorry to hear that your past few experiences weren't as positive as this time. I'm glad that Marque and Martin were able to turn this around. If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help!

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