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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,526 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,526 reviews

March 27, 2013

I went to herbchambers Toyota in auburn looking to purchase a new vechile Brandon was very helpful and friendly and worked on getting me into the car I wanted More

by Jessie1203
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2013 -

Herb Chambers Toyota of Auburn responded

Jessie, Thank you very much for taking the time to review Herb Chambers Toyota Scion of Auburn. Your kind words are greatly appreciated and I know Brandon will appreciate it. On behalf of the entire team here in Auburn thank you for your business and we look forward to serving all of your automotive needs in the future. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

March 24, 2013

I was looking for a 36 month lease in a full size sedan, white with grey interior, they had a leftover 2012 Camry Hybrid XLE which I liked, so they got it financed right away, and the business Mgr made the More

by Louis James Butler Jr.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Demers, tom, and Dhimitri Lako, Tomi Tsitsos, Michael Demers
March 23, 2013

A few weeks ago I went out looking for SUVs. I checked out Honda CRV, Hyundai Tuscon and Toyota RAV. The new design of the Toyota RAV I fell in love with. The tire that now sits inside the vehicle was t More

by carolyn57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marque Hoenig
Mar 25, 2013 -

Herb Chambers Toyota of Auburn responded

Carolyn, Congratulations on your new Toyota RAV4! What a terrific vehicle and just in time for Spring! I sincerely appreciate you taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. I'm thrilled to hear we were able to provide you with such a pleasant experience. We are fortunate to have Mark on our team, as he truly understands what excellent customer service is. I'll be sure to share your encouraging words with him. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

March 23, 2013

I was Looking For A New Car I wanted An All Electric or Hybrid Plugin. I Looked at the Electric Ford Fusion, Nissan Leaf and a Chevy Volt Went To Imperial Motors To Check The Chevy And Ford The Cars Wher More

by csew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Devers Sales Manager,Brandon And Bob Salesmen, Michael Demers
Mar 25, 2013 -

Herb Chambers Toyota of Auburn responded

I’m thrilled to hear we were able to provide you with a great experience while purchasing your new Prius! What a terrific vehicle and just in time for Spring! I appreciate you taking time to share your encouraging words and I’ll be certain to share them with Brandon, Bob and Mike. Thank you for choosing Herb Chambers Toyota Scion of Auburn and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

March 09, 2013

I just want to say thank you, Mark for such a great experience in buying a new car. Mark answered all my concerns and questions. I never thought I would be so happy dealing with such a gentleman who More

by tuular
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marque Hoenig
Mar 11, 2013 -

Herb Chambers Toyota of Auburn responded

Tuula, Thank you for taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. I'm so honored by your kind words and happy to hear that we were able to provide you with a vehicle that met all of your needs! We aim to provide each guest with the best customer experience and Mark truly understands that goal. I will be sure to share your kind words with him. I know it will make his day! Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

March 02, 2013

My wife and I recently leased two new Toyotas from Tim Dalton. We have been purchasing and/or leasing cars from Tim close to 15 years now. We would not even consider going anywhere else for our vehicles. More

by ALowney1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Dalton, Timothy Dalton
Mar 04, 2013 -

Herb Chambers Toyota of Auburn responded

Congratulations to you and your wife on your two new Toyota's! I'm thrilled to hear that you enjoyed your time with us and that we have been able to provide you with vehicles that meets all of your needs. At Herb Chambers Toyota Scion of Auburn we strive to provide each guest with the best customer experience and I'm glad Tim continues to do just that. I will be certain to share your kind words with him. Thank you for your continued patronage and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

February 24, 2013

Marque has always been very informative as well as accommodating to my husband and myself each time we visit. This last visit, we were there to turn in a lease. Marque went through all the options fo More

by 4EFN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Marque Hoenig
February 15, 2013

This is my 3rd purchase from Herb Chambers Toyota. My sales rep Jimmy Eldean was very informitive and kepted us informed all throught out the process of leasing our 2013 Tacoma 4x4. He was a Professonal More

by Sjivey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Eldean, Jimmy Eldean
Feb 15, 2013 -

Herb Chambers Toyota of Auburn responded

Wow! Thank you for the 5-Star review and for taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. It has been our pleasure having the opportunity to assist you over the years. I’m thrilled that we’ve consistently been able to provide you with vehicles that meet all of your needs. I’ll be certain to share your kind words with Jimmy. Thank you again and we look forward to serving all of your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

January 25, 2013

I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we More

by MJBII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chan
Feb 12, 2013 -

Herb Chambers Toyota of Auburn responded

This client is the owner of a 1998 Oldsmobile Cutlass. The vehicle is 15 years old and has over 188,000 miles on the odometer. The client came to our service department to investigate a check engine light that was illuminated. One of our ASE master technicians examined and diagnosed that the engine had an intake manifold gasket leak allowing coolant to leak from the engine. It appeared that the engine seal had been leaking for some time. These gaskets that needed to be replaced are located in the upper most part of the engine. It is important to note that at no time was the internal combustion components of the inner engine touched or disturbed. A price was quoted and approved by the client to proceed with the repair. The repair was performed and the check engine successfully reset and turned off. A four wheel alignment was also performed at the customer’s request. When the client came to pick the vehicle up, there was a problem with the ignition key and switch. The key was so worn, it would no longer turn the ignition. Even though the ignition failure seemed to be one that involved a worn key at 180,000 and bad timing, I authorized the ignition lock and key to be replaced at no charge to the client. Herb Chambers Toyota paid for the repair. The client several weeks later experiences an internal engine failure where the engine block seizes. The client also states that he experienced a drive shaft issue where the vehicle was leaking transmission fluids and that the drive axle popped out. Neither the engine block nor the transaxle were ever disturbed whatsoever. This was explained to the client during his heated communication with service management several weeks after the initial repair. Jeffrey Krasner Service Director Herb Chambers Toyota

January 25, 2013

Hi my name is Adam Rogalski and I purchased a 2013 Toyota Venza with the service of Jimmy Eldean and Marque Hoenig and all other managers. These people are very helpful and friendly that will make sure I wil More

by bolotkd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jimmy Eldean Marque Hoenig, Jimmy Eldean
Jan 25, 2013 -

Herb Chambers Toyota of Auburn responded

Adam, Congratulations on your 2013 Toyota Venza! What a great way to start the new year. I sincerely appreciate you taking the time to share your experience at Herb Chambers Toyota Scion of Auburn. I’m thrilled that you have had such a fantastic experience with us. Providing the best customer service is our top priority and Jimmy and Marque are truly a testament to that. I'll be sure to pass on your kind sentiments to them. Thank you for your patronage and we look forward to serving your automotive needs for many more years to come. Sincerely, Dan Bortolussi General Manager Herb Chambers Toyota Scion of Auburn

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