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Herb Chambers Toyota of Auburn - Service Center
Auburn, MA
1,143 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,143 Reviews of Herb Chambers Toyota of Auburn - Service Center
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December 22, 2022
My entire experience with this dealership has been terrible. From the time I have leased my vehicle to this last service, they are not a customer friendly place. They are very obvious that customer se terrible. From the time I have leased my vehicle to this last service, they are not a customer friendly place. They are very obvious that customer service and care and building repeat business is not important to them. As for this last service, I requested them to do the toyota recommended 50k mile service and instead they only changed the oil and did a rotation and balance of the tires. That 50k service has a lot more to it than that. They also tried to make me pay for gas in a loaner vehicle that I planned not to use but they broke my truck and couldn't have it fixed the same day so I had no choice but to use a loaner car. I'm so disappointed by this dealership. More
by Disappointed
Employees Worked With
December 22, 2022
xxxxxxxx won’t honor the replacement of my damaged wheels because of some xx fine print In the warranty stating that if the tire doesn’t leak no replacement even when my wheels are no good and bent thanks fo because of some xx fine print In the warranty stating that if the tire doesn’t leak no replacement even when my wheels are no good and bent thanks for nothing Herb Chambers never buy a car from these people or any other Toyota dealer unless u get what u pay for and deserve cause I sure as xxxx did not More
by uriano
Employees Worked With
December 22, 2022
Alyssa is always so friendly and prompt to greet me when I pull in for regular maintenance on my Highlander. She addresses my needs and makes sure that my service is done in a timely manner. I would highly I pull in for regular maintenance on my Highlander. She addresses my needs and makes sure that my service is done in a timely manner. I would highly recommend servicing your vehicle here. More
by roche.lauren68
Employees Worked With
December 21, 2022
Jim in the service department called me to let me know what they found wrong with my 2018 Tacoma. He took the time to explain what was going to be done to make the repairs. When repairs were completed h what they found wrong with my 2018 Tacoma. He took the time to explain what was going to be done to make the repairs. When repairs were completed he called again to update me. Before we hung up I thanked Jim for the time he spent talking to me. You don’t see this kind of commitment too much anymore. More
by Debbie d
Employees Worked With
December 20, 2022
Went there yesterday and met the nicest and most knowledgeable person ever. I will definitely go back and highly recommend Jeff Krasner. knowledgeable person ever. I will definitely go back and highly recommend Jeff Krasner. More
by levins.carol
Employees Worked With
December 19, 2022
James and the service team at Herb Chambers Toyota of Auburn exceeded my expectations once again. They quickly diagnosed and repaired my 2017 Toyota RAV4, including finding a problem that I didn’t know Auburn exceeded my expectations once again. They quickly diagnosed and repaired my 2017 Toyota RAV4, including finding a problem that I didn’t know I had; so that it ran like it was brand new again. Needless to say James and the service team continue to impress me! Thank you for always going the extra mile! More
by Bill Arruda
Employees Worked With
December 15, 2022
I helped a friend with a paint issue with her 2011 RAV4 Limited. The roof showed issues with the roof where the paint chipped/peeled. There was a recall on the paint used when the vehicle was built. I d Limited. The roof showed issues with the roof where the paint chipped/peeled. There was a recall on the paint used when the vehicle was built. I drove it to herb Chambers Toyota in Auburn and met with Alyssa Moran one of the Service Advisors. I explained the issue at hand and she took it from there from start to finish. She was extremely polite and professional. She explained the entire process and even gave me a timeline for approval from Toyota. Within a week she followed up and contacted me directly and scheduled the vehicle to be repaired. Alyssa kept me informed from the time the vehicle was checked in to the time I received the car back. Not only was the damaged area repaired like new but it even was cleaned inside and out. Alyssa was excellent! This was a no cost repair. She was polite and professional and showed great attention to detail! Many people could take a lesson in customer service from Alyssa at Herb Chambers of Toyota in Auburn. More
by Jim B.
Employees Worked With
December 14, 2022
Dat is very professional and very helpful. He helped me out when I pulled up all the way toward the end! Thank you Dat He helped me out when I pulled up all the way toward the end! Thank you Dat More
by 06.numbers.dualist
