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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.7
983 Reviews

984 Reviews of Herb Chambers Toyota of Auburn - Service Center

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June 30, 2021

Boone was great to work with he kept me in the loop. I’m Boone was great to work with he kept me in the loop. I’m also happy I was able to get my tow reimbursed even though it takes 2 weeks. My situation c More

by jldodge29
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Boone
Jul 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thanks for sharing your experience with Boone! It's our pleasure to take care of this for you and hope you will reach out if there is anything more we can do.

June 30, 2021

I had a minor, but inconvenient problem right after I drove my new car off the lot. Jose Rodriguez at the sales department went the extra mile to solve the problem. Martin in the service department w More

by Planetmarcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez and Martin, Bryan Arroyo
Jul 01, 2021 -

Herb Chambers Toyota of Auburn responded

We're so happy to hear our team went above and beyond to take care of everything for you. We appreciate you sharing this experience and hope you will reach out if you need anything more! - Herb Chambers Toyota of Auburn Team

June 29, 2021

Great service and very helpful staff and very efficient work. More

by Cora51
Recommend Dealer
Yes
Employees Worked With
Bour
Jun 30, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for choosing Herb Chambers Toyota of Auburn, we appreciate your positive feedback!

June 27, 2021

Very friendly personal,Only necessary repairing and Very friendly personal, Only necessary repairing and service. Clean car after service, no grease or gasoline inside the car. If any other services re More

by Anatoly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Jun 29, 2021 -

Herb Chambers Toyota of Auburn responded

Your confidence in us makes our day! Thank you so much! We'll see you at your next appointment! - Herb Chambers Toyota of Auburn

June 26, 2021

Service definitely not up to par. Many parts left unassembled when car was picked up More

by Jani.pandi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Krasner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron
Jul 21, 2021 -

Herb Chambers Toyota of Auburn responded

Hello, We appreciate your feedback and regret to hear about this unsatisfactory service visit. Please contact me so we can talk about these concerns and resolve them. Thank you, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

June 25, 2021

Fast service figured out the problem another dealership couldn’t figure out More

by Harrtoyotasuxs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Herb Chambers Toyota of Auburn responded

We're glad we cold take care of you! Thanks for visiting us at Herb Chambers Toyota of Auburn!

June 25, 2021

Convenient, professional, wide selection of vehicles and helpful sakes and service personnel. More

by Cchubley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service techs who worked on my vehicle - excellent
Jun 25, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear! Thank you! - Herb Chambers Toyota of Auburn

June 24, 2021

Everyone in service is very professional, always gets repairs done in one visit. Explains exactly what needs to be done so I can understand. More

by Gogii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Dodd and Alyssa Oran
Jun 24, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your confidence in Herb Chambers Toyota of Auburn, and for your business. We are thankful to have you as a customer.

June 22, 2021

Professional, friendly knowledgeable. Keep you informed while you wait and work is done in within a the time frame they say. I would recommend. James was great. More

by Ngiorgiokupiec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for the great review! We're happy to hear James provided excellent care to you! - Herb Chambers Toyota of Auburn

June 16, 2021

I have had my vehicle serviced with Alyssa at Herb Chambers Toyota in Auburn, MA ever since I got it. She is such an asset to the dept with her welcoming smile, knowledge, expertise & professionalism. More

by LisaA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for these kind comments! We are certainly lucky to have Alyssa on the Herb Chambers Toyota of Auburn service team!

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