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Herb Chambers Toyota of Auburn - Service Center

Auburn, MA

4.8
1,145 Reviews

1,145 Reviews of Herb Chambers Toyota of Auburn - Service Center

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June 03, 2021

Service was prompt and efficient. Martin was helpful and knowledgeable as usual. Great experience. The experience from sales to my first service appointment has been exceptional. More

by Dean082661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marque Hoenig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Dodd
Jun 04, 2021 -

Herb Chambers Toyota of Auburn responded

It is validating to our team knowing we are providing this level of service and care to you! Thank you for your business, from your friends at Herb Chambers Toyota of Auburn!

May 31, 2021

Service was great. Very timely and friendly. I have not had any problems with both sales and service dept. Herb Chambers Auburn does a good job! More

by CDwhalen54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for choosing Herb Chambers Toyota of Auburn, we appreciate your positive feedback!

May 30, 2021

Martin is friendly, warm, and knowledgable. He can and will gladly answer any questions or concerns and know you'll be listened to and have them thoroughly addressed. An exceptional and wonderful person. More

by DragonSagess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Dodd
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for sharing your kind words about Martin. It's great to hear that he provided you with such an excellent experience and we can't wait to share your kind comments with him!

May 29, 2021

Quality of service and office environment is very customer centered. The staff make sure they explain what needs to be done now and also provide a timeframe in which to fix anything that has been dia More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Krasner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Moran
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin , Chan Nguyen
Jun 01, 2021 -

Herb Chambers Toyota of Auburn responded

Kelvin, Thank you for the honest review. We're glad to hear you enjoyed the quality of care received during your service visit and appreciate the kind words! We look forward to seeing you at your next appointment! - Herb Chambers Toyota of Auburn

Jun 01, 2021 -

Kelvin responded

You will see me soon! You’re welcome!

May 28, 2021

Excellent job , thank you so much james for all your help , for all the attention and all the info you give to me about my truck , More

by Carlos L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Eldean
May 28, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear, Carlos! Thank you for choosing Herb Chambers Toyota of Auburn!

May 26, 2021

I am always satisfied with their service and sales. I highly recommend Herb Chambers Toyota of Auburn MA. I am on my third lease and love my Ravs. More

by Lauria5356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Parzych, Andrew Christianson, Dat.
May 27, 2021 -

Herb Chambers Toyota of Auburn responded

This is so great to hear! Thank you for being a Herb Chambers Toyota of Auburn customer!

May 26, 2021

As always, service was top notch. After I mentioned that I had forgotten to check for a coupon, Alyssa applied a $40 discount, greatly appreciated. More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Herb Chambers Toyota of Auburn responded

So glad to hear we could help you get the best out of your recent service visit! Thank you for taking the time to leave us your thoughtful review and five-star rating! We'll see you at your next appointment! - Herb Chambers Toyota of Auburn

May 25, 2021

Excellent customer service. Minimal wait time and good attention to detail. Nice showroom and very well maintained garage and work bays. Would recommend for service. More

by G4runner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Herb Chambers Toyota of Auburn responded

This is a fantastic review! Thanks from the entire team at Herb Chambers Toyota of Auburn!

May 25, 2021

Servixe reps are always polite and courteous. Service reps are always up front regarding costs. Repairs are completed with competence, and I have bever had any issues with completed repairs. More

by Vmichajlow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chan Nguyen
May 26, 2021 -

Herb Chambers Toyota of Auburn responded

Thank you for your confidence in Herb Chambers Toyota of Auburn, and for your business. We are thankful to have you as a customer!

May 23, 2021

Brian Day Le took to service my car and did an outstanding job. He is very kind and helpful. Very punctual to get my car done...he is super man More

by marion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Day Le
May 24, 2021 -

Herb Chambers Toyota of Auburn responded

We are so happy to hear that, Marion! Thank you for the glowing five-star review and for letting us know Brian was so helpful! We look forward to seeing you at your next service visit and appreciate you being a Herb Chambers Toyota of Auburn customer!

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