Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Herb Chambers Toyota of Auburn - Service Center
Auburn, MA
1,001 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,001 Reviews of Herb Chambers Toyota of Auburn - Service Center
Sort by
May 30, 2013
I have been a customer of yours for 5 years now and I am very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my very pleased with your service writers. After coming in for some service, I noticed some hairline scatches on my front fender from service getting my transmission flushed. I brought it to to the dealership and spoke with Lauriann who made a notation on my account for my next service to take care of it. They did just that when I arrived and then some! I am very satisfied with the results and I couldn't ask for a better place with such assertive, kind and great service writers to work with on my vehicles. Thankyou again!!!!!! Barry Decina More
by Barry220
Employees Worked With
Alyssa Baril, Lauriann Tambone
Helpful April 21, 2013
Jeff Krasner and his team did a FABULOUS job servicing my 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on 2006 Avalon, practically brand new! So great I was confident sharing the car with my daughter. Then Dan worked with me and Marque on a great deal on a 2013 Avalon Limited. BEST experience I have ever had with a car dealer in my 35 years! More
by randiechiavelli
January 25, 2013
I recommended this dealer to a freind of mine and when we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we brought his car in they did the work but, We encountered problems with the vehicle and when we brought it back to have them look at, as an example we left when he got home there was transmission fluid leaking on the ground, we didn't even have any work done on the transmission and what another garage said is that the trans-axel was popped out of the trans and we never had a problem with it. We later brought it back because of sludge in the filter, which we never had that problem either and they told us that the intake manifold was leaking into the engine and that it would cost about a little over 1000.00 dollars to fix it ,so we had them do the repair, about two weeks later we were on the highway in Boston and blew the engine. Of course we heard from them that it was an older car "a 1998 and that that happens, well we knew that the regular maintenance was done on the vehicle and never had the problems that occurred, like when we went to leave after they did an alignment they force the shifter , causeing it to lock the ignition, there's a safety switch in the shifter so that you can't shut the car off, until the shifter is in the proper position, well the forced the shifter bending the linkage and we couldn't get the car to start, then they misdiagosed the problem and said that the problem was in the ignition key switchand drilled out the ignition, when they finished doing that they called and told us they'd have to keep it alittle longrbecause even though they changed the ignition switch they still couldn't start the car I told them as we did before it was in the shifter, they fixed the shifter and the car started. but when they made out the paperwork they Omitted the fact they had screwed up, this is a very untruthful, and untrustworthy dealership, deffinately not a dealer you want working on a car over ten years old because the next thing you'll be hearing is how old it is and that you should buy one of their used cars instead, they were pushinf hard for that. I wouldn't recomend them to anyone ever again , I think they should be investigate for causeing problems with peoples' cars in an attempt to sell you one of theirs! this has been my experience, and I'm sure we weren't the only one's. I'm going to complain to the commerce dept in Auburn, and the states Attorney General. More
by MJBII
Employees Worked With
Chan
December 13, 2012
if you value your money do not spend it here!!!! was given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with given the run around and then the service manager came out and confirmed my thoughts that this place is horrible to do business with More
by gotmeonce
Employees Worked With
Jeff Krasner
November 14, 2012
Without the Herb Chambers Service team of Chan and Victor, I would of spent last weekend and the beginning of this week without my Camry and in tears. This is my first car with Herb Chambers but my f Victor, I would of spent last weekend and the beginning of this week without my Camry and in tears. This is my first car with Herb Chambers but my families third. Last snow storm, my car slide hard into the curb while trying to make the turn into my driveway. It was scheduled for an oil/tire rotation in two days so I would have it checked then. I received a phone call mid-afternoon that the tire-arm connecting to my axil was bent and not repairable! There was no way that the car could be fixed until Tuesday of this week (due to Monday holiday). I didn’t say anything but simply “OMGosh – I don’t have any transportation available and I don’t know what to do”. Chan responded with let me call you back. He spoke with Victor and the two of these commendable men decided to stay an hour and a half beyond their work time and repair my vehicle. That being their decision with no consumer request/pressure stands above and beyond customer service – especially when people decide to go above on their own from their own goodness. When I picked the car up that evening, I was greeted by Chan who was waiting and eager to help explain everything done on my car. It wasn’t until then that I told him my story - the day before my daughter’s car (Herb Chambers Toyota Corolla) was hit from behind and it spun her into a tree. Her car was towed away and she was brought to B&W Hospital and was treated and released – thank God! My car was all we had left. I did end up in tears at Herb Chambers but it was tears of joy in the service team and their commitment!! I have always had exceptional service but this time it surpassed all service in my 50+ years of life!!! Thank you to Jeff Krasner the Service Manager of the team of Chan and Victor!!!! Thanks so much! More
by LindaDesjardins
Employees Worked With
Chan Nguyen and Victor, Chan Nguyen
October 26, 2012
If you want to buy a Toyota, I highly recommend this dealership. But you take your chances getting your car serviced there. Basically, when it comes to service there, it's a crap shoot. You "may" get dealership. But you take your chances getting your car serviced there. Basically, when it comes to service there, it's a crap shoot. You "may" get the kind of service you request and expect. You "may" pay a fair price. But beware of the costly recommendations above and beyond what the manufacturer recommends. Know your maintenance owners' manual and become familiar with what the manufacturer actually recommends. This dealer recommends services that aren't usually needed. You also need to be aware that you will routinely be charged far more than a fair price to get your cabin air filter replaced (it takes less than a minute to change the $20 filter, and that's all it should cost). They even recommended a replacement was needed on my car the day after I had already replaced it when I took it in for an oil change (what does that say about honesty). The service manager will, as they say in westerns, pee down your back and tell you it's raining. A couple of the service writers are super people, but they have to do what they're told to do. Be careful. More
by dpaw
Employees Worked With
Service department
January 30, 2012
Service was slow for a basic oil change and tire rotation. About 90 minutes. I was there first thing at 7:15, with an appointment. They also tried to charge me $120 for a cabin air filter, that they rotation. About 90 minutes. I was there first thing at 7:15, with an appointment. They also tried to charge me $120 for a cabin air filter, that they said "was chewed apart by rodents". I said no. I purchased one online-for a fraction of what they would charge, installed it myself (5 minute job) and guess what? The air filter was intact, it was not chewed apart by rodents. Yes, it was dirty, but still intact. What a bunch of liars! They were also going to charge me $100 for labor for the oil change and tire rotation, I kidd you not. Luckily, I have the complimentary 2 year maint. package. Once that expires, I will take my Toyota somewhere else to be serviced. This dealer is a ripoff, I don't understand the numerous positive reviews on this site. Maybe people enjoy throwing their money away. Only go to this dealer if you have a warranty, avoid if you have to pay anything out of pocket (i.e. basic maint services). There are better, more honest places out there. Good Luck. More
by mistaya
Employees Worked With
Richard Shine
January 08, 2011
I WAS RECOMMENDED BY MY COUSIN SAYING I SHOULD MEET THIS GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I GREAT GUY BRYAN AM SURE YOU WONT COME OUT OF THIS PLACE WITHOUT A CAR , AND SURELY TRUE TO THAT I HAVE A BETTER CAR THAN I THOUGHT THANKS TO BRYAN I WILL RECOMMEND HIM TO ANY OF MY FRIENDS the finance manager was good More
by phillipgetata
Employees Worked With
BRYAN LAVIGNE
October 07, 2010
I was very pleased with my experience at this dealership. It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive It started when a tech Eric Doherty serviced my car. He explained to us that the work required was so extensive that it would be very expensive, and based on the age of the car maybe not the best idea. He was professional and explained the issues in a way that was very resonable and clear. At no time did we feel that we were being sold anything at all but we were being told the truth. He did mention that the dealership was having some good deals now and would introduce us to a salesman if we wanted. We said yes and he introduced us to Tim Dalton. Our experience with Tim Dalton was also very good. He too was professional and very patiently explained all our options to us, at no time did we feel any pressure to buy a car. It was a very good experience working with Tim and we test drove and selected our new car that day. So what started out as some repair work, ended up with us getting our first Toyota. I plan to buy my next car from Tim at this dealership. More
by cm34arl
Employees Worked With
3, Timothy Dalton
June 26, 2010
Went is for 5,00 mile check up and asked for safety items to be inspected and emissions issues addressed. 2010 FJ Cruiser: Brakes are not working correctly and wrote this down on initial service order. to be inspected and emissions issues addressed. 2010 FJ Cruiser: Brakes are not working correctly and wrote this down on initial service order. Went back to dealer the day after and brakes were not inspected as major safety problem with brakes still existed.Problem not addressed .Dangerous vehicle Met with head Service manager when I asked to produce what service tech and asst service manager signed off, I received a service document with no name, no vin number, no service tech name, no make and no model , no miles and no sign off from asst service manager. Service manager produced a document that had nothing to do with my FJ Cruiser , brakes and safety issues felt I was not be treated with respect and be littled , tricked deceived and felt like they were making a fool out of me and mostly blatant disregarded to myself and my families driving safety and the public safety of my community . Toyota has done nothing but constant sidestepping and deception to the point I am not going to received the vehicle due to the non working brake system , no fix no use for this death trap . Deceiving behavior from all service department employees from bottom to the top . The vehicle is not safe and I will not ever trust this car or drive it Toyota company and especially their deceptive and belittling insulting and being taken as a dumb uninformed customer behavior is not only illegal and felonious but very very disapointing . NEVER NEVER Buy or support this Company as they have total disregard for individual and family driving safety the American Public Safety and has major cover up issues. They should be prosecuted, any and all insurance companies must refuse to sell auto coverage for these vehicles. Let Toyota insured their vehicles maybe they will wake up or does it take another driving fatality for another nick on the belt of deception and greed. More
by FJCruiser20101
Employees Worked With
4
