
Herb Gordon Subaru
Silver Spring, MD
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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I got my Ascent 2019 here and getting sevice since then. They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. T They are great at taking care of the car and their customer. They need to update their payment system . 04/25/2024 I got service for Subaru Ascent. They took care of my concerns, Luis was respectful. However, when it comes to the payment I forgot my card at home and asked them if I can pay with phone pay ( google pay or Samsung pay) and Older Adult woman(Shirt trimmed hair)- Tried to look her name but the didn't have any badge, told me "Not everybody has apple pay" and gave me a look( The look kinda says you are stupid). I thought about telling her not everybodys carries card around too, but I told her it's not Apple pay. While she wa saying that, Kimberly , another cashier, came in and emailed me the link to pay. I paid and left the dealership. It would be great if they update their payment system to tap as well as phone pay. More
Mike Sarecky provided my mom and I exceptional service and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering comm and dedication to finding us EXACTLY what we want. Our car-buying experience was nothing short of extraordinary, all thanks to Mike's unwavering commitment to customer satisfaction. This was our second Subaru purchase and the experience was unparalleled. We had our hearts set on a specific car, and Mike wasted no time in making it a reality. Within hours of leaving the dealership, he worked tirelessly to procure the exact vehicle we wanted. What truly sets Mike apart is his proactive approach and willingness to go above and beyond. Despite it being late on a Friday evening, he arranged a trade-in with a nearby dealership, ensuring that we could drive home our dream car the very next morning. Thanks to Mike Sarecky and Herb Gordon Subaru, our car-buying experience exceeded all expectations! More
I cannot express enough gratitude for the exceptional service provided by Kevin Nunez at Herb Gordon Subaru. From the moment we stepped into the dealership, Kevin's professionalism and dedication was evi service provided by Kevin Nunez at Herb Gordon Subaru. From the moment we stepped into the dealership, Kevin's professionalism and dedication was evident. We had a specific car in mind, and Kevin went above and beyond to ensure we drove away in EXACTLY what we wanted. What truly impressed us was Kevin's efficiency. Within hours of leaving the dealership, he had secured the exact car we desired. Not only that, but he also arranged for us to be taken to the rental car return so we could smoothly transition to our new Subaru. This level of attention to detail and customer care is unparalleled. Throughout the purchasing process, Kevin patiently walked us through each step, ensuring transparency and clarity at every turn. It's rare to find someone who genuinely cares about their customers' needs and goes to such great lengths to meet them. Thanks to Kevin Nunez and Subaru, our car-buying experience was not only STRESS-FREE but truly enjoyable. I wholeheartedly recommend Kevin and this dealership to anyone in search of EXCEPTIONAL CUSTOMER SERVICE and a seamless purchasing process. They have earned our families loyalty for life! More
Brought my Subaru in for a major maintenance issue and Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after Luis was very thorough with the process and care. He got me a new Impreza RS loaner and it was a great drive. I encountered a mechanical issue after I got my car back and Luis did everything he could to make sure things were right and taken care of. Can't say enough about this dealership. Great staff and work! More
Vitaliy was wonderful as always. Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I Excellent customer service. I am very happy with Herb Gordon and it'service. Keep up the great work. Thank you Vitaliy for great customer service. I think he should nominated for star award again and again. More
Vitaliy takes great care of my car! It’s easy to take your car in for service. It’s easy to take your car in for service. More
Debbie Colt was very pleasant and easy to work with. The showroom was well-polished. I always felt comfortable while there. The showroom was well-polished. I always felt comfortable while there. More
Kevin was very friendly and great to work with. I was able to get the exact car that I wanted without any problems. The sales department was excellent and explained all of the steps. This was the b I was able to get the exact car that I wanted without any problems. The sales department was excellent and explained all of the steps. This was the best sales experience I have ever had. More
Personnel are always friendly and helpful. Facility is well maintained. All issues are professionally addressed. Facility is well maintained. All issues are professionally addressed. More
Great service department! Vitalyi, especially, always goes above and behind for his customers. Thank you. Vitalyi, especially, always goes above and behind for his customers. Thank you. More