Herb Gordon Subaru

Ken did an outstanding job today from intake to delivery of my vehicle. He was very professional and customer service oriented of my vehicle. He was very professional and customer service oriented More

I always be walked inn even I don’t have an appointment they had access me right away. they had access me right away. More

Very pleased that I was able to get in and out quickly with a scheduled appointment thanks to the handler taking care of it. Not so pleased with the bill. My coupon wasn’t processed correctly. My bill was with a scheduled appointment thanks to the handler taking care of it. Not so pleased with the bill. My coupon wasn’t processed correctly. My bill was revised but when I got home and checked they hadn’t taken off as much as I should have gotten . It wasn’t worth the effort to call them back about it. More

Did what they said they would do in timely fashion. Efficient and friendly representative was nice but not overly friendly. Efficient and friendly representative was nice but not overly friendly. More

Friendly service and convenient. Had a good experience. Took about an hour for oil change, tire rotation, and other minor services. Had a good experience. Took about an hour for oil change, tire rotation, and other minor services. More

I had an amazing experience, Michael Goodman was wonderful and was extremely helpful! I’ll be sure to come back and ask for him….everytime! wonderful and was extremely helpful! I’ll be sure to come back and ask for him….everytime! More

Amazing! Michael took such good care of me - bring car in immediately, loaner provided, and warranty work at zero charge! I had to have my transmission repl Michael took such good care of me - bring car in immediately, loaner provided, and warranty work at zero charge! I had to have my transmission replaced. No hassle, no nothing. I’m so thankful. My first Subaru and this makes me a customer forever. More

Rodney Rogers is absolutely amazing! Herb Gordon Subaru service is the best in town. Just liking going to doctor, I fear I would hear the worse news when I go to the dealership. But wit Herb Gordon Subaru service is the best in town. Just liking going to doctor, I fear I would hear the worse news when I go to the dealership. But with Rodney, my fear is set at ease. He reminded me that as long as I do my routine service, I won’t have to suffer a huge cost at the end of my service. I took my 2014 Subaru Legacy in for a 97.5k service. After waiting less than 90 minutes, Rodney came out and told me the Good News. My car was done and it’s running great. I was so relieved. Unlike other cars I owned, I was expecting to drop hundreds of dollars to have my car fixed. Fortunately, after the multi-pt inspection my car was doing great. Now, I feel completely comfortable letting my son drive to school knowing that I don’t have to worry about the car breaking down. Thank you so my Rodney, Harry, and the rest of the awesome staff at service department at Herb Gordon Subaru. I’m so happy I looking forward to buying my next Subaru, especially since I have a 2012 Outback that is still up and running. More

Excellent service Very good service i recomen the dealer the people in there are very friendly dealer the people in there are very friendly More

This review is only applicable to the service manager on duty on 28 May 2022, not the dealership itself. I’m an out of the state Subaru owner on a family vacation driving through Maryland. There’s a rattli duty on 28 May 2022, not the dealership itself. I’m an out of the state Subaru owner on a family vacation driving through Maryland. There’s a rattling noise from the under body, which was suspected to be from the loose heat shield cover. We detoured 20 minutes from the highway to this dealership and hoped to get a quick assistance (probably won’t take more than a couple of minutes). Upon arrival, the service manager refused to help by saying that there’s about 40 minutes left to the shop closure, he does not have enough technicians and the noise shouldn’t affect the drivability. I was fairly disappointed at him for not caring about a Subaru owner seeking a quick help from any Subaru dealerships given a situation like this. More