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Herb Gordon Subaru

Silver Spring, MD

4.9
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,640 reviews

September 29, 2021

Always so helpful! Thankful to have my car fixed and have a loaner vehicle. Thank you so much! More

by Meg7171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Herb Gordon Subaru responded

Hi, we are glad we could help! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2021

Delightful experience! Listened to what I needed and asked clarifying questions to be sure we were on the same page. Communicative, gregarious, and genuinely cared about my experience. Excellent! More

by lkwilson86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 28, 2021

The Service Employee Michael was very courteous to our needs while we were getting our car serviced and was very helpful. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Herb Gordon Subaru responded

Hi Emily, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 25, 2021

Michael Goodman was great! He was very helpful & personable. I felt he gave me good honest advice. More

by Lia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Herb Gordon Subaru responded

Hi Lia, thank you for your kind review; we are happy to pass along your comments to Michael here at Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! Take care!

September 14, 2021

I brought my car for an oil change today. Michael was the service advisor that helped me, and I just wanted to say that he is super friendly with a great sense of humor it was a pleasure to work with him. More

by Emily_b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Our team is available should you require any extra help. Safe travels!

September 10, 2021

Let me tell you that this was definitely my first time at Herb Gordon and I had a most amazing experience. My intentions was to get Michael Goodman as my service advisor and sure enough he approach to my veh More

by claudiaortiz87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

September 04, 2021

Courteous service representatives and efficient service makes getting service on my vehicle easy. Scheduling appointments is a breeze and the wait times are reasonable. I come here again and again. More

by Dory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Sep 07, 2021 -

Herb Gordon Subaru responded

Hi Dory, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

September 03, 2021

Rodney and Vitaliy are my go-to guys, but everyone I've interacted with has treated me like family. They always take care of me and my ride and I've always felt like they have my best interest in mind. Whe More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Sep 06, 2021 -

Herb Gordon Subaru responded

Hi Andrew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Mike Goodman treats you better than family! Quick, efficient- nothing repaired without your permission. Everything explained. Considerate of my time and money. Kind (no chastisement for being late on More

by kllaugel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

kllaugel responded

Mike Goodman treats you better than family! Quick, efficient- nothing repaired without your permission. Everything explained. Considerate of my time and money. Kind (no chastisement for being late on routine service) and a free loaner car so that I could get to work on time. Superb service!

August 21, 2021

Excellent service and Mr. Harry Price the advisor today is awesome. He comes up and update me on what is going on and how much more longer to wait for my car to get serviced. I very much appreciate it. My More

by wkaie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Aug 24, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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