Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Herb Gordon Subaru
Silver Spring, MD
1,638 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,638 reviews
March 02, 2020
Harry Price is excellent Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car Mr. Price is very professional and attentive. He made sure that the service technician and manager Mr. Edwards (also first rate) were aware of my car's issues and went out of his way to ensure a complete repair was performed. Easy 5/5 More
by MX60
February 29, 2020
Even when I showed up a day early for my appointment, Mike very kindly fit me in. He also had good, honest recommendations for me. Very personable. Mike very kindly fit me in. He also had good, honest recommendations for me. Very personable. More
by Karen P
Employees Worked With
February 28, 2020
So quick and easy to work with! I always trust and feel great about working with Claudia in service. Always recommend to fellow Subaru drivers! great about working with Claudia in service. Always recommend to fellow Subaru drivers! More
by emily Hough
Employees Worked With
Claudia Herrera
February 25, 2020
I have bought three cars from this dealership, and will almost certainly buy my fourth from them as well. Buying a car from Herb Gordon is painless. The service department is first rate. Everyone I have me almost certainly buy my fourth from them as well. Buying a car from Herb Gordon is painless. The service department is first rate. Everyone I have met here appears to really make an effort to have the customer have a positive experience. Subarus are great cars and Herb Gordon is a great dealer, which is why I come here and will continue to do so. More
by lvanarsdall
February 21, 2020
Awesome! Organized, quick, easy, relaxed, on time and positive! Got a free car wash and check fluids and tire pressure with the recall. Great experience. positive! Got a free car wash and check fluids and tire pressure with the recall. Great experience. More
by Bakerdaw
Employees Worked With
February 19, 2020
Our Service Rep. Bobbie Jackson was amazing. He is very knowledgeable and made us feel like we were part of his family. I am not sure anyone we’ll ever be able to match the service he provided us. He has knowledgeable and made us feel like we were part of his family. I am not sure anyone we’ll ever be able to match the service he provided us. He has restored our faith in the industry. Thanks Mr. Jackson. Thanks for Subaru for hiring great employees. More
by DirKCauley
Employees Worked With
Robert Jackson
February 19, 2020
Excellent service as always from Vitaliy and the team. Got us a loaner car with no notice so my son and I didn’t have to wait when it turned out to be a longer than expected job. Got us a loaner car with no notice so my son and I didn’t have to wait when it turned out to be a longer than expected job. More
by David
Employees Worked With
February 18, 2020
Excellent service and makes me want to come back next time to have work done to my car or even possibly buy a new car. Thanks! time to have work done to my car or even possibly buy a new car. Thanks! More
by Mpillai26
Employees Worked With
February 18, 2020
Condescending and unprofessional Al was the worst salesperson I've ever encountered in the car industry. He was completely unprofessional via e-mail, and even suggested I was lying ab Al was the worst salesperson I've ever encountered in the car industry. He was completely unprofessional via e-mail, and even suggested I was lying about an offer from another dealership. Would not recommend! More
by Watson
Employees Worked With
Alan Goldberg
February 16, 2020
My 30,000 mile service was very efficiently done. Harry Price, the Service Consultant, was really helpful in keeping me informed throughout. A very good experience. Price, the Service Consultant, was really helpful in keeping me informed throughout. A very good experience. More
by FManibog
