Herb Gordon Subaru

Great service! Needed my tire repaired last minute. They were able accommodate me and repair my tire. Life saver. Would definitely return for service. Great people t Needed my tire repaired last minute. They were able accommodate me and repair my tire. Life saver. Would definitely return for service. Great people to deal with. More

Excellent Service Experience June 18, 2019 SERVICE VISIT "Excellent and trusted service" - Laura I could not recommend Herb Gordon Subaru service department enough. I had alway June 18, 2019 SERVICE VISIT "Excellent and trusted service" - Laura I could not recommend Herb Gordon Subaru service department enough. I had always made a point to go to mom-pop service stations, but went to this dealer for service out of convenience. They were awesome! Michael Goodman managed my service, and he made sure I knew my options, the amount of time and costs for each choice, and the level of need associated with each choice. At no point did he try to push anything extra on me. When it became clear to the mechanic that I needed new tires, he showed me a photo of my tread and presented my options based on my driving patterns. When it was clear that my visit was going to last longer than expected, he helped me get lunch. Most important to me is that this dealership has a quite room upstairs with desks and wifi so that I could get work done. I actually got more work done than I would have had I gone to the office. It is nice to know that my car is in good hands and that I can get work done in a comfortable place while it is being repaired. More

Great customer service I came for my oil change and transmission fluid. Claudia took me and had my car in the shop quick. She explain everything that had been done to the ca I came for my oil change and transmission fluid. Claudia took me and had my car in the shop quick. She explain everything that had been done to the car and answer all my questions. More

Very Enthusiastic! I've been coming to Herb Gordon Subaru for quite a few years now since I bought my first car which is a Subaru. All of the staff here a are very helpf I've been coming to Herb Gordon Subaru for quite a few years now since I bought my first car which is a Subaru. All of the staff here a are very helpful and enjoy their workplace. Claudia loves her job and is very helpful making sure all of her guests are taken care of. She is articulate and has fun doing her job. I would recommend her to anyone. Also Rodney Rogers is very welcoming and helpful too. More

Always a GREAT experience and Professional Vitaliy is my "go to guy" when my STI needs any service. He is knowledgeable and very professional. I highly recommend him to anyone that needs their Vitaliy is my "go to guy" when my STI needs any service. He is knowledgeable and very professional. I highly recommend him to anyone that needs their Subaru service. They pay attention to your vehicle needs and give you an update in a timely manner. Overall Subaru of Silver Spring is a place to go for any SUBARU needs. More

Rodney is the best service advisor at this dealership! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! My car spun a rod bearing and Rodney took a good care of me the whole way through. He was very helpful and I was very satisfied with the service! More

Professional and courteous I have been going to this dealership for 4 years for car services. I have not had any issues with their work. If I have any questions, they get resolv I have been going to this dealership for 4 years for car services. I have not had any issues with their work. If I have any questions, they get resolved. The dealership has decent wifi connection if you wish to work while you wait and a good coffee machine. I usually contact with Micheal Goodman for my visits. Overall, it has been a good experience! More

Excellent, personalized service. CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-tim CUstomer-oriented experience Pleasant waiting area with amenities, e.g., high-end coffee maker, donuts, internet/workstations. Car delivered on-time, all concerns addressed, car washed. Dealer prices always a bit on the high side but a good value for major service. More

Outstanding Customer Service In my 73 years, I've never had a new car buying experience that I would call pleasurable or a great deal - at least not until now. Buying my new Out In my 73 years, I've never had a new car buying experience that I would call pleasurable or a great deal - at least not until now. Buying my new Outback Limited 3.6R from Rich Cross at Herb Gordon Subaru was both pleasurable and a great deal. Rich is extremely friendly, knowledgeable, open, and helpful. I didn't feel any pressure to buy when talking to him. He simply gave me all the information I needed and answered all my questions. He also gave me the best deal I could find in my area without any hassling. I wish all car sales consultants were like Rich. In the past, I've had dealings with two other Subaru dealers in the area and experienced issues with their sales and service. In contrast, Herb Gordon Subaru is truly focused on pleasing their customers. I can't say enough good things about the dealership and the people who work there from the General Manager on down. Their modern facilities are excellent too. More

18,000 Mile Maintenance Mike is always on top of his game. He always lets me know what's going on with my car and helps me make the right decision when it comes to the mainte Mike is always on top of his game. He always lets me know what's going on with my car and helps me make the right decision when it comes to the maintenance of the car. I trust these guys and would highly recommend them to anyone who needs to get work done on their cars. More