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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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May 09, 2023

Outstanding service experience! Friendly staff, great prices, and smooth process. Highly recommend for a hassle-free visit! More

by kim.kerenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 09, 2023

@Rodney Rogers and team are always wonderful - they recognize customer loyalty and keep me coming back for all car servicing needs More

by khyzer24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 08, 2023

Getting better with customer arriving for appointment. Help was right away. Communication throughout the service. More

by Greatgatex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 06, 2023

Mr. Rodney Rogers and his team always provide top tier excellence. He explains all the details in a comprehensible manner. He is up to date with any possible missed recalls. As long as Subaru has Mr. Roge More

by MNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

May 05, 2023

My service advisor Michael G. & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb More

by Bethany R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillippe Odongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi Bethany, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

May 05, 2023

GREAT SERVICE GREAT PEOPLE TO WORK WITH . always kind and responsive. WORK COMPLETED ON TIME EVERY TIME More

by CURTISDAY478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

May 04, 2023

I took my car in for an oil change only to discover that it was due for service after waiting and realized it was going to take longer, I requested a loaner. I had the pleasure this time to work with Luis P More

by Morning66🌻
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

May 03, 2023

Dealership has an incredibly friendly and family oriented staff. You always feel welcome walking in More

by jamesmatrix1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 02, 2023

Great customer service from Marc Lasanta. Good follow up and responsive to questions. Definitely recommend! More

by frcunha
Recommend Dealer
Yes
Employees Worked With
Marc LaSanta
May 02, 2023 -

frcunha responded

See above

May 02, 2023

Very professional, friendly, and passionate dealership. They never push any packages or services if not necessary. More

by SubaruLover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Jun 27, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your positive comments about Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! Take care!

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