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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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May 04, 2022

I can be pretty skeptical about having someone work on my car. Usually my husband does 90% of the maintenance and repairs on our vehicles. But since I bought my first Subaru at Herb Gordon, I have been going More

by New, happy Herb Gordon Subaru customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 01, 2022

I have a great experience every time I am here and Luis Prada is awesome! He explained everything so clearly! More

by samatthias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Prada
May 04, 2022 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

May 01, 2022

I had an excellent experience at Herb Gordon Subaru. Luis Prada, my service advisor, was very courteous, honest, and informative. The other team members I encountered were very pleasant as well. The wor More

by Mini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
May 03, 2022 -

Herb Gordon Subaru responded

Hi Mini, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

April 30, 2022

Dealer went above and beyond to provide excellent service!! Really amazingly responsive and concerned to have a satisfied customer!! More

by Eegold88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers handling loaners were great! , Harry Price
May 02, 2022 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

April 28, 2022

They are very customer oriented. Always available for clarification. They are always ready to receive customer and do a fabulous service. More

by Rajan.issac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Apr 29, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

April 27, 2022

Michael Goodman has been our rep since we bought our Subaru and he’s great to work with- straightforward advice, accurate estimates, easy to work with. Recommend him and Herb Gordon Subaru highly. More

by Eganab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 27, 2022

I've been working with Rodney for years and he has always delivered excellent service. A+ Service to him and the entire team. More

by jsmiller391
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

April 26, 2022

The professionalism, expertise, care, and diligence of those who work here is unmatched. Every time we have brought our 2019 Ascent in for routine or repair work, we leave feeling confident and taken care More

by emelbenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

April 22, 2022

I bought my Subaru about 10 years ago from Herb Gordon and have only had it serviced with them. They are quick, reasonably priced and Michael is great at explaining what would be good to do vs. what is a More

by CG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 22, 2022

I just had my 6000 mile service with Luis he was great. He kept me informed. More

by Jeanetteedixon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Apr 25, 2022 -

Herb Gordon Subaru responded

Hi Jeanetteedixon, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

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