Herb Gordon Subaru - Service Center
Silver Spring, MD
1,153 Reviews of Herb Gordon Subaru - Service Center
I can be pretty skeptical about having someone work on my car. Usually my husband does 90% of the maintenance and repairs on our vehicles. But since I bought my first Subaru at Herb Gordon, I have been going car. Usually my husband does 90% of the maintenance and repairs on our vehicles. But since I bought my first Subaru at Herb Gordon, I have been going there for much of the work. I feel like they've been honest with me as far as what my car needs and what my husband can do. (So that's helped on some of the labor costs and I really appreciate that!) Shout out to my new favorite service advisor, Michael Goodman! And the last time I went in I did not have an appointment, I was just doing the walk-in Express. All of the service advisors were busy, so the service director, Greg Edwards came right out to help me. Quality leadership makes a great team! Thank you Greg and Michael! More
I had an excellent experience at Herb Gordon Subaru. Luis Prada, my service advisor, was very courteous, honest, and informative. The other team members I encountered were very pleasant as well. The wor Luis Prada, my service advisor, was very courteous, honest, and informative. The other team members I encountered were very pleasant as well. The work on my car was completed quickly and at half the cost quoted by a different Subaru dealer. There was a nice quiet waiting area upstairs. Although not the closest Subaru dealer to me, Herb Gordon is now my go to location for all maintenance and repair needs. More
Dealer went above and beyond to provide excellent service!! Really amazingly responsive and concerned to have a satisfied customer!! service!! Really amazingly responsive and concerned to have a satisfied customer!! More
They are very customer oriented. Always available for clarification. They are always ready to receive customer and do a fabulous service. Always available for clarification. They are always ready to receive customer and do a fabulous service. More
Michael Goodman has been our rep since we bought our Subaru and he’s great to work with- straightforward advice, accurate estimates, easy to work with. Recommend him and Herb Gordon Subaru highly. Subaru and he’s great to work with- straightforward advice, accurate estimates, easy to work with. Recommend him and Herb Gordon Subaru highly. More
I've been working with Rodney for years and he has always delivered excellent service. A+ Service to him and the entire team. delivered excellent service. A+ Service to him and the entire team. More
The professionalism, expertise, care, and diligence of those who work here is unmatched. Every time we have brought our 2019 Ascent in for routine or repair work, we leave feeling confident and taken care those who work here is unmatched. Every time we have brought our 2019 Ascent in for routine or repair work, we leave feeling confident and taken care of. Michael is especially conscientious and has always gone the extra mile when we work with him. More
I bought my Subaru about 10 years ago from Herb Gordon and have only had it serviced with them. They are quick, reasonably priced and Michael is great at explaining what would be good to do vs. what is a and have only had it serviced with them. They are quick, reasonably priced and Michael is great at explaining what would be good to do vs. what is actually necessary. More
I just had my 6000 mile service with Luis he was great. He kept me informed. He kept me informed. More