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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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February 02, 2022

Awesome service rep Mr Harry Price!Awesome service Awesome service rep Mr Harry Price! Awesome service technician! Awesome dealership! Awesome experience! Thank You! More

by Lrmk9luv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 03, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 30, 2022

Pleasant experience every time I’m here for service. Michael very informative and accommodating! -Alicia More

by Alicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Withrow
Feb 01, 2022 -

Herb Gordon Subaru responded

Hi Alicia, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2022

I’m usually very skeptical about going to dealerships, but my subie was showing some concerning signs and I decided that it needed to be diagnosed by some Subaru experts. Michael Goodman was assigned to m More

by subie_xt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2022 -

Herb Gordon Subaru responded

Hi , we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 21, 2022

Employees are all very professional as well as very friendly and helpful. I have been having my cars (first a WRX and then a Legacy) serviced there for 17-18 years. My husband used to drive Toyotas, bu More

by Pambrown.kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerell Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada
Jan 25, 2022 -

Herb Gordon Subaru responded

Hi, we are so happy to read such a great review about Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

January 13, 2022

Michael Goodman always makes the experience better and gets me to laugh. Which with everything I always have going on is a blessing. Dominick Morrone continues to provide quality work on my Forester. I al More

by Jenn H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Morrone
Jan 16, 2022 -

Herb Gordon Subaru responded

Hi Jenn, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 20, 2021

I only take our vehicles to Herb Gordon Subaru because they provide reliable car service and an excellent customer experience. Michael Goodman is a top notch advisor! More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2021

This dealership is everything a dealership should be,, especially with regard to service. It is so thorough and so well organized, and Harry Price my service manager isSo easy to work with and so quick to More

by Ken
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
4.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Dec 12, 2021 -

Herb Gordon Subaru responded

Hello Ken, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Have a great day!

November 18, 2021

I gotten my car serviced here ever since I bought it at the same location and I have never been let down by the reliability, excellence and trust ability of the service department. No matter who I go to I More

by Keithhollister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!

November 18, 2021

Great location, I’ve always had a nice experience. Michael Goodman is always swift and provides thoughtful recommendations. Humorous guy too! More

by samcontrino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jefferson Barros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We want all our customers to feel this way when leaving our dealership!

November 17, 2021

The service at this location is impressive: responsive, considerate, respectful and service oriented. I actually enjoy coming here. The facility is comfortable and thinks of everything you’d need while wai More

by hollygarriock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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