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Heritage Chevrolet Buick Owings Mills
Owings Mills, MD
1,245 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,245 reviews
October 26, 2022
They were very helpful at finding the car I wanted and helped settle the deal helped settle the deal More
by joeherd1993
Helpful October 22, 2022
Mr. Jowers and the managers were very helpful in getting me in my new car with payments that I can afford and I would recommend anyone to come here they work hard to get in a car and a VERY SPECIAL THANK YO me in my new car with payments that I can afford and I would recommend anyone to come here they work hard to get in a car and a VERY SPECIAL THANK YOU TO MR. JOWERS FOR HELPING ME GET MY CAR AND GOING TO RECOMMEND PEOPLE TO COME TO TALK TO YOU ABOUT GETTING A VEHICLE “ THANK YOU SO VERY MUCH “ More
by sykesdoreen6
Employees Worked With
October 20, 2022
I cannot express enough in words what an ease it was to deal with Will Butler over at heritage Chevy. He made the buying process so smooth I honestly thought it was too good to be true. Everything that was deal with Will Butler over at heritage Chevy. He made the buying process so smooth I honestly thought it was too good to be true. Everything that was on my wish list he made happen before I could even pick up the phone to ask him. If you want a sales experience backed by someone who genuinely cares and makes it happen look no further and call Will, he’s one of a kind! More
by Brandon
October 20, 2022
Got a Camaro SS from him, and he was very patient and stayed beyond their regular business hour to help me close the deal. Highly recommend him! stayed beyond their regular business hour to help me close the deal. Highly recommend him! More
by Ben
Employees Worked With
October 19, 2022
I love the service I received. My sales person Mr. Butler was fantastic and wonderful. I truly enjoyed my visit. I will inform others who are it the market of buying a new car. Thi My sales person Mr. Butler was fantastic and wonderful. I truly enjoyed my visit. I will inform others who are it the market of buying a new car. This is the place to go. I really love 💗 my jeep. More
by tootsie46s
Employees Worked With
William Butler, Tiffany Inoma
October 13, 2022
Clean welcoming great customer service no pressure in and out they get the job done all in consideration of you the customer you are the important one not the sale highly recommend you don't have to buy just out they get the job done all in consideration of you the customer you are the important one not the sale highly recommend you don't have to buy just stop in and give them a look if you don't find anything just leave with smiles and waves no hassles More
by YARCOTILE
Employees Worked With
Dontae` Davis, William Butler
October 12, 2022
So. went in today to get a quote on a repair I knew wouldn’t be cheap………..Anyhoo, pulled into the service area,all advisor chairs full,no one assisting an went in today to get a quote on a repair I knew wouldn’t be cheap………..Anyhoo, pulled into the service area,all advisor chairs full,no one assisting anyone.Wait in my vehicle for a service advisor to engage me as I have no clue who is supposed to be dealing with incoming CUSTOMERS,y’know,those annoying people who come in and want to pay for services. So I wait,and wait……..everyone sitting comfortably in their seats.Nothing.So figure maybe I am being rude or not following protocol,so get out my vehicle and wait again,STILL all advisor chairs filled,………nothing.Not one good morning,not one,”be with you in a moment,not one acknowledgment,nothing.Just crickets.So I continue to wait.Nothing.I use the term Heritage,(not individual’s),as it reflects on poor management that it’s ok for front line employees to not even acknowledge a customer. I got in my vehicle,again,absolutely NO acknowledgement,started my vehicle and left.I was less than 6ft away from these advisors. So,if you want to go where you aren’t acknowledged,even a good morning,then this is the destination for you!!! Can’t review any work as I never got that far.And yes,yes,you have heard this before………..been using Heritage for over 20 years,,their Jeep dealership is faultless from sales to service…………the Chevrolet dealership,they really need to be trained by the Jeep dealership on how to engage customers. Customer service 101…………service advisors interact with 100% of customers, which means their attitudes set the expectation for the customers experience. I don’t doubt there will be a note from the dealership added as a reply to this review……………question is,what’s the point?Damage is already done. Would give zero star if I could.What a despicable way to treat someone you don’t know,let alone a paying customer.Way to go Heritage Chevrolet,last visit was good just months later appalling.Will use for oil changes as don’t really need to interact for that,a grunt will suffice.If one can be communally mustered.As for expensive repairs,I am kinda fussy who gets the business,I kinda expect people to be polite who want my hard earned money. More
by CT
Employees Worked With
No one engaged me.
October 12, 2022
Mr. W. Butler was A1!!! I walked in to Heritage Chevy only to see my baby (Durango SXT) awaiting for me. The test drive was awesome and the deal on my suv was truly unbeatable- so much so I never saw the only to see my baby (Durango SXT) awaiting for me. The test drive was awesome and the deal on my suv was truly unbeatable- so much so I never saw the other options/dealers I had in mind because THIS WAS IT!!! I was blessed to have Heritage Chevy beat the finance offer I walked in door with on top of providing an amazing warranty for almost the next decade. Tiffany Inoma-hallelujah 🙌 lol! She was fabulous and MOST DEFINITELY understood the assignment not to mention her hair and makeup was FLAWLESS! Mr. Butler was so kind, patient, and resourceful. He walked me through this process so direct but gently with plenty of laughs and insightful information. I hope to see him and all who helped me again today at Heritage Chevrolet... More
by Rjackson7786
October 11, 2022
I had a good experience with Jerome Nelson and Heritage Chevrolet. Would most likely return for another vehicle purchase. Chevrolet. Would most likely return for another vehicle purchase. More
by tyrone3344
