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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.7
1,906 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,906 reviews

February 02, 2018

Fantasic Customer Service The Salesman, Brian Perry, went above and beyond to find us the right truck for our family. He didn't waste any of our time by showing us vehicles tha More

by Bill4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Bill, we are pleased Brian delivered fantastic customer service for you and got you into the truck that was right for your family. If there's anything further we can do for you, we are happy to help!

February 02, 2018

Straightforward - Jeep Wrangler Purchase Visited to order the New Jeep Wrangler. Was treated perfectly from start to finish. My salesman Fred was low key, knew the product and was a pleasure More

by JL Wrangler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Edwards , Fred Leavitt, Jason Cox
Feb 06, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Congratulations on your new Jeep Wrangler! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2018

Jeep Grand Cherokee Purchase Jeffrey Webber and Bob Mazurek went above and beyond to get us the car we wanted for a great price. They were very patient while we were deciding on t More

by Sandy S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Mazurek
Feb 05, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Sandy, we're happy you found our staff to be so supportive during your experience here at Heritage Chrysler Dodge Jeep RAM Parkville. Congratulations on your new vehicle! Thank you for the recommendation, and have an amazing day!

January 31, 2018

STAY AWAY If I could give this dealer 0 stars I would. Fred was extremely rude and lied to me about the price of a vehicle just to get me to the store and waste More

by Itsme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Leavitt
Feb 19, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for sharing your feedback about Heritage Chrysler Dodge Jeep RAM Parkville. Our dealership strives to provide excellent customer service to all who visit and we apologize for falling short of your expectations. I am sorry about the communication issues you have experienced but unfortunately I did not receive your emails. I would like the opportunity to talk with you to learn more about your experience. Please contact me directly at 410-663-7131. Thank you and I hope to speak with you soon. Brad Scammell General Manager Heritage Chrysler Dodge Jeep RAM VW Parkville bscammell@mileone.com

January 31, 2018

Jeep compass purchase I have always had good experiences at heritage. Mike was extremely friendly and helpful. I'm happy with my purchase and look forward to using herita More

by Jacklyn Mello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Feb 02, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Jacklyn, we are pleased to hear that Mike was able to assist you! Congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

January 30, 2018

Feeling Welcome Our salesman, Michael Lanci made us feel very welcome and at home. I really appreciate the customer service he and the rest of the staff provided me More

by Tommieb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Jan 31, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thomas, we're happy Michael made you feel welcome and provided great customer service every step of the way. Please don't hesitate to reach out if there's anything additional we can do for you!

January 29, 2018

Great customer service st Heritage VW Mike helped us get the 2018 Tiguan and was a pleasure to deal with. He well understood our needs and was patient while we made up our mind. More

by HHoekstra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lanci
Jan 31, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

We're pleased Mike could help you into your new Tiguan and that you found him a pleasure to deal with. Thank you for the great review!

January 28, 2018

Purchased new 2018 Jeep Wrangler JL Easy process, was in and out in under 4 hours! Jeffrey did a great job showing us the new Unlimited, probably the easiest car purchase we have ever m More

by Chrisd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Webber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

We're pleased Jeff provided an excellent and easy purchasing experience. Please don't hesitate to reach out if there's anything additional we can do for you!

January 28, 2018

Bait and Switch I was communicating with a representative from this dealership for three weeks prior to coming in, ready to make a purchase. I was offered a price via More

by kdotten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nik Bratton, Charles Miller
January 27, 2018

Herb Randolph I am I was a repeat customer, Thanks to the professionalism and courteous demeaning of Herb Randolph. I purchase my second vehicle from Herb and w More

by b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb Randolph
Jan 30, 2018 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Joan, we are glad to hear Herb provided you with another satisfying buying experience! We look forward to your next visit! Take care!

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