Heritage Chrysler Dodge Jeep Ram Parkville

Easy in and out, no haggling I received a fair price quickly and easily. They moved the car I purchased from one of their other sites, I test drove well, it was what I wanted, whe I received a fair price quickly and easily. They moved the car I purchased from one of their other sites, I test drove well, it was what I wanted, when I wanted it, at the right price. They tried to get me a better financing deal than I was pre-approved for. Only negative is that they put you through a really long process to get the deal finalized to be able to drive off the lot -- I spent 2 hours going through a "show" to try to sell extras and working with finance after the terms were already agreed to, before I could leave with my new car. I've done it much faster in other places. More

Terrible service, rushed, no follow up I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based o I bought a brand new Pacifica from Heritage. Six weeks later, the door jammed and stopped working (seems to be a recurrent and common problem, based on pacifica forums posters). I took it to Heritage service. Tommy came back after about 40 minutes, asked me to sign a sheet paper after he hastingly said: "it's the door latch. you need a new one". I wanted to make sure it wasn't the electronics. With the confidence of an amateur and the arrogance of a novice, he said: "things break. it's your latch". He didn't have time to explain. His time is precious. My questions were intrusive to him. Next week, I got an email stating that the latch was here. I called to schedule the service. I Dropped off the car at night and ubered back to my house. The next day, Tommy Citro, my service "advisor" (and I use the term advisor very hesitantly) said that the car would be done by the end of the day. Then, at 3pm, he emailed me to tell me that they can't open the door to access the latch. I called him and asked: So, what next? He said they will need to tend to it on Monday. Why monday? what can they do Monday that they can't do now? He couldn't answer. Then he told me that they will arrange for a rental for me. I called him 4 times to see how to get the rental. Then he emailed me entreprise's number. I called Entreprise. They said that they needed a po number from the dealer who didn't call them. I tried to conference Tommy on the call with entreprise and he didn't answer. My car is still in service and I don't have a rental. My experience with Tommy is, sadly, disappointing. I found him to be dishonest and untrustworthy. More

Best car purchase ever I just wanted to star by saying this is by far the best experience I've ever had with any car dealer. Mike Lanci our salesman was extremely helpful fr I just wanted to star by saying this is by far the best experience I've ever had with any car dealer. Mike Lanci our salesman was extremely helpful from start to finish, he even picked us up from the airport and drove us to the dealership. The whole staff is extremely nice and go out of their way to help you with anything you need. Terrance even had all the registration and titling paperwork started so when we arrived it was quick and painless. I would have no problem recommending Heritage to anyone. Thanks again to everyone who helped in making this a great sale. More

Lease Nik was great. He was very receptive to what I wanted and did everything he could to get what I needed. I would recommend him to anyone. Nik was great. He was very receptive to what I wanted and did everything he could to get what I needed. I would recommend him to anyone. More

U Must Go Here I had no $$ down and a not-so-good credit rating. I drove away in a 2019 Jeep Cherokee with a monthly payment I could afford! Nik Bratton is patient I had no $$ down and a not-so-good credit rating. I drove away in a 2019 Jeep Cherokee with a monthly payment I could afford! Nik Bratton is patient and understanding of your situation and Mitch Giller must be an angel. My vehicle is basic - no dings and whistles. But for this 61 year old with bad knees and a cane for a companion, Mitch Giller added an automatic start feature so that on cold mornings the vehicle can be warming while I finish my morning preparations. God bless you Mr. Giller. If you think you can't afford a new vehicle, go to Heritage on Harford Rd. and ask for Nik Bratton. Say hello to Mr. Mitch Giller and print this out and take it with you. They WILL work with you!!! More

Best Salesperson in Local Area. No games, Just the truth Mike and the entire staff at Heritage Jeep in Parkville were amazing. We have bought a car with the dealership before and decided to come back due to Mike and the entire staff at Heritage Jeep in Parkville were amazing. We have bought a car with the dealership before and decided to come back due to the amazing staff. Mike is a no games kind of salesperson, which I appreciate and love. He gives only the truth and is not interested in playing games with customers. This is the exact reason why we bought another jeep using him. He is truly amazing. Great dealership and as long as they have have guys like Mike this will continue to be a successful business. More

Dishonest and does not care about the customer Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked Was not honest about the time it would take for my repair, spent over 4 hours there for a minor repair that I was informed would take 30 mins. Asked for the Service manager and I was just dismissed and not given any satisfaction. Dave could care less about being honest and the needs of the customer. More

Mike was a great salesman wasn't pushy just helpful Great fast service very friendly and helpful. Sales people and manager weren't pushy just helpful and helping you select a vehicle would recommend th Great fast service very friendly and helpful. Sales people and manager weren't pushy just helpful and helping you select a vehicle would recommend them to anybody More

Don’t waste your time at other dealers... SERIOUSLY.! The folks at Heritage are truly amazing. They are upfront in their pricing because they know no other dealership can beat them. Trust me from personal The folks at Heritage are truly amazing. They are upfront in their pricing because they know no other dealership can beat them. Trust me from personal experience pitting dealerships against each other for the best deal. Heritage is confident they will get your business because they absolutely do beat everyone else. Brian Perry in sales is easy to work with and extremely responsive to questions and focuses on the needs of the individual customer. I have relatives who have bought from them as well with the same positive experiences. Thomas Citro in service is also great to work with. Additionally the finance department pointed out where they could save me $60/month using different financing options as opposed to the financing I had already lined up prior to closing the deal. I really cannot say enough about these folks. They will do all they can to earn your business. Give Bryan Perry a call at Parkville Heritage for your best deal... seriously, I did my research. More

2019 Cherokee Jeremy and Jason were both extremely helpful and informative during the whole process. This is the first lease that we have purchased and they walked Jeremy and Jason were both extremely helpful and informative during the whole process. This is the first lease that we have purchased and they walked us through everything start to finish. Great experience and great price. More