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Heritage Ford
South Burlington, VT
1,775 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,775 reviews
July 18, 2017
Pleasant experience! Dreading the car shopping experience, I was pleasantly surprised with our interaction with Heritage Ford. Salesman Bill LaBonte and Dave Sturgeon were Dreading the car shopping experience, I was pleasantly surprised with our interaction with Heritage Ford. Salesman Bill LaBonte and Dave Sturgeon were both easy going and informative in our search for a vehicle. I will definitely shop here again! More
by Bruce
Helpful July 16, 2017
best visit yet went in for state inspection add oil change. Gary is always pleasant and understanding i have dealt with him on many occasions and he is always great. went in for state inspection add oil change. Gary is always pleasant and understanding i have dealt with him on many occasions and he is always great. More
by Alan James Beams
Employees Worked With
July 14, 2017
Quick service as promised Gary said he'd do the best he can to get me in and out in an hour or less and came through on his word. I was out within 45 minutes! Thank you! Whe Gary said he'd do the best he can to get me in and out in an hour or less and came through on his word. I was out within 45 minutes! Thank you! When you can go to the quick lube shops in the immediate area and be in and out within 20-30 minutes (or less), it's nice to know you can rely on a preferred service (dealership) to give you quick, reliable service. It's appreciated! More
by Harley2008
Employees Worked With
July 14, 2017
Cold on Hold My air conditioning unit decided to stop on the warmest of days. I called and was able to get an appointment in a reasonable time frame. Upon inspec My air conditioning unit decided to stop on the warmest of days. I called and was able to get an appointment in a reasonable time frame. Upon inspection, it required my truck to have a sleep over in order to replace wiring and filters. The truck was ready with a complete explanation of what was done. I am very satisfied with the Heritage Team. More
by Anne Getty
Employees Worked With
Katie Smith
July 13, 2017
Friendly and Efficient Staff Heritage Ford always make you feel like you are important and they go the extra Mike to make sure you are happy and satisfied with their service! Heritage Ford always make you feel like you are important and they go the extra Mike to make sure you are happy and satisfied with their service! More
by gbutkus63
Employees Worked With
Kyle Owen, Ryan Morriseau
July 10, 2017
Service performed on vehicle was done properly I brought my vehicle in for service and left it. The service rep called me by cell when the vehicle was ready and even told me where it was parked for I brought my vehicle in for service and left it. The service rep called me by cell when the vehicle was ready and even told me where it was parked for easy pickup. More
by bow65lb
Employees Worked With
Shawn Clifford
July 09, 2017
Excellent customer service. Didn't plan to buy a car that day. I was "just looking" but Dave and Steve made it easy for me. I drove away in my new used car within a few hours. Da Didn't plan to buy a car that day. I was "just looking" but Dave and Steve made it easy for me. I drove away in my new used car within a few hours. Dave gave me instructions on how to use the features in the car. Amazing!!! That has never happened before.😃 More
by Mary Jane McMahon
Employees Worked With
Steve Connors, Chad Tobin, David Grossnickle
July 09, 2017
Nice Experience Went in to just look at a Ford 150. We met up with Bill and did not feel like we were being pressured in any way which was a nice experience. He was Went in to just look at a Ford 150. We met up with Bill and did not feel like we were being pressured in any way which was a nice experience. He was completely knowledgeable and very helpful to us in making our final decision. More
by Nicole Newcomb
Employees Worked With
July 08, 2017
Service people did what I wanted and kept me posted. The service department has always been very professional and surprisingly the cost for service is competitive with other non dealer garages. They are The service department has always been very professional and surprisingly the cost for service is competitive with other non dealer garages. They are efficient and stick to the time period they estimate service will take. More
by Flemoine
Employees Worked With
Ryan Morriseau
July 07, 2017
Service Review I came in for a routine oil change and state inspection. I was able to come in and out without any problems. I am very satisfied with the overall expe I came in for a routine oil change and state inspection. I was able to come in and out without any problems. I am very satisfied with the overall experience. More
by Maw2345
Employees Worked With
