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Heritage Ford

South Burlington, VT

4.9
1,761 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,762 reviews

June 04, 2017

110% satisfied The service was very good and very friendly staff. The appointment didn't take very long and everything was done very well. I will definitely be going More

by robert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jun 05, 2017 -

Heritage Ford responded

Robert, Thank you for letting us know! It's great to hear that you'll return to our service department. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

June 03, 2017

Easy, Painless experience Bill was very easy to work with and very accommodating. We were able to get a great price on the new vehicle that we needed and a fair trade in for o More

by Happytundratruck2014vt
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lussier
Jun 05, 2017 -

Heritage Ford responded

We appreciate you posting. It's fantastic that Bill provided such a positive experience and that you also received great service from Larry and Abby. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 01, 2017

No Hassle I am looking forward to the next 36 months with my Fusion Energi! Dylan, Adam, Mike & Abby were a pleasure to work with! Dylan was knowledgeable, pr More

by Richard Coon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dylan Krause
Jun 05, 2017 -

Heritage Ford responded

Richard, Thank you for your kind words about Dylan and the rest of the Ford sales team. It's wonderful that you had such a great experience working with all of them. Enjoy your Fusion! Nora Krom Customer Relations Specialist Heritage Automotive Group

June 01, 2017

Tire change Gary was super pleasant, and expeditious. Very polite and friendly. The service folks are always great to work with. The only complaint was that More

by slove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Owen
Jun 05, 2017 -

Heritage Ford responded

We appreciate you taking the time to post. I apologize for the extended wait time. However, it's fantastic to hear that you received excellent service from both Gary and Kyle. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 31, 2017

excellent service Happened to stop by to schedule service appointment and they were able to get me in right then while I waited. In about an hour I was ready to go! More

by 15f150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Heritage Ford responded

That's great! Glad our service department could make servicing your vehicle so convenient. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 31, 2017

No Hassle We had a great experience at Heritage and would recommend to anyone looking for a vehicle. Very easy to work with Charlie and Adam, they were very kno More

by Noel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rich
May 31, 2017 -

Heritage Ford responded

Noel, It's excellent that Charlie and Adam made sure the purchasing process went so smoothly. Thank you for posting. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 30, 2017

first service for f150 Went as planned. Was in and out as expected with what they indicated they would do. No issues found. Will make my next app. here. More

by ronwith1stf150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
May 31, 2017 -

Heritage Ford responded

Ron, It's great to hear that your service visit was what it should be, fast and without complications. Thank you for posting and thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 29, 2017

service & sales = 5 star Seven or so years of both here have been top level. Yes, I've recommended this dealership and got good reports back from those people as well. More

by PaulC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Heritage Ford responded

Paul, Thank you for your recommendations! It's wonderful that you have received top notch service from our team for the last seven years. We appreciate your continued business. Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2017

Good service from Heritage Ford Larry gave good overall advice on the entire car buying process (lease vs buy etc.) and then handed us over to Dave who showed us as many cars as we w More

by ERIC OF WINOOSKI
Recommend Dealer
Yes
Employees Worked With
Larry Lussier, Dave Sturgeon
May 31, 2017 -

Heritage Ford responded

Eric, We appreciate you taking the time to write this detailed review. It's fantastic that Larry and Dave took the time to make sure you had all the information you needed. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

May 26, 2017

Brake squeal - oil change Car brakes squealed badly from the time I purchases it. After an initial inspection, the Dealer replaced with new pads under warranty. Problem solved. More

by Bbbbbbbbbbb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2017 -

Heritage Ford responded

We appreciate you taking the time to post. (Sorry about that minimum word requirement!) I'm glad to hear that our service department could get those brakes fixed at not cost to you. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

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