Heritage Ford

Cordial and professional The appointment was for the time requested, was done promptly and efficiently. The service was as described and works properly. The service personel The appointment was for the time requested, was done promptly and efficiently. The service was as described and works properly. The service personel are very courteous and knowledgeable. More

will never buy used from them again! New only! 6/23/16 UPDATE TO REVIEW: They contacted me after my review and we ended up coming to an agreement to trade the car for a more reliable car. it took l 6/23/16 UPDATE TO REVIEW: They contacted me after my review and we ended up coming to an agreement to trade the car for a more reliable car. it took longer then expected to get the result that needed to be gotten but they made it happen and commend them for it. I worked with the Toyota side to get the car I needed since Ford didn't have anything in stock at the time but Heritage made it right, and I thank them for that! Traded my leased car with them for a used car (Mazda 3) so I could lower my payment, salesman barely paid attention to me (no longer with company). Spent 6+ hours there trying to get paperwork signed and finished. 3 weeks after buying the car check engine light came on. Brought it in, spark plugs replaced and supposedly fixed. Less then a week later light is on again. Brought it in and left it for the day. Went back at 5 to see if it was good (no call) told me they needed to send to Mazda to have them look at it. Got me in a few days later and gave me a rental car. My car lived at Mazda for over a week! Finally got it back and all they could tell me was intake had to be taken apart and cleaned. All was covered under what little warranty their car came with which was good, but because the car had been sitting in the hot sun for a week the stench of cigarettes from the previous owner showed significantly! Asked Mazda what they would retail sell this car at on their lot, they stated 10k on the high side. I paid 12,500!! Because of the smoke damage and the cigarette holes randomly throughout the car as well as the red flag of engine issues already (it's only a 2012) they wouldn't have priced it higher then 10k. Tried to negotiate with general manager at ford about concerns and he refused to work with me other then having the smoke smell cleaned from the car. Now I am appreciative of their service team who was great to work with! But, I don't feel the general manager handled himself well. He asked me what he could do to make me happy about my purchase, I said reevaluate this car and tell me it's worth what you sold it to me at. Refused! Said I should have done that at signing. How was I to know there would be engine issues exactly? You trust the dealership to sell you a car that is in good condition and stand by that car or make it right. He gave me his word that they would stand behind their vehicle. Huh, funny, fords contract states nothing verbally stated from sales is held as binding or part of the contract. Asked if they would extend the warranty? Nope! stated I should have done that at signing! Wow how am supposed to do that when your warranties are super expensive and not worth an extra $50 a month to cover barely anything on the car for only a year.. I have bought 3 cars from them so far. This 3rd one will be my last! Don't buy used from them ever!! More

Great service . Had a great experience last Friday at ford dealership . Katherine Smith is a very big asset to your company , We also own a Subaru , their service d Had a great experience last Friday at ford dealership . Katherine Smith is a very big asset to your company , We also own a Subaru , their service does not stand up to heritage . Would not buy another Subaru because of that . I was only their for inspection . Nice offer no charge . More

Thank you for the fast service on my ford ranger. my service at Heritage Ford went as expected. very nice job.Well done. Thank you! I have been a customer at this ford dealership since 1982. I have al my service at Heritage Ford went as expected. very nice job.Well done. Thank you! I have been a customer at this ford dealership since 1982. I have always had a very good experience at this ford service dealership and I have had 5 new vehicles bought here and had them serviced here as well. More

Demonstration of ethics. An indication on a mid April multipoint inspection was that drum pads on my Escape would need to be replaced soon. I left the vehicle for that work to An indication on a mid April multipoint inspection was that drum pads on my Escape would need to be replaced soon. I left the vehicle for that work to be done. Later I was informed that the pads were OK an didn't need to be replaced. More

The best personal and vehicle service! Always sstisfied! Routine oil change & tire rotation. Purchased my vehicle at Ford in 2014 & was offered a free State Inspection. Quite a nice surprise... And this of Routine oil change & tire rotation. Purchased my vehicle at Ford in 2014 & was offered a free State Inspection. Quite a nice surprise... And this offer is every year for life! Friendly, curious and informative service reps. Always a pleasure doing business at Ford. More

Heratage Ford experience We bought a new Ford Explorer and found the experience to be better than expected. Sales Consultant Charlie Moriarty was a great help in the process, We bought a new Ford Explorer and found the experience to be better than expected. Sales Consultant Charlie Moriarty was a great help in the process, a cheerful personality and very professional as were any staff we delt with including Financial Services Manager Chad Tobin. We will definately consider making any future purchases at Heratage Ford in Burlington VT. More

Over and Above I brought my husband's truck in for one specific repair. On my way to the dealership, the tire pressure fault light came on. My husband called me and I brought my husband's truck in for one specific repair. On my way to the dealership, the tire pressure fault light came on. My husband called me and asked that they check it out. Although the original work order was already complete, they immediately rolled our truck back, and checked the sensors. Just to reassure me, Gary Graham checked the pressure on all of the tires, inflating one that was a little low. I've been buying my vehicles from Heritage for over 30 years. My next one will be another Ford from Heritage. More

Celeste was awesome! I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decis I have worked with a lot of car salespeople but Celeste stands above the group! She had a no pressure attitude that allowed me to make the right decision for me and my family. What stood out for me above all was her thorough way of finding out exactly what I was looking for in a vehicle. Before we even looked and test drove the vehicle she made sure it had all of the features that I couldn't live without and the ones I didn't need to have. She truly listened to what I had to say and asked all the right questions to get to where we needed to be. Go see Celeste I guarantee you won't be disappointed! More

Had to go to a dealership- and in this case- glad I did Having a California truck in Vermont I was far from home when I needed a major repair. I knew I didn't have a lot of time and was lucky to find the p Having a California truck in Vermont I was far from home when I needed a major repair. I knew I didn't have a lot of time and was lucky to find the perfect Service Rep in Katie Smith ( was my second try at this dealership- and the right person is the key). She is professional, charming and truthful- the biggest quality in dealing with a repair of its kind. I was promised a certain time frame and she went over and beyond to make sure it was exact. I call her with questions, they are answered- and if she doesn't know the answer- she finds someone who does . That's about it. Bravo, Katie. More