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Heritage Ford

South Burlington, VT

4.9
1,909 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,909 reviews

March 20, 2021

Excellent staff . Never pushy ! Great response time to Excellent staff . Never pushy ! Great response time to questions via text ! All in all a great experience. I’d recommend them to anyone ! Thank More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Heritage Ford responded

Linda, Thank you for taking the time to share your feedback - We are pleased to hear that you enjoyed working with Bill and our team to shop for your new Ford, and that everything went so smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 19, 2021

Bill LaBonte was amazing! He found me the perfect vehicle. I had been to a few other dealerships and I felt like they just wanted to get me in to something to get me out and on to the next person. Bi More

by Ndavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Bill to shop for your new Ford, and that he was able to help you find the one that is the perfect fit for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

March 18, 2021

Jake was extremely knowledgeable and helpful in my search for a F-150. I had a large wishlist of items and he made sure to check all of the boxes and keep in mind my price point. Unfortunately we weren’t abl More

by J. Andre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Dwinell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Jake and our staff! If there is anything we can do as you continue your search for the perfect F-150, please don't hesitate to let us know. We look forward to seeing you in the future, Until then, safe travels!

March 18, 2021

Quick transaction with no issues. All questions answered in a timely manner. would do business with again. Friendly people willing to get answers and provide quality service. More

by daniel.clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa Moss
Mar 22, 2021 -

Heritage Ford responded

Daniel, Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Bill and Theresa to shop for and bring home your new Ford, and that everything went so smoothly for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Ford!

March 15, 2021

Bill is always very knowledgeable about the vehicles he is selling. He is always responsive with any questions that customers have or any information they need. Will highly recommend anyone to go there a More

by Whittemorejosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede
Mar 16, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill and our team to shop for your new Ford, and we look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

March 12, 2021

We purchased our new Ford Transit from Heritage Ford. We walked in off the street and Charlie, a sales rep, greeted us and was very professional, helpful, and friendly. He answered all of our questions and More

by Jim
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Moss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Heritage Ford responded

Jim, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Charlie and our team to shop for your new Transit, and that he was able help you find the perfect vehicle to fit your needs, and of course that the process went smoothly for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

March 11, 2021

Bill was friendly, good at reaching out about the status of my order, and really great to work with when I purchased my all electric Mach E from Heritage Ford. More

by Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Heritage Ford responded

Liz, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill and our team to shop for and bring home your new Mach-E! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Mach-E!

March 10, 2021

Professional, Courteous and Knowledgable Sales Finance Teams. Prompt responses to my phone messages and email inquiries. Quick turnaround throughout entire process. Thank You, Areg, Marc, Turner, and Ce More

by DT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Halliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede, Areg Muradian
Mar 11, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for your new Ford, and we hope that they were able to help you find the perfect vehicle for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Ford!

March 09, 2021

Absolutely the worst dealership experience I have ever had. The General Sales manager should be fired. Not only did he present a fraudulent claim on the condition of my vehicle, he then had me sitting the More

by tkinvt
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Zack Roberts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford
March 08, 2021

I was only in the initial shopping stages of a car. I I was only in the initial shopping stages of a car. I contacted Heritage and got an immediate after-hours weekend response from Nathan. He was friend More

by BweegN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Wardwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Nathan while you were shopping for a new vehicle! As you continue shopping, please don't hesitate to let Nathan and our staff know if there is anything we can do to further assist you. Thank you again for your feedback, and happy shopping!

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