Heritage Ford

Disappointed First, Very disappointed in how much this cost. I thought it would be covered by my maintenance plan, but obviously I was wrong. My bad. This is m First, Very disappointed in how much this cost. I thought it would be covered by my maintenance plan, but obviously I was wrong. My bad. This is my third battery since I bought the car in 2015. Had I known it was not covered, I would have taken care of this myself for about $100.00 rather than $300.00. But you already had the car, and I needed it and didn’t want the extra hassle. Second, I could not get there until 4:30 and you said you closed at 4:00. Ok, no problem, you left my key in the car and I got it. However, you sandwiched the car between two trucks which meant I had to back out quite a ways before I could turn it. You had a Climate Systems truck parked parallel behind me in the roadway, which made it virtually impossible to maneuver without help. This caused me to hit the CSI truck. Figuring that everyone had gone home, I wasn’t sure what to do. Then luckily I found someone who worked there to help me out. He got the car out but had to back up and go forward about 6 or 7 times, and that was only because I was there to tell him when to stop. I didn’t have anyone to help me as I thought you were all gone. I feel this was your fault because the CSI truck should never have been parked there. Needless to say, if it is not covered by my plan (which I don’t believe I will get my money’s worth), I will not be back for service. Thank you More

Great Experience Jake went out of his way to assist me with leasing a new car. He was energetic, polite, patient, and overall hard working through my process. He was a Jake went out of his way to assist me with leasing a new car. He was energetic, polite, patient, and overall hard working through my process. He was available to contact for questions and made the process as easy as it could be. Thank you! Also a big thank you to Brett for making things work and overseeing the process. Abby made the financing and contract signing process less stressful and she listened to my needs to assist me. Thank you! More

Jake from State Farm was very upbeat motivated pleasant forthcoming and honest As well as sales manager from Fairhaven and Mr. Decker made the whole experience enjoyable fun worthwhile the whole sales t forthcoming and honest As well as sales manager from Fairhaven and Mr. Decker made the whole experience enjoyable fun worthwhile the whole sales team made the experience very pleasant More

They did a phenomenal job!I would highly recommend them to others. We love our FordThis is the second Ford pick up we’ve had from Heritage and the fourth one that we’ve had for our lives and we love them to others. We love our FordThis is the second Ford pick up we’ve had from Heritage and the fourth one that we’ve had for our lives and we love them More

Well treated in a difficult time Turner was very helpful and honest with me throughout that process of negotiating and buying my new Ford F150 whether we communicated by phone or in-p Turner was very helpful and honest with me throughout that process of negotiating and buying my new Ford F150 whether we communicated by phone or in-person. I felt respected and listened to and he made is points honestly and openly. If I would tell someone that buying a new truck was this well done by a dealership I might not be believed. More

Dylan was on top of everything during the COVID-19 pandemic to make sure I got my leased trade in done on time. Located car, delivered, document info from Abby signed deal to driving car home. FLAWLES pandemic to make sure I got my leased trade in done on time. Located car, delivered, document info from Abby signed deal to driving car home. FLAWLESSLY! Great job! More

GREAT GREAT GREAT!!!! we drove four hours to buy a truck there and it was absolutely worth it. I can't say enough about how wonderful Bill is, he made everything so easy. there and it was absolutely worth it. I can't say enough about how wonderful Bill is, he made everything so easy. More

Happy customers! Charlie helped my girlfriend and I get into two new rides and it was a pleasure working with him! Through all the COVID-related protocols and new proc Charlie helped my girlfriend and I get into two new rides and it was a pleasure working with him! Through all the COVID-related protocols and new procedures Charlie was flexible and accommodating while making us feel safe and confident in our new purchases. More

Diesel Excursion Pros i have a 15 year old diesel Excursion with well over 200k miles on it. i have used 5 different dealer service departments over the years and Heritage i have a 15 year old diesel Excursion with well over 200k miles on it. i have used 5 different dealer service departments over the years and Heritage is by far the best. They kept me informed the entire time, solved all of the issues i had. The 'rumble' was not the transmission as i thought but wheel bearings, the slow coolant leak wasn't blown head gaskets (thank goodness) but a leaky thermostat housing gasket. Solved the steering issues, 4x issues. i now have the confidence its not going to break down on me 500 miles from home. They are a dealer so obviously not the cheapest place to get work done but when i want to not be ripped off and have experienced techs work on my vehicle i am willing to pay a fair price. which is what i was charged - i do a fair amount of the maintenance myself so i know what parts cost and how long it takes to do work. oh yeah and Heritage is 250 miles from where i live but they came highly recommended by a friend and it was well worth the journey. More

They have always taken care of my vehicles! Total satisfaction! Mike is the best! 👍 Always concerned about my vehicles issues and makes sure thay have been addressed to my satisfaction! satisfaction! Mike is the best! 👍 Always concerned about my vehicles issues and makes sure thay have been addressed to my satisfaction! More