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Heritage GMC Buick
Rockwall, TX
222 Reviews
Heritage GMC Buick is a Dallas area dealer located in Rockwall, Texas.
We buy and sell quality used cars, trucks and SUVs and we sell new GMC and Buick cars, trucks and SUVs and GM parts and accessories. We service and repair all Buick, GMC, Pontiac and most GM models.
We're just 10 miles east of Dallas!! Visit us today and take a look at our huge selection of GMC, Buick and Pontiac vehicles at your Terrell GMC Buick car dealership in Rockwall, TX. Our friendly and super knowledgable staff will assist you with a stress free vehicle buying experience.
At Heritage GMC Buick, we do things differently. We're locally owned and as members of your community, we feel deeply that upholding our hometown values serves all of us better.
We "promise" to treat you the way we want to be treated when we make a major purchase. We want you to "feel like a CUSTOMER" and actually "ENJOY the experience" when you do business with Heritage GMC Buick. You can expect prompt, friendly, courteous and competent service that keeps our customers consistently coming back and referring their family and friends to us for both Sales and Service.
We look forward to working with you and your family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 222 reviews
March 29, 2023
No nonsense and very organized. Was handled professionally and was very thorough on the transaction. Was handled professionally and was very thorough on the transaction. More
by johnkur
Employees Worked With
Helpful March 16, 2023
Doug Hogue was amazing from our first phone call to the signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by pr signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by profession myself, so I would know. I couldn’t be happier! More
by Sandra.noland
Employees Worked With
February 28, 2023
I drove Fords for 30+ years. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. More
by Andyb1852
Employees Worked With
Julio
February 20, 2023
Brought my car in on Monday morning. I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figu I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figured the employees couldn't make it to work for a couple days. That was not their fault, but no phone call. Finally I had to call Friday evening to check on the status and find out that my car was done. I asked when I was going to be told this and the excuse was that my service advisor was out of town. So is it the policy that you can't get your car back until your service advisor is back from vacation? The lack of communication was very disappointing. When I did get my car back they only did 1 of the 2 things I had asked for. That must have been a misunderstanding. More
by brickerhouse
Employees Worked With
I do not know the names of the people I dealt with
September 19, 2022
I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More
by John P
Employees Worked With
Gabino Hernandez
July 15, 2022
They sold me a used Yukon they knew the transmission was bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and move down the road to buy a car. They do not care about you, only your money. More
by Scott Armstrong
Employees Worked With
June 21, 2022
Top notch professional service! ! Katie, Shawn and Brad were exceptional! We will continue to do business with Heritage GMC! ! Katie, Shawn and Brad were exceptional! We will continue to do business with Heritage GMC! More
by heathernicole1122
March 11, 2022
Awesome dealership. Very easy to do business with and I would highly recommend Mario Retta. Very easy to do business with and I would highly recommend Mario Retta. More
by Johnny
