Heritage GMC Buick

Do not trust this dealership. Sorry for the long review, I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The I felt that people need to know about what goes on here. I brought my car (2011 GMC Acadia) to the service department for an alternator issue. The car had died on my drive home, so I had it towed there hoping they could have it fixed by the time I returned home from a business trip the following Thursday. I received a phone call on Monday from Jim (service manager), who told me they the battery was bad, so they’d have to replace it with a new one before they could diagnose further. I agreed to the battery change, even though the battery was replaced 1 year ago, and I didn’t think it needed to be done again. The next phone call was from Jim, he confirmed my initial suspicions about the alternator being bad, and informed me that it would be 1500$ plus whatever the taxes would be for the repair. I had priced out alternators (roughly 200$) and I figured about 300-400 for labor. Even with the new battery, that’s 1000$ in labor. I said no deal, I’ll do it myself for that price. I tell Jim that someone will be by to pick up the car and drive it home, so make sure the battery has a charge on it. My father in law shows up on Wednesday to drive the car home, which starts up and makes it about 300 yards down the road and dies. He’s stuck at the dealership for another hour before someone could come get him. The next day, I returned home from my business trip to pick up the car. I assumed that the service department would charge the battery up for me and I could just drive it home, but boy was I wrong. They hadn’t touched the battery. At this point, I was dealing with Michael, another service manager, as Jim had gone on vacation. My father in law and I got some tools out Of his truck and pulled the new battery out of the car and hooked some jumper cables up to it to charge the battery in their parking lot. They never asked if I needed assistance of any kind. After allowing the battery to charge for 45 minutes, we checked it and it was still below 12 volts. So we drove the new battery and my old (supposedly bad) battery to the auto parts store and had them both checked. Both batteries tested good, just needed to be recharged. At this point, I was so frustrated with the service from Heritage that I wanted nothing more to do with them. I’ll give credit to Michael, because he almost had me sold on the alternator job after he dropped the price to 600$, but why did I have to go through all that to see a reasonable price? The auto parts store recharged the battery for me at no cost. I ended up returning the battery to Heritage, but they could only refund me the cost of the battery, not the labor. My father in law and I drove to the dealership with a trailer to pick the car up, and again, no one offered to help us load it up or even questioned us about why we were pulling a car off their lot. Customer service is dead at this dealership. If they knew my father in law was planning to buy a new GMC Terrain from them, I bet they might have tried a little harder. If they had just offered to fix my car for around 700-800$, I would have happily paid it for the convenience, but their dishonesty and attempts to take advantage of someone in need lost them business in the service department, as well as the sale of a new car in the front of the house. I expected some form of apology or attempt to make everything right, but there wasn’t one, just a reluctant return for the weak battery, and a 50$ labor charge that I was happy to pay because the technicians were not at fault here, this issue starts at the top. They sold me a battery I didn’t need (for 170$ Plus 50$ labor), and wanted to charge 1000$ for labor on something that took me 2 hours in my home garage and a lifetime guaranteed alternator for 160$. I replaced 2 fuses that had blown in the process of Heritage trying to jump a car with a dead battery, and the car runs great now with the perfectly good battery they tried to replace. TAKE YOU CAR SOMEWHERE ELSE FOR SERVICE, and buy a car from somewhere else as well. More

We are very happy with Heritage. John Anthony always does an excellent job of advising us on needed service to ensure that our Encore continues to run well. He is a pleasure to deal with! an excellent job of advising us on needed service to ensure that our Encore continues to run well. He is a pleasure to deal with! More

My Name is Mark Campbell and I am trying to purchase a pre-owned vehicle from this Josh guy and he will not return my calls and help me with this purchase. I can either oay cash or finance but he seems no pre-owned vehicle from this Josh guy and he will not return my calls and help me with this purchase. I can either oay cash or finance but he seems not interested in either. Poor service and no communications usually don’t end in a sale! I will try one more time tomorrow. After that I will purchase another car from a different dealership!!! More

Great experience! What a great experience! I had been looking for a Nissan Armada and spotted one via CarGurus at Heritage. I dropped an email and Katie immediately con What a great experience! I had been looking for a Nissan Armada and spotted one via CarGurus at Heritage. I dropped an email and Katie immediately contacted me and hooked me up with Shawn. From the very beginning, the process has been smooth. Very professional staff! My Armada was delivered today and I could not be more pleased with my buying experience. More

Love Mario and Heritage This is our second car from Mario @ Heritage. I feel like Mario is very fair and really knows his stuff. He was fun to deal with and feel like he got This is our second car from Mario @ Heritage. I feel like Mario is very fair and really knows his stuff. He was fun to deal with and feel like he got us a good deal. Also love Heritage and the free oil change and tire rotation. We have found a dealership that we will always use. More

Ask for Jason Leek Jason was terrific and a pleasure to deal with. The finance manager got a very low rate for me. Culture was good and they acted like pros. Jason was terrific and a pleasure to deal with. The finance manager got a very low rate for me. Culture was good and they acted like pros. More

No hassle guarantee! This dealership speaks volumes over other dealers, they don't try and put you in something you don't want, they go above and beyond to find you what This dealership speaks volumes over other dealers, they don't try and put you in something you don't want, they go above and beyond to find you what you're looking for, I called my sale consultant Mario Retta and gave him a description of what I was looking for and not only did he find my exact vehicle he was able to provide me the best possible price on the vehicle, this is my second GMC Sierra Denali with Heritage and both times the experience has been nothing but fantastic, I refer all my friends and family to Heritage and I'm a customer for Life! More

Great experience at Heritage Mario Retta was great with the whole process of buying the vehicle. He explained all my questions and made it easy for me to purchase. He is very know Mario Retta was great with the whole process of buying the vehicle. He explained all my questions and made it easy for me to purchase. He is very knowledgeable about all the vehicles and explained how to use all accessories inside of my truck. Thanks to him I would buy again from the dealership. More

Purchase of new truck Mario Retta is awesome. He took care of me once again. This was my 7th vehicle to purchase from Mario. Could not ask for a better man to help. Mario Retta is awesome. He took care of me once again. This was my 7th vehicle to purchase from Mario. Could not ask for a better man to help. More

Easy process! My salesman Shawn was awesome! This is the second vehicle we've purchased from him and we'll definitely be back again. We handled most of the negotiat My salesman Shawn was awesome! This is the second vehicle we've purchased from him and we'll definitely be back again. We handled most of the negotiating over the phone, so we were in-and-out of the dealer super quick. I wouldn't buy a GM from anyone else! More