Heritage GMC Buick
Rockwall, TX
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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No nonsense and very organized. Was handled professionally and was very thorough on the transaction. Was handled professionally and was very thorough on the transaction. More
Doug Hogue was amazing from our first phone call to the signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by pr signing of the contract! He made the whole process smooth, informative, and flawless! He is the perfect salesman…no pressure…I’m a saleswoman by profession myself, so I would know. I couldn’t be happier! More
I drove Fords for 30+ years. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. I decided to try something different with GMC. So glad I did. The Heritage Team treated me like a long time customer. So glad I found them. More
Brought my car in on Monday morning. I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figu I was told they were short staffed. I replied that wasn't a problem, I could pick it up Tuesday morning. Then the icy freezing weather came so I figured the employees couldn't make it to work for a couple days. That was not their fault, but no phone call. Finally I had to call Friday evening to check on the status and find out that my car was done. I asked when I was going to be told this and the excuse was that my service advisor was out of town. So is it the policy that you can't get your car back until your service advisor is back from vacation? The lack of communication was very disappointing. When I did get my car back they only did 1 of the 2 things I had asked for. That must have been a misunderstanding. More
I would have been disappointed with the oil change experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charge experience if it wasn't for Mr. Bobo and service manager Michael. The service adviser had charged for items that I felt was unnecessarily over charged but he would not change it. I emailed Mr. Bobo and he had Michael talk to me and it was corrected. Heritage Buick have taken care of my service issues in the past and have been very pleased. I am still pleased that this issue was resolved. With dealing with Heritage I knew they would make it right. Thank you More
They sold me a used Yukon they knew the transmission was bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and bad in. I'll surely get the same mocking response from these timeshare salesmen about how happy they are I bought from them. Do yourself a favor and move down the road to buy a car. They do not care about you, only your money. More
Top notch professional service! ! Katie, Shawn and Brad were exceptional! We will continue to do business with Heritage GMC! ! Katie, Shawn and Brad were exceptional! We will continue to do business with Heritage GMC! More
Awesome dealership. Very easy to do business with and I would highly recommend Mario Retta. Very easy to do business with and I would highly recommend Mario Retta. More