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Heritage GMC Buick - Service Center

Rockwall, TX

4.5
265 Reviews

265 Reviews of Heritage GMC Buick - Service Center

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May 30, 2025

My experience with the dealership. It was excellent, nice and polite. My experience with the dealership Excellent how else can you describe it loss for words i will always deal with th More

by rowsey07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Sam was and always is amazing. He is knowledgeable, respectful, and provides the best customer service. More

by dhowsmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025

Always helpful. Fast service and the waiting room is always stocked and clean. Gives me time to catch up on hgtv :) More

by BRITTANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Retta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

Nathan and Brad are top notch. Quality service on time and quick responses. I always appreciate on time and quick More

by wshawnstephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan and Brad
May 27, 2025

Bad customer service via phone. Service doesn’t answer the phone. Receptionist keeps hanging up the phone. More

by CLARENCEJOHNSON3
Service Communication
Recommend Dealer
No
Employees Worked With
No one answered service calls.
May 26, 2025

Did not stop until they found the problem with my car. Thanks to Sam and the Mechanic More

by margfreeman44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Macababbad
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025

Service performed was spot on. However, the service/waiting area felt like a meat locker! Ot was TOO cold. More

by gdzgrl2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

My service advisor, Nathan, was great. He was responsive and understood my concerns. My vehicle was fixed and returned. I only wish they would have put it through the car wash as it was More

by jdgrigar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
May 23, 2025

Quick, professional customer service! I don't write fifteen word reviews. I prefer tp be direct and concise. More

by cindy.carmack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025

My advisor, Nathan, was very helpful and straightforward with me. I also met the mechanic who seemed very knowledgeable. Top tier service who’s gained my trust in servicing my truck. More

by MASTERSTEGALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Smith
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