Heritage Honda Westminster

Tyler was very helpful in solving the problem with my audio system. i was in and out in ten minutes. audio system. i was in and out in ten minutes. More

We worked with Rob over the course of a week. He is VERY knowledgeable of the car we purchased and very patient in providing answers to our many questions as he guided us through our decision pro He is VERY knowledgeable of the car we purchased and very patient in providing answers to our many questions as he guided us through our decision process. Rob is a very easy-going salesmen who did not pressure us in any way to make a purchase. He truly listened to what we said which completely put us at ease. We are very satisfied. More

Ken was very by easy to work with, he made the whole experience a pleasurable one. experience a pleasurable one. More

We had an excellent experience working with, and buying our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very k our new truck from Rob Mason at Heritage Honda in Westminster. He is very professional, listened carefully to what we were looking for and was very knowledgeable about the vehicle we purchased, as well as the car market in general. He did not pressure us and we felt that he definitely had our best interest at heart. We have also had experience with their service department in the past which is top-notch! They are definitely our go-to dealership. More

Once again Heritage Honda totally went above and beyond. Robert Mason has blessed our family with his outstanding customer service. Rob always goes above and beyond, getting the car we wanted, the same da Robert Mason has blessed our family with his outstanding customer service. Rob always goes above and beyond, getting the car we wanted, the same day, from their other dealership to Westminster. This makes car #7 that Rob has helped family/friends purchase over the years. Cannot say enough about the entire Heritage Team. Thanks and kudos to Gregg Smith (that's with 2 "G"'s) also in the finance dept, Always a pleasure doing business with Gregg. He takes the "scary" out of the purchasing process!! More

I wasn't sure where to write a review of my experience, but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she ha but it was not a good one. My sales associate was Chloe Ford and I really feel that she did not care about me, my car or my experience, after she had her sale. I contacted her a few times about issues that I was having, and IF she did respond, it was a one sentence, nonchalant response that didn't help at all. Gregg was cool to work with. He got me a lower rate than what I had on my previous car, so that was nice. About a month after I had my car, the dashboard lit up like a Christmas tree. I called for service, and after a few hours, found out I needed a new part that was defective. No big deal. The next week, I took my car in to be fixed. After about 5 hours, I called for an update. I believe Annie (?) answered the phone. She put me on hold to check on the status of my car, and I was on hold for 13 minutes. Again, she answered the phone, how can I help you? I told her I was still holding to find out about my car. Her response "OH MY GOD I'M SO FREAKING SORRY, I forgot about you." It was very unprofessional and I felt so irrelevant. Then there was the issue with my tags. I live in PA, so I understand that they may take a little longer to get tags. I followed up with Chloe countless times, who assured me she would look into it - I still have yet to hear from her. I was told by Ryan to go ahead and put my old plates on my car and they would send me a new registration. I am not putting Honda CIVIC tags on a CRV!! I will get pulled over for that!! It has now been 4 months since I bought my car and I still have temp tags on it. Last week, my stepfather (A very loyal customer to Heritage Honda) was so disgusted, he drove up to the dealership to express his disgust. Miraculously, today my tags came in. I am relieved that this experience is over. I will not return to Heritage Honda in Westminster for my future vehicle purchases. More

Great service. On time when promised.Laura Kramer the service adviser was great to work with. On time when promised.Laura Kramer the service adviser was great to work with. More

This was a fantastic dealership. Robert mason was a wonderful salesperson. They had everything ready for me and the car waiting out for me to look at. Everyone had great manners and Robert mason was a wonderful salesperson. They had everything ready for me and the car waiting out for me to look at. Everyone had great manners and added a personal touch through that process and would definitely recommend it. More

Found a used car that I liked at a distant Honda Dealership. You never know how these things are going to work out, but to my pleasant surprise Ken and the whole team at Heritage Honda of Westminst Dealership. You never know how these things are going to work out, but to my pleasant surprise Ken and the whole team at Heritage Honda of Westminster made buying a vehicle easy and straightforward. I was late to my appointment, and Ken and company stayed till nearly 11pm closing out the deal, saving me another long trip out from Northern VA. I would recommend working with Westminster if given the option. More

Ken was wonderful to work with! He was very knowledgeable about the vehicle we ended up purchasing. He made sure we found something that worked for our family. He was not pushy and He was very knowledgeable about the vehicle we ended up purchasing. He made sure we found something that worked for our family. He was not pushy and he was extremely easy to work with. Highly recommend!! More