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Heritage Hyundai Towson
Towson, MD
3,141 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 3,141 reviews
May 26, 2026
When our 2005 Hyundai Elantra with 211,000 miles suddenly gave up the ghost, my wife Mary and I went directly to Heritage Hyundai in Towson to buy another Hyundai Elantra. After I gave Jack Coco our price r gave up the ghost, my wife Mary and I went directly to Heritage Hyundai in Towson to buy another Hyundai Elantra. After I gave Jack Coco our price range, he immediately found the perfect pre-owned 2023 Red Hyundai Elantra SEL with only 24,747 miles for us with all the bells and whistles we could ever want. Jack was spot on and knew exactly what we were looking for. We only had to look at one car. It was the easiest vehicle purchase of our 50-year marriage. We were so glad that Jack was assigned to us. If we are ever in the market for another vehicle, we will find ourselves at the desk of Jack Coco. Thanks again for such a worthwhile experience and satisfied customers.. Sincerely, John Squire More
by johnsquire1947
Employees Worked With
May 21, 2026
Working with Jack Coco an the team at Heritage Hyundai was such a great experience we bought a second car from them they gave us the best deal very happy thanks for all your help was such a great experience we bought a second car from them they gave us the best deal very happy thanks for all your help More
by griffin.melvin
May 21, 2026
Had a great experience buying my car at Heritage Hyundai Towson. Jack was excellent and very knowledgeable, making our decision an easy one. Towson. Jack was excellent and very knowledgeable, making our decision an easy one. More
by garretth
May 20, 2026
I have never worked with a better car salesperson than Jack Coco. He checked in with me every step of the way, but was never overbearing. He took his time and let me ask as many questions as I wanted, a Jack Coco. He checked in with me every step of the way, but was never overbearing. He took his time and let me ask as many questions as I wanted, and never pushed me into making a decision I wasn't ready for. He then spent over an hour with me after he had already completed the sale, teaching me every single feature of the car that I needed to know. Anyone would be lucky to have him as their salesperson. More
by stacy.siegel
April 14, 2026
Warning…These guys are CROOKS! Go elsewhere and save yourself money and much headache! We bought a new Elantra without shopping the price and have regretted ever waking in their d Go elsewhere and save yourself money and much headache! We bought a new Elantra without shopping the price and have regretted ever waking in their door! After being promised the “best price” and being late at night as they closed we come to find out the next day that they snug in a $997 paint and fabric protection that we told them we didn’t want. Then it took multiple calls and weeks later to get out trade in check for our Subaru Outback. These guys are the MOST crooked dealership that I have ever witnessed, and my parents are now in the market for a new Sonata and I would NEVER EVER buy from this dealership again. Be careful and buy elsewhere, there are too many other dealers who are honest and will not screw you like Towson Hyundai did to us! More
by ARC
Employees Worked With
April 14, 2026
I bought a new Palisade from Jack Coco as he seemed honest and up front about everything. I enjoyed working with him as he is a professional. I've purchased from Heritage before and I like dealing with honest and up front about everything. I enjoyed working with him as he is a professional. I've purchased from Heritage before and I like dealing with local people and businesses. This is my first Hyundai so we'll see how this goes, but so far sso good. More
by BaltimreBob
April 11, 2026
The only dealership I’ve ever been to that did not make me feel like they were trying to upsell me on this add this take this if you do this no they listen to me and let me put my deal together me feel like they were trying to upsell me on this add this take this if you do this no they listen to me and let me put my deal together More
by Ronaldcarpenter041
March 31, 2026
This review is prompted by my experience with the finance and title department ONLY. My sales experience was tolerable. I had some issues with the finance office not being forthcoming on basic questions abo and title department ONLY. My sales experience was tolerable. I had some issues with the finance office not being forthcoming on basic questions about the terms of the contract, and giving incorrect guidance on how I could make my down payment, and one question was met with an explanation of how to use Google (I was asking about specific wording of contract language, which I could not find on Google, I needed to see the contract…). I still went through with the purchase of the car, despite these frustrations. I waited for the call to tell me my license plates were ready. As the 60 days of my temporary tags came closer, I called Heritage on 1/31/26 to inquire about their status. I was told not to worry. A few days later, a pile of the concrete-like snow from this historic winter took off a piece of my bumper, and I had to take my car to a body shop. With just over a week until my temporary tags expired, I wanted to have my license plates before I got my car repaired. I called on 2/5/26, which is when someone noticed there was an issue processing the title paperwork. I then followed up on 2/6, 2/9, 2/11, and 2/12 without a full explanation of what was happening with my license plates. I was told that the temporary tags could not be extended, and that my car needed to stay off the road until it was corrected. I was given a loaner car on 2/13 and, when I asked in person, I was given a shrug and told they don’t know why it is taking so long, but I should have my plates in a week. I was given a loaner car for 4 weeks. Three weeks passed. My car was worked on at the body shop, and was almost ready for pickup. I called Heritage on 3/6 about my tags, a full month after they realized the paperwork was not processing, and I was told it would be looked into and I’d hear back by the end of the day. I never received that call back. I called the following morning 3/7, only to be informed that everyone who could answer my question was out for the weekend. After 9 phone calls, I was done being avoided and got my state senator involved, who got the MVA involved as well. Only AFTER I got the government involved did anything happen. I was eventually told on 3/9 that a mistake was made with my title paperwork–Heritage did not explain this fully to me, the MVA did. This would not have made me so frustrated if it had been corrected when it was noticed initially on 2/5/26. However, it took 4 weeks and government involvement for Heritage to take any action to correct my paperwork. I have called and emailed Heritage every day since 3/9 to make sure that this issue is resolved. It has now taken an additional 3 weeks for me to get my license plates–104 days since I initially purchased my vehicle. I had to become absolutely insufferable to spur Heritage into action. Yes, they gave me a loaner vehicle to ensure I was not car-less during this time. That does not absolve the abject failure in communication and lack of follow-through that has occurred in the last 4 months. There is no excuse for taking nearly 4 WEEKS to correct a mistake in paperwork. This situation has caused a lot of stress, and has not been solved in a timely manner. There is no fixing this situation–I can never recover the weeks of my life I have been left filled with worry, given no answers, and forced to use my lunch at work each day to make calls and demand answers. I purchased this car after a serious accident, and thought my car-related woes would end on 12/17/2025, but I was mistaken. It took 104 days, 21 phone calls, and 19 emails to correct this situation. I would NEVER recommend someone buy a car from this dealership in the future, unless you are willing to exist in administrative purgatory for months. More
by minafaz
Employees Worked With
March 27, 2026
I just bought my 5th vehicle thru Heritage using the same salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan salesman. He always gets me the best deal and I am very happy always. Highly recommend Stan More
by Duckpinqueen123
March 25, 2026
Don’t want to leave the rest of the team out here with our experience but I had to follow up a review for Tom, our salesman. He went above and beyond. The exact car we wanted wasn’t on the lot initially, our experience but I had to follow up a review for Tom, our salesman. He went above and beyond. The exact car we wanted wasn’t on the lot initially, but he tracked it down, sent us a video the next day, and made the whole process so easy—even though we live about 85 miles away. My wife thought I was crazy to drive that far with our newborn, but Tom’s patience and genuine willingness to help made the trip totally worth it. When we arrived, Tom greeted my wife, our daughter, and me at the door. He asked if we needed to use the bathroom or wanted a drink—small gestures, but they made a huge difference in making us feel welcome and comfortable right from the start. What really stood out: the deal we agreed on over the phone held exactly as promised. No hidden fees, no last-minute surprises, no pressure—just a smooth, honest process. Tom is not only extremely professional, but also down-to-earth, personable, and makes the whole car-buying experience fun—a total rarity. With 25+ years of experience, he’s thorough in explaining everything yet keeps the process efficient so you’re not stuck in the dealership all day. Tom—my wife Brigid and I can’t thank you enough. We feel so lucky to have worked with you and really appreciate all the care you put into making this a great experience! More
by jimketler23
