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Heritage Hyundai Towson

Towson, MD

Overview
Employees
Reviews
Vehicles
4.8
3,094 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Hyundai Towson is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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801 York Road

Towson, MD

21204

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Showing 3,094 reviews

July 29, 2021

Karl was great can’t wait to buy another car from him it was too cold in room nice amenities Very welcoming and customer service was great More

by jgtuba21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Smith
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Aug 14, 2021 -

Heritage Hyundai Towson responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 28, 2021

My lease was ending and I needed to choose another vehicle. I'm so happy with the suv that I chose. Heritage Hyundai is a good dealership. More

by ronda7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Demetria Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : La Toya Fowlkes, Ibrahim Kassim, Tori Sparwasser, John Holliday
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Aug 14, 2021 -

Heritage Hyundai Towson responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Hyundai Towson. Thank you so much for your feedback! We hope you have a great day!

July 27, 2021

A total disaster. A dealer of Lies and BS would be accurate. Trust me, the 5 stars they get are fake and done by employees friends and family. Everything about the people there makes my skin crawl. Fr More

by Hamiltonlewishamilton4650
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Templeton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Holliday, Perry Satterfield
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Jul 28, 2021 -

Heritage Hyundai Towson responded

Thank you for sharing feedback about your experience with Heritage Hyundai Towson. We take great pride in providing honest, reliable and transparent information to all customers, and sincerely apologize you feel this did not occur. Our General Manager, John Holliday, would like to speak with you regarding your concerns, but has been unsuccessful in locating your contact information in our database. At your earliest convenience, please contact John directly at jholliday@mileone.com or 410.638.5645 to allow us the opportunity to learn more about your situation and rectify any missteps. Again, thank you for your feedback and we hope to hear from you soon.

Jul 28, 2021 -

Hamiltonlewishamilton4650 responded

You can’t fix the bald faced lies you were caught in. For the record, Lewis Hamilton is my favorite F1 driver, I don’t use real names in email addresses, only idiots do that. I’m just trying to prepare future customers for the xx. I recorded the entire Session on my phone....I’ll tag you when it hits you tube. ;)

July 24, 2021

I had such a great experience with Karl Smith ! He informed me of EVERYTHING I needed to know. It's my first time purchasing a car and he made it such a smooth process. Thank you so much! I More

by akilahmccrorey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Smith
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July 24, 2021

Incredible rude, condescending, and disrespectful. Terrible costumer service skill, inability to understand client needs, did not care about my concern, used a very condescending tone. More

by Caroline Magno Ribeiro
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sang Amereihn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 02, 2021 -

Heritage Hyundai Towson responded

Hi Caroline. Thank you for taking the time to review Heritage Hyundai Towson. When you walk into our dealership, you should feel welcomed and important; we sincerely apologize you did not feel that way. This is certainly not our way of doing business, and we have shared your feedback with our management team and staff to ensure this does not happen to another customer. Our General Manager, John Holliday, has attempted to contact you to address your concerns as soon as possible, but has been unsuccessful in reaching you. At your earliest convenience, please contact John directly at jholliday@mileone.com or 410.832.2475 to allow us the opportunity to personally apologize and assist in any way we can. Again, thank you for your time and we hope to hear from you soon.

July 23, 2021

I just bought a car at Heritage Hyundai Towson and it was a very good experience. I love my new car. Jack Coco is one of the best. Thank you. More

by SAMUELORTEGA1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Coco Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 22, 2021

Stan and Jason were amazing and the financial guy, I think his name was Amed, was fantastic. I really appreciate all of there help! Thank you! More

by usmcwolper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Gabrovski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Templeton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amed I believe is his name in finances
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July 21, 2021

Awesome dealership and awesome salesperson Stan. Highly recommend to everyone needing a vehicle go to Herirage Hyundai Towson and ask for Stan. Completely satisfied customer. More

by gilleygil55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Gabrovski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2021 -

Heritage Hyundai Towson responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 20, 2021

I only go to this dealership now because of my first experience 2 years ago. Because of this experience, we came back for our newest car and equally as happy. More

by ckdunnigan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Coco Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corben McClary
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Jul 20, 2021 -

Heritage Hyundai Towson responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jul 21, 2021 -

ckdunnigan responded

Jack Coco was phenomenal and we are really appreciative of all of his help. We will be back next time!

July 20, 2021

He was knowledgeable but was too pushy for me. A new guy was hazed right in front of us and it felt uncomfortable. The experience was overall just bad. I won’t be back. He has condescending tone and is very More

by Sylvia Valdez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben Kuper
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Jul 29, 2021 -

Heritage Hyundai Towson responded

Hi Sylvia. Thank you for taking the time to review Heritage Hyundai Towson. We strive to meet then exceed your expectations and sincerely apologize if this did not occur. We have shared your comments and concerns with our management team and staff to improve our processes moving forward and ensure this does not happen to another customer. Our General Manager, John Holliday, would like to speak with you regarding the issues you have experienced with our dealership. If you would like to further discuss the situation, please contact John directly at jholliday@mileone.com or 410.638.5645 to allow us the opportunity to rectify our missteps. Thank you.

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