Heritage Hyundai Towson

I had a great experience with your well trained and experienced staff. Jack Coco Sr. was extremely helpful and knowledgeable in the process of assisting me in the purchase of my 2023 Hyundai Elantra SE experienced staff. Jack Coco Sr. was extremely helpful and knowledgeable in the process of assisting me in the purchase of my 2023 Hyundai Elantra SEL. The staff was friendly and I also appreciated the assistance I received from Jason and Raman. More

First the good: Our salesperson, Randall Bridgeforth, was amazing. He was so patient with us as we shopped for a new car for our family, showed us a couple different options, and helped us find the perf was amazing. He was so patient with us as we shopped for a new car for our family, showed us a couple different options, and helped us find the perfect car to meet our needs. We never felt pressured by him. Randall has a calm and relaxed demeanor, which is so appreciated during the stressful process of car buying. The dealership itself, Heritage Hyundai, was just okay. One positive is that it had a lot of new cars coming in every week, which was impressive especially during the car and chip shortage, so that’s why we stuck with Heritage. But one of their general managers (Walt) was extremely condescending and rude during one of our exchanges in which we had made an offer on a car, we had to walk out. I just avoided him after that. I found their online inventory to be a bit deceiving, as I would identify a particular model/trim/color from their list of available cars (while sitting in the dealership), but then they would tell me that the car was already pre-sold even though it was showing as available in their computer system. It kinda felt like they were playing games. I just wish their system would show whether a car was pre-sold or already had a deposit on it. When we finally purchased a car, we secured our own financing on our own time (not thru Hyundai), set up a 6:00 appointment on a Tuesday to pick up the car (which they insisted had to be within 24 hours of the dealership receiving the car or else we would lose our deposit), and yet it still took Heritage 3+ hours to complete the paperwork (the part where they try to sell you extended warranties and extra paint/fabric protection, no thanks!). We would have come back another time, but scheduling conflicts, i.e. work, prevented us. That part left a bad taste, as we should have been out of there in under an hour and the management (Walt again) simply had no respect for our time. The car buying process is not fun under normal circumstances, but given the inventory shortage, Heritage Hyundai was the best place to shop. More

Very helpful staff, would recommend 10/10. Nice and clean atmosphere with fast service! Stan was very helpful in making our process fast and easy even while entertaining a toddler in the offic Nice and clean atmosphere with fast service! Stan was very helpful in making our process fast and easy even while entertaining a toddler in the office. Thank you! More

One of the few car dealerships, where I had very pleasant experience, from the beginning untill the car pickup. experience, from the beginning untill the car pickup. More

Sean was very helpful with helping us purchase a hybrid vehicle, even though we live out of state. He went through all the features and was very patient with us. vehicle, even though we live out of state. He went through all the features and was very patient with us. More

Great salesman. Very patient and very helpful. Look forward to working with him again when I am in need of a car. Very patient and very helpful. Look forward to working with him again when I am in need of a car. More

It was a good car buying experience. Everything was as easy and stress free as possible Everything was as easy and stress free as possible More

I had such a great experience here. Everything was smooth and easy - from the test drive to the financing. Definitely recommend! Everything was smooth and easy - from the test drive to the financing. Definitely recommend! More

We had a great experience purchasing our certified Hyundai here. Karl Smith was a pleasure to work with, and was patient as we test drove several models and narrowed it down. He made it a true collabo Hyundai here. Karl Smith was a pleasure to work with, and was patient as we test drove several models and narrowed it down. He made it a true collaborative experience and gave us space to make a decision. It was the least pressured experience we’ve had in a car purchase. His calm presence made buying a car less stressful and smoother than anticipated. More

Very good service. Took time to explain everything and was patient with all the questions. Took time to explain everything and was patient with all the questions. More