Heritage Mazda Catonsville
Baltimore, MD
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 AM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 AM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Great experience with Steve S. I have been going to the Heritage Mazda for service with great customer car for the last two years. I recently worked with Steve Sherman to purchase I have been going to the Heritage Mazda for service with great customer car for the last two years. I recently worked with Steve Sherman to purchase my new Mazda CX9. Steve was easy to work with and very knowledgeable. I recommend working with Steve if you are in the market for a Mazda. More
Bad battery I was having a hard time trying to determine whether I had a bad battery or a failing alternator. I was able to jump start my Mazda Tribute, but it wo I was having a hard time trying to determine whether I had a bad battery or a failing alternator. I was able to jump start my Mazda Tribute, but it wouldn't restart after I shut it off. So my confusion was whether the battery could not hold a charge, or the alternator was not able to maintain the charge. So I took it to Heritage Mazda where I met Phil. He hooked it up to his test equipment and showed me that the alternator was putting out enough voltage to charge the battery, but the battery had a bad cell and could not hold the charge. This turned out to be a huge savings for me because the alternator is difficult to install on the 2001 Tribute. Phil got me a new battery and saved me time and money by not buying the alternator. I will return to Heritage if I ever have another problem. More
Thank You "I drive a 2015 MX-5 Roadster. I had to keep putting air into the right rear tire, like once every 5 or 6 days. I took the car in and Philip was my se "I drive a 2015 MX-5 Roadster. I had to keep putting air into the right rear tire, like once every 5 or 6 days. I took the car in and Philip was my service advisor. He told me that I must have hit a pothole or something because the inside portion of my rim was bent beyond repair. I told him I purchased road hazard protection when I bought the car. Phil called the insurance company and got BOTH the tire and the $600 alloy wheel replaced. All I had to do was come in and pick up my car. Phil took care of me and my car. Zoom-Zoom" More
Phil helped us out big time with our brakes! I went in with my 2010 Mazda 3 thinking I just needed rotors and pads and Phil immediately pointed out that I needed new brake lines since almost all I went in with my 2010 Mazda 3 thinking I just needed rotors and pads and Phil immediately pointed out that I needed new brake lines since almost all were rotted out. They were replaced just before a planned road trip with my wife. Phil saved me from doubling my shop visits and we were able to drive our road trip in peace. Quick turnaround and explained everything to us, making sure we knew what we were getting. More
Great experience at this dealership. The staff is super friendly and made the long time go by quicker. Will buy from them again! Thank you! at this dealership. The staff is super friendly and made the long time go by quicker. Will buy from them again! Thank you! More
Straightforward and non pressured William was great to deal with. I believe it helped that I knew what I wanted and had concise questions. The test drive was on time, but it could have William was great to deal with. I believe it helped that I knew what I wanted and had concise questions. The test drive was on time, but it could have been a little longer. After online negotiations, William had the paperwork ready the next day and had the trade in appraisal ready to go. Total time to set the price was half an hour. William was simply great. More
Amazing Diagnostic Ear! I have a 2013 Mazda 3 which started making this very weird, very annoying noise. The best way to describe it, is that it sounded like a tuning fork. I have a 2013 Mazda 3 which started making this very weird, very annoying noise. The best way to describe it, is that it sounded like a tuning fork. After driving for approximately 15 minutes the tone would begin and remain for the duration of my trip. To try and pinpoint the noise, I had my daughter hang out the right and the left rear windows, with ipad in hand, while I drove circles in a parking lot. We were able to record the tone primarily coming from the rear, right side of the car. Since the tone was so bizarre I decided to take the ipad with me to the dealership, Heritage Mazda, and let a service person listen to it. My service manager, Philip, listened to the tone, ask me multiple questions about my trips and what would trigger the noise and came up with the diagnosis of a problem with the rear brakes. I agreed that it sounded plausible and we went ahead with the repair. Problem solved! Philip was amazing in the time he took to really listen to me and to listen to my recording and ask many insightful questions. Philip showed me my existing brake pads in comparison to new brake pad so I could see that they did indeed need to be replaced. Philip was a pleasure to work with and I will return to him when I need additional work. More
2017 Mazda3 #zoomzoom Had the pleasure of working with Steve in purchasing my brand new 2017 Mazda 3 Sedan. He was very patient and took the time to sit with me and my dad Had the pleasure of working with Steve in purchasing my brand new 2017 Mazda 3 Sedan. He was very patient and took the time to sit with me and my dad to ensure we understood the price quotes and discounts. He was very personable and friendly. Highly recommend Steve if you're interested in purchasing a car from Heritage Mazda Catonsville. More
Very different from other dealers! I recently moved to Maryland and brought my Mazda 6 in for regular maintenance but also had some questions about whether everything in the maintenance I recently moved to Maryland and brought my Mazda 6 in for regular maintenance but also had some questions about whether everything in the maintenance schedule was really necessary (I come from a family that believes an oil change every 5,000 miles is sufficient for regular maintenance). Philip explained everything to me without being condescending, which was extremely refreshing--and I felt reassured that the costs were actually worth it. I hope to have this car for a long time and will request Philip when I bring it in for future service. More
On our way in no time As a friend and I were on long trip, I took a stone to my windshield, nearly ending it before it had started almost. I apologize for not driving a Maz As a friend and I were on long trip, I took a stone to my windshield, nearly ending it before it had started almost. I apologize for not driving a Mazda, a 2010 ford fusion instead. But I tried out of desperation, and Philip couldn't have been more helpful or professional. He hooked us up with an aftermarket windshield and had us back on the road in 2 hours. Couldn't have been more pleased. More