Heritage Mazda of Bel Air

Going the extra mile is an understatement. These guys did more work for me than I did for myself while searching for a newer vehicle. Stayed in constant contact with me about different types of These guys did more work for me than I did for myself while searching for a newer vehicle. Stayed in constant contact with me about different types of vehicles, even tho I came in and was adamant about what I wanted. They gave me several options, and they worked around my budget. And since my credit was not the greatest, they took the time to make some things happen for me when I thought all was lost. I'll be send my family in there next. Fantastic job. More

We flew 600+ miles for this car! My husband and I had the pleasure of working with Andre Coleman (sales) and Garrett Evans (finance) during our purchase of our 2nd Mazda CX-5. Our fir My husband and I had the pleasure of working with Andre Coleman (sales) and Garrett Evans (finance) during our purchase of our 2nd Mazda CX-5. Our first experience at a local dealer in Kentucky was not a great one- so we knew we felt ok with traveling some distance to buy the car we knew we wanted. We never dreamt we would be hopping on a flight out to Maryland 12 hours later. We knew this was a big risk to take to fly out without even sitting in the car. Thanks to Andre pulling his weight on the front end, he made for the smoothest car-buying experience we’ve ever had. We found this car listed on cars.com, and the listing was too new to have any pictures. We had been searching for a week and were on a time crunch to get a car since our first beloved CX-5 was recently totaled. Andre went out of his way to text and email us pictures of a car that had just been posted, and he coordinated a driver to pick us up from the airport to get us to the dealership, about 45 minutes outside of Baltimore. He stayed in contact with us the whole way. We felt treated with respect and value the entire time. Garrett helped us find the best financing option and got the ball rolling early on. He didn’t try to sway us one way or another for any special packages that didn’t fit our needs- which was a breath of fresh air. He was also instrumental in helping us realize we could get money back on the last service package we purchased from the car that was totaled. He went above and beyond to make himself available for any questions we might have even after the sale. Both gentlemen even gave us recommendations for where to eat in town to celebrate our purchase! For a leap of faith and calculated risk, this was a very positive purchasing experience; we walked away very happy! We are grateful we got to work with Andre and Garrett. More

Great customer service I always receive great customer service at this location. It is easy to get an appointment that works with my schedule. Everyone at this location that I always receive great customer service at this location. It is easy to get an appointment that works with my schedule. Everyone at this location that I have dealt with in the service department is always very nice and courteous. It’s not rocket science, just plain old common sense courtesy😀 More

The place to buy your CX-5! After a long search for my next car, we were excited to find a CX-5 with the options we wanted at Heritage Mazda Bel Air. We phoned on our way to the After a long search for my next car, we were excited to find a CX-5 with the options we wanted at Heritage Mazda Bel Air. We phoned on our way to the lot on a Saturday to come see in person what appeared to be "just the right car". Paul Gallo was an outstanding salesperson from start to finish! By Monday we were happy new Mazda owners! Thanks for working with us to meet our goals and ensure our satisfaction during this process. The time spent to help us understand our options as well as go over the features once we'd purchased was very much appreciated! Thanks to Garrett also for going over the financing & looking out for us. All in all a very good car buying experience! More

A dealer and service department you can trust Robert Thomas made an unfortunate situation into the most positive experience I've ever had getting a vehicle repaired. I don't need a manicure, a f Robert Thomas made an unfortunate situation into the most positive experience I've ever had getting a vehicle repaired. I don't need a manicure, a funky hot dog, or stale popcorn when I go to get my vehicle serviced. I need competent employees that understand my needs and don't try to take advantage and upsell at every opportunity. Robert Thomas is truly a professional, and someone you can trust. More

Unlike any vehicle sales I have encountered. David Johansen provided me the best car sales experience I have ever encountered. He did not try to sell me a car I did not want, or sweet talk me int David Johansen provided me the best car sales experience I have ever encountered. He did not try to sell me a car I did not want, or sweet talk me into up-charges or fluff sales. David simply asked me what I wanted, and then listened. He treated me with respect and earned my complete trust by answering all my inquiries not only with willingness and politeness, but also with physical supporting evidence. He agreed and proceeded to drive across America to bring me a very specialized vehicle that could not be shipped, one of three in the entire country in fact, simply because I wanted it. Furthermore, even after the conclusion of our deal, David continues to answer every question I submit, offering me numerous resources and advice on vehicle maintenance and warranty recommendations. David Johansen’s unusually honest and confident personality afforded me no regret or concern throughout, and proceeding my encounter and purchase of my new Mazda automobile. More

Great Experience My wife and I called and asked to take a used car for test drive. They said great.....we'll gas it up and bring it out front ready for you. The My wife and I called and asked to take a used car for test drive. They said great.....we'll gas it up and bring it out front ready for you. The salesman was very friendly and did not push. We got back from the test drive and the sales manager came out to check on us. Very personable guy. Our experience was fantastic. We didn't buy but it was because we weren't ready yet. I would highly recommend this dealership and would not hesitate to give them my business if they still had the car. We didnt realize at the time, but the car was a great deal. It was sold a day later. Our fault. More

Excellent Experience with the Service Shop I usually do all may own auto service and repair, but I neeeded a PCM update for my Mazda 3 that only could be done by a dealer. This was my first t I usually do all may own auto service and repair, but I neeeded a PCM update for my Mazda 3 that only could be done by a dealer. This was my first trip to Heritage Mazda of Bel Air. Jordan Skokowski was the service advisor, and I couldn't have asked for better. Very pleasant and well informed. Repair was quick, and there was no undo pressure to do any extra services needed after they did their overall inspection, but the information was appreciated. Overall, an excellent experience. More

Happy Customers We just made our second purchase from Heritage Mazda in Bel Air and we are very happy with our experience. I highly recommend working with Paul Gallo We just made our second purchase from Heritage Mazda in Bel Air and we are very happy with our experience. I highly recommend working with Paul Gallo. He came in on his day off because that was the only day my husband was available. He helped us locate the Pre-Owned Mazda CX-9 that met all of our criteria and we never felt pressured to buy. If you are looking to buy but don't like dealing with high pressure sales people go see Paul! More