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Heritage Subaru Catonsville

Baltimore, MD

Overview
Employees
Reviews
Vehicles
4.8
1,515 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Subaru Catonsville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 1,515 reviews

November 19, 2022

Excellent response and customer service. The salesperson was not pushy but made sure they were available if I had any questions. More

by LC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Silver, Bryan Engle
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Nov 23, 2022 -

Heritage Subaru Catonsville responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

November 17, 2022

I came in to get my tire patched, to my dismay I need a whole new tire. I was so disappointed , however my service was exceptional! Wes , Lyle, Dennis, Mance and Kyrell were great! This is my third Subaru More

by Artrandahicks
Recommend Dealer
Yes
Employees Worked With
Wes arguenta, Dennis Arrington, Lyle Etzwiler
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Nov 22, 2022 -

Heritage Subaru Catonsville responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2022

Jonathon was such a great help for finding the right vehicle for both me and my husband! We found what we needed and he helped us through all the paperwork and getting all the extras we wanted. Had a gr More

by Brittany
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Bookstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2022 -

Heritage Subaru Catonsville responded

Brittany, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Catonsville so helpful in the purchase of your new vehicle. We hope to be of service to you again! Take care!

November 01, 2022

My transaction with Mr. Lee was quick and easy. Buying was a pleasure at Heritage. More

by cmatulewicz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yong Lee
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Nov 07, 2022 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 29, 2022

When I first came to the dealership no one approached me outside which gave me time to look but once inside to get some answers Mr Farooo stayed with me the entire time More

by Franfaybanks
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misha Andrews, Mian Farooq
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Nov 04, 2022 -

Heritage Subaru Catonsville responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

So friendly and helpful! Ashley went out of her way to get us the best price we get and actually cared about us as not just customers but as people. More

by TheArtistWeirdo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Silver
Report | Print
Oct 31, 2022 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 14, 2022

Terrible. . NO CONCEPT OF CUST SVC AT ALL. Allowing a toxic work environment. Not at all geared toward the customer. Pic another subaru dealership More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May Farris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hicks, Kenny Booth, Inam Islam
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Oct 17, 2022 -

Heritage Subaru Catonsville responded

Hi Katie. Thank you for taking the time to review Heritage Subaru Catonsville. We appreciate all of our customers’ feedback and sincerely apologize your experience was less than positive. Our General Manager, Kenny Booth, would like to better understand your experience and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database without a last name. We work hard to provide all customers with an exceptional experience and would appreciate the opportunity to rectify any missteps and learn how we can improve. At your earliest convenience, please contact Kenny directly at kenny.booth@mileone.com or 443.818.1273. Again, thank you for your time and we hope to speak with you soon.

October 07, 2022

Bought my 2019 Series Grey WRX from Moussa and he was amazing! He answered all of my questions and got me a deal i couldn’t walk away from! Will definitely be back for my next car! More

by Alexis Antonini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moussa Sirleaf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Engle, King Sy
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Oct 11, 2022 -

Heritage Subaru Catonsville responded

Hi Alexis, we're happy you found our staff to be so supportive during your experience here at Heritage Subaru Catonsville. Our team is available should you require any extra help.

September 22, 2022

Mrs. Farris is an Excellent, knowledgeable, kind and very smart salesperson. She understands the Core of her businesses. I was bless you have her as the key salesperson. More

by ruthyrene1Ruth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Hicks, Bryan Engle, Zoey Branford
Report | Print
Sep 25, 2022 -

Heritage Subaru Catonsville responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Sep 27, 2022 -

ruthyrene1Ruth responded

I will also like to recognize and say thank you to Kevin, he is one of the sales managers. He has one of the most outstanding personalities and customer service experience ever. He has so much integrity and respect to buyers and his own staff. What really brought me to this Subaru dealer was a phone conversation I had with Kevin. He is word trusting and a very honest sales manager. I left this dealer with a Subaru Accent Limited 2022 with all the coverage and pay in full. Thank you Kevin, for ever being the the best,. Ruth Perez

Sep 27, 2022 -

ruthyrene1Ruth responded

Mrs. May Farris, what an amazing experience being able to handle the sales of my new Subaru Accent Limited. You not only demonstrate kindness but above all you are a wonderful thrust worthy saleswoman. You represented the values of your company. For ever grateful to be under your salesperson wings. Keep up your excellent job. Ruth & Rene

September 19, 2022

The Purchase went vey smooth. The Staff was very responsive and helpfuland made it went smooth More

by Vishnu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Hicks, Bik Shrestha
Report | Print
Sep 21, 2022 -

Heritage Subaru Catonsville responded

Hi Vishnu, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

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