Heritage Subaru Catonsville

I have purchased 4 cars with Ms. May. She knows what she is doing, kind, considerate and knowledgeable. She makes the experience personal. Thank you! May. She knows what she is doing, kind, considerate and knowledgeable. She makes the experience personal. Thank you! More

I would highly recommend May Farris if you are looking to purchase a Subaru. She was kind, attentive to the customer, honest, and professional. She made my husband and I feel comfortable and at ease through purchase a Subaru. She was kind, attentive to the customer, honest, and professional. She made my husband and I feel comfortable and at ease throughout the process, despite my stress in negotiating. She worked with her sales managers to get us a wonderful deal and made sure everything was correct for us before we left with our new car. When I mentioned I was getting hungry, she tried to find a snack for me. When I left my CD in my trade-in vehicle, she ran all over the property to recover my CD. Whatever I needed, she tried to get it for me. She was very sweet and attentive to both my needs and my husband's needs. This made for a wonderful experience with Heritage Subaru of Catonsville. Thank you, May! More

Considering how tight the car market is today. ( Everything of quality is pre sold). I was treated very well. All pricing was laid out for you to see. ( Everything of quality is pre sold). I was treated very well. All pricing was laid out for you to see. More

They were responsive to my needs and helpful in meeting them, willing to work with me and stay late to get the job done! them, willing to work with me and stay late to get the job done! More

May is extremely friendly, knowledgeable, and cares about her customers. Highly recommend working with May. her customers. Highly recommend working with May. More

Came in to look at Outbacks and Foresters. The sales person smelled horrible like body odor and 20 years of chain smoking. Like unable to breathe on the test drive bad. He was extremely slow The sales person smelled horrible like body odor and 20 years of chain smoking. Like unable to breathe on the test drive bad. He was extremely slow at everything he did, kept dissappearing to smoke and he talked about the weirdest stuff. The manager Iman was very rude and condescending he acted like we were an inconvenience and wasting his time it was my car and i was paying for it but he kept talking to my husband like i wasnt apart of the decision making process. I wanted to look at other options there but we left instead. This was the most bizarre experience ive had in a long time. We did end up getting a really nice outback at Owings Mills. Oddly enough they share cars with Catonsville so we still got what we wanted. More

Staff are very welcoming and attentive. Musa made the whole entire buying process nice, easy, and quick! Answered any questions I had. Heritage and Musa has gotten a Subaru customer for Musa made the whole entire buying process nice, easy, and quick! Answered any questions I had. Heritage and Musa has gotten a Subaru customer for life! Thank you again Musa and Heritage Subaru! More

I had a great experience purchasing my WRX here. Musa was very welcoming and fun to work with. He made the buying experience for us fun and easy. I will definitely be back for my next Subaru here. Musa was very welcoming and fun to work with. He made the buying experience for us fun and easy. I will definitely be back for my next Subaru here. Ask for Musa, he will definitely take care of you! More

Have had two bad experiences with Robert Wiggington, Service Lane Manager. My 2 year old car with 20,000 miles on it has been in the shop since 7/25/22 due to a bad Thermal Control Valve waiting for par Service Lane Manager. My 2 year old car with 20,000 miles on it has been in the shop since 7/25/22 due to a bad Thermal Control Valve waiting for parts. First, Robert told me it was fine to drive my car when the service tech said it should not be driven as it could overheat. Today, I was asked to come in to sign new papers since I had the loaner for 30 days. When I got there, Robert came out and I proceeded to let him know that what we thought was bug splatter on the windshield was in fact a chip that someone tried to epoxy. I found this out when I washed the car and attempted to clean the bugs off the windshield and bumper. Trying to be honest, I let him know this today. He proceeded to tell me that is not true, "he detailed the car himself." The car was not detailed, it was vacuumed and had been run through the car wash and not dried as it was still wet. I had a friend with me who can confirm that. I wasn't accusing him as I thought they may have thought it was bug splatter just like I did and I was trying to be honest. He immediately attacked and told me it was not safe for me to drive the car with a tiny chip in the windshield and my insurance would have to pay for the windshield. Well, I didn't do it, it unknowingly was there when I picked the car up. So much for being honest and some much for good customer service in this situation. I guess I'm on the hook since I missed it, but I think it's dirty. More

Had a bad experience would not recommend. .went on test drive and salesperson texted all threw the drive.. she was not knowledgeable about the car.. texting on her cell phone instead of explai .went on test drive and salesperson texted all threw the drive.. she was not knowledgeable about the car.. texting on her cell phone instead of explaining features about the car... More