Heritage Subaru Owings Mills

I have been satisfied every time I brought my car to this se I found Bill at service very honest man treating you very well.like family member. Very knowledgeable and hard working man.I command the manager to ha I found Bill at service very honest man treating you very well.like family member. Very knowledgeable and hard working man.I command the manager to have an employee like him. More

Oil change service The service was done as scheduled in a timely manner with a checklist of what was completed. The workmanship has always been of a good quality . The service was done as scheduled in a timely manner with a checklist of what was completed. The workmanship has always been of a good quality . More

Jon Waugh experience excellent service Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would fi Jon Waugh provided us with everything we needed to know about our new vehicle. He was very knowledgeable and if he did not know an answer, he would find it immediately. He stayed with us the entire time we were at the dealership until we drove off with our new car. Josh carefully explained all of the financing (0%!) for 48 months, and all of the required paperwork. Although offered, he did not pressure us for any additional services or coverage. More

Great Car Buying Experience Worked with Mitch, Matt, and Milton to purchase a new 2018 Subaru Outback at a fair price. They were responsive and courteous, with none of the high-p Worked with Mitch, Matt, and Milton to purchase a new 2018 Subaru Outback at a fair price. They were responsive and courteous, with none of the high-pressure techniques I've experienced at other dealerships. I highly recommend! More

No pressure Sanjay was a very knowledgeable and friendly salesman. He spent a lot of time with me and let me test drive many Foresters so I could make an informe Sanjay was a very knowledgeable and friendly salesman. He spent a lot of time with me and let me test drive many Foresters so I could make an informed decision about the options I really wanted and needed. Thanks Sanjay!! More

Great. Quick. Professional Our sales rep was fantastic. SanJay Fitzgerald and the sales manager Shawn Davies were great. Sanjays follow up and is overall knowledge was great. Our sales rep was fantastic. SanJay Fitzgerald and the sales manager Shawn Davies were great. Sanjays follow up and is overall knowledge was great. Car was ready to go. Sanjay did a great job of walking through the dealership and going over how the service department works. More

Great service Jon went out of his way to help us lease our new Forester. He was knowledgeable and professional. We were there all day. He even got us lunch! Jon went out of his way to help us lease our new Forester. He was knowledgeable and professional. We were there all day. He even got us lunch! More

A man of his word I started my process on USAA car buying feature my bank offers. That's what lead me to Heritage Subaru Owings Mills and Jon Waugh. We exchanged emails I started my process on USAA car buying feature my bank offers. That's what lead me to Heritage Subaru Owings Mills and Jon Waugh. We exchanged emails back and forth doing the usual negotiations. Me, being very skeptical of dealers and them trying to add something or push something else on you. At one point I said what I was comfortable paying and he made it happen. I showed up the next day and everything was as we agreed. He made the process very painless and smooth. I drove away happy with a new car within hours. More

It’s amazing experience I give it an amazing rating. They treat you like you’re family. They really help to give you the best deal they can offer. I give it an amazing rating. They treat you like you’re family. They really help to give you the best deal they can offer. More

Very Good Customer Service My Service Advisor is William Middleton and he prides himself on knowing his customers by name & doing his best to accommodate the best economical way My Service Advisor is William Middleton and he prides himself on knowing his customers by name & doing his best to accommodate the best economical way to service your vehicle along with a follow up call to make sure you are satisfied. The Service Dept itself is very cordial and seems to create an atmosphere of "your car is in good hands here" and that's a comfort I like as long as the service is quality assured & I don't have to bring my car back for the same issues...I'm very satisfied! More