Heritage Subaru Owings Mills

Easiest Car Purchase Ever! Bill was so soft spoken, kind, and low pressure that it was a pleasure working with him. I've dealt with some very high pressure sales professionals Bill was so soft spoken, kind, and low pressure that it was a pleasure working with him. I've dealt with some very high pressure sales professionals before that made me want to run to the nearest exit but Bill was the exact opposite and I wanted things to work out so he could get my business. He really went to bat for me and I purchased a new Crosstrek that I LOVE! I'm still waiting for that dealer survey so I can let management know how much I enjoyed working with him. More

All went as planned Service done on time Brought for hitch for my Subaru Forester All went as planned Price was better then thought Waiting room is clean and comfortable. Like getting free Brought for hitch for my Subaru Forester All went as planned Price was better then thought Waiting room is clean and comfortable. Like getting free water&coffee More

Positive experience My experience buying a used Forester was positive mostly because of Mei Kei. She was knowledgeable and it felt like she was your advocate, even for mi My experience buying a used Forester was positive mostly because of Mei Kei. She was knowledgeable and it felt like she was your advocate, even for minor issues after the purchase. I recommend her based on my purchase. The only small downside was the remote key battery was almost drained when I bought the car and dealer charged me (very small fee)) to replace. But overall I was pleased and Mei Kei was pleasant and professional More

Fantastic Everyone involved was amazing, and helpful beyond any expectations I could have had, could not be more happy with the purchase. It was a new experienc Everyone involved was amazing, and helpful beyond any expectations I could have had, could not be more happy with the purchase. It was a new experience for me buying a new car and everyone was extreamly helpful and easy to work with, it made the process very easy for me and took a lot of the stress away, very thankful for all their help. More

Painless Car Buying Experience Buying a car can seem like a daunting experience. Jon Waugh made my car buying experience as painless as possible. He is very charismatic, always smil Buying a car can seem like a daunting experience. Jon Waugh made my car buying experience as painless as possible. He is very charismatic, always smiling, and easy to talk to. You are not treated as just another number. I felt like a valued customer. I highly recommend this dealership and the “Jon Waugh Experience” that comes with it. More

Outstanding service The Subaru service department practically bent over backwards to get me a set of Michelin tires shipped and installed on short notice, in time for a d The Subaru service department practically bent over backwards to get me a set of Michelin tires shipped and installed on short notice, in time for a deadline on a manufacturer’s rebate. More

Great service as always. Always a great experience when Bill handles my car. He is very professional, friendly and always helpful. Bill always listens to my concerns and get t Always a great experience when Bill handles my car. He is very professional, friendly and always helpful. Bill always listens to my concerns and get things done on time. If all the people i deal with were like Bill i would be very happy. More

Forester Mr. Bill Middleton is outstanding. As always thank you for the great service. He had my car washed. Overall the staff is awesome. I’ll be the Mr. Bill Middleton is outstanding. As always thank you for the great service. He had my car washed. Overall the staff is awesome. I’ll be there in my next service. MM More

Mei Kei, the sweetest salesperson ever! My wife and I traded in our '16 Legacy for an '18 the other day. Mei Kei was our salesperson and, on every level, was a delight to work with. Far from My wife and I traded in our '16 Legacy for an '18 the other day. Mei Kei was our salesperson and, on every level, was a delight to work with. Far from the stereotypical slick-talking car salesman, Mei Kei was extremely personable, knew her product, and went the extra mile to make us feel like valued customers. Service overall was very good though. One telling example was when our new car had some delay in getting from the lot to the shop as well as getting cleaned and prepared for us. Mei Kei and her manager, Shaun, comped us lunch at a nearby restaurant to compensate for the long wait. That was a nice touch, and one we won't forget when we recommend Heritage Subaru to our friends. More

Wonderful Test Drive Experience I came in to test drive a Forester after having a small car for 8 years. Understanding it was a big change for me, Emily Bintz asked me questions abou I came in to test drive a Forester after having a small car for 8 years. Understanding it was a big change for me, Emily Bintz asked me questions about what I was looking for, spoke knowledgeably about Foresters and Subaru in general, and made sure I was able to test drive a vehicle which was exactly what I was interested in. She cared about what I wanted and needed in a car, and did not seem interested in just trying to sell me something for the sake of making a sale. They worked up some numbers so I had an idea of what I might be looking at at my request which was also helpful. She followed up after our test drive, but not in an overzealous manner, which I truly appreciate. While I ultimately wound up purchasing another type of vehicle, it was simply because of personal preference after going on test drives of several small SUVs. I would have loved to have purchased a vehicle from Emily. If you are looking for a Subaru, go see Emily! More