Heritage Subaru Owings Mills

Outstanding service without any pressure. If I could assign a rating of 6 stars for Mei Kei Hong, I would. I never really enjoyed the process of buying car but, based on my experience with He If I could assign a rating of 6 stars for Mei Kei Hong, I would. I never really enjoyed the process of buying car but, based on my experience with Heritage Subaru of Owings Mills and Ms. Hong's overseeing the transaction from beginning to end, my purchasing a CrossTrek was a very reassuring experience with which I was very satisfied. Ms. Hong was very patient throughout the entire process and did not pressure me into purchasing a service or option I did not want. She answered all of my questions and did not rush me to make a decision. More

Excellent service all around. Everyone Was great. If your looking to buy a car Heritage mile one is the place to go. Ask for Mei Kei Hong. She was great. And is exceptional in her job. If your looking to buy a car Heritage mile one is the place to go. Ask for Mei Kei Hong. She was great. And is exceptional in her job. More

Great staff and great experience Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) Spoke to the GM Shawn directly on the phone and he was understanding and super helpful. As a military spouse(currently playing the single parent role) with a 1 yr old and 4 yr old, he welcomed and recommended that I come test drive cars - they would help move the carseats. This was enough to come in. Greg was great over the phone so that the car was ready when I got there. Mei Kei helped us and stayed late until everything was done. She had coloring books for my kids and made everyrhing stress free and easy. She even mailed me my leftover belongings I forgot in my trade in vehicle. Joshua in finance was also very informative, helpful, and went above and beyond. I couldn't imagine going anywhere else. Very upfront, honest, friendly, and helpful. They made a time consuming process as easy as could be(even with 2 young kids). More

I keep coming back to Heritage and Mr. Waugh This is the fourth Subaru I've leased from Heritage. I love that they always offer to buy off my leases after a year or so and put me in a brand new This is the fourth Subaru I've leased from Heritage. I love that they always offer to buy off my leases after a year or so and put me in a brand new car without paying hardly any more than previous. So I'm always driving a new car. John Waugh makes the transition as painless as possible. Milton makes the paperwork a breeze. More

Easiest Car Purchase Ever! Bill was so soft spoken, kind, and low pressure that it was a pleasure working with him. I've dealt with some very high pressure sales professionals Bill was so soft spoken, kind, and low pressure that it was a pleasure working with him. I've dealt with some very high pressure sales professionals before that made me want to run to the nearest exit but Bill was the exact opposite and I wanted things to work out so he could get my business. He really went to bat for me and I purchased a new Crosstrek that I LOVE! I'm still waiting for that dealer survey so I can let management know how much I enjoyed working with him. More

All went as planned Service done on time Brought for hitch for my Subaru Forester All went as planned Price was better then thought Waiting room is clean and comfortable. Like getting free Brought for hitch for my Subaru Forester All went as planned Price was better then thought Waiting room is clean and comfortable. Like getting free water&coffee More

Positive experience My experience buying a used Forester was positive mostly because of Mei Kei. She was knowledgeable and it felt like she was your advocate, even for mi My experience buying a used Forester was positive mostly because of Mei Kei. She was knowledgeable and it felt like she was your advocate, even for minor issues after the purchase. I recommend her based on my purchase. The only small downside was the remote key battery was almost drained when I bought the car and dealer charged me (very small fee)) to replace. But overall I was pleased and Mei Kei was pleasant and professional More

Fantastic Everyone involved was amazing, and helpful beyond any expectations I could have had, could not be more happy with the purchase. It was a new experienc Everyone involved was amazing, and helpful beyond any expectations I could have had, could not be more happy with the purchase. It was a new experience for me buying a new car and everyone was extreamly helpful and easy to work with, it made the process very easy for me and took a lot of the stress away, very thankful for all their help. More

Painless Car Buying Experience Buying a car can seem like a daunting experience. Jon Waugh made my car buying experience as painless as possible. He is very charismatic, always smil Buying a car can seem like a daunting experience. Jon Waugh made my car buying experience as painless as possible. He is very charismatic, always smiling, and easy to talk to. You are not treated as just another number. I felt like a valued customer. I highly recommend this dealership and the “Jon Waugh Experience” that comes with it. More

Outstanding service The Subaru service department practically bent over backwards to get me a set of Michelin tires shipped and installed on short notice, in time for a d The Subaru service department practically bent over backwards to get me a set of Michelin tires shipped and installed on short notice, in time for a deadline on a manufacturer’s rebate. More