Heritage Subaru Owings Mills

Sanjay was very helpful and patient. He knew a lot about the car. It was a holiday weekend and a very busy day. Everyone did their best to make it a good experience. the car. It was a holiday weekend and a very busy day. Everyone did their best to make it a good experience. More

Great service, friendly and helpful staff.We purchased Great service, friendly and helpful staff. We purchased the car we’d been looking at a good price! Our sales associate (Vinnie) was knowledgeable and Great service, friendly and helpful staff. We purchased the car we’d been looking at a good price! Our sales associate (Vinnie) was knowledgeable and courteous and good to work with. More

Got me what I wanted! Mei Kei is a sweetheart and fun to work with! She was very knowledgeable and organized. When they didn't have the car I wanted they went out and fou Mei Kei is a sweetheart and fun to work with! She was very knowledgeable and organized. When they didn't have the car I wanted they went out and found it. Enjoyed working with them. More

I cannot say enough positive words about Heritage and their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phen their staff. I had a problem with my car and they all went above and beyond to handle the problem to make sure I was 100% satisfied. They are a phenomenal team dealership!! More

Great Pricing and knowledgeable sales rep My parents went in looking for a Forester and they started working with Mei Kei and called me. Well I went in too since my parents English is very My parents went in looking for a Forester and they started working with Mei Kei and called me. Well I went in too since my parents English is very limited. Mei had already worked up pricing with them and my parents stated she was very easy to work with. Which I found too. When I asked her questions about the vehicle, there was no BS from her, like I'd gotten from other sales reps. In fact, instead of making up stuff to sound as if she know, she would politely say she wasn't sure then got me the correct answer. This was very refreshing because I had a salesrep at another dealership just making stuff up, such as the pin access was eliminated in 2017, when I knew it was still a feature. She's also very accommodating. The vehicle had to be DX'ed from another dealership. When we would not sign the papers till we saw the vehicle, she had no issues. In fact, she stayed after her normal work hours the following day for us to come in. Bottom line, if you want to deal with a friendly and knowledgeable sales rep that is fair, go see Mei Kei. More

We bought a forester with Mei Wei Hong. She was friendly and not pushy. She demonstrated all the features of the car on the test drive. Would work with her again! and not pushy. She demonstrated all the features of the car on the test drive. Would work with her again! More

Mei Kei Hong is amazing!! My husband and I were interested in trading in our Impreza and purchasing a Crosstrek.  From the beginning, Mei Kei Hong was responsive and helpful.  My husband and I were interested in trading in our Impreza and purchasing a Crosstrek.  From the beginning, Mei Kei Hong was responsive and helpful.  Her customer skills are amazing!! We scheduled an appointment with her and believe me when I say, Mei Kei MAKES you want to buy a car.  She is extremely knowledgeable, understanding, and honest.  I strongly recommend working with Mei Kei at Heritage Subaru-Volkswagen in Owings Mills, MD.   More

Everything we needed and local! Alex's customer service and help were amazing. He was patient with the questions we had and had answers for all of them. He was friendly and polite an Alex's customer service and help were amazing. He was patient with the questions we had and had answers for all of them. He was friendly and polite and went above and beyond to help. I highly recommend him for all Subaru needs! More

Alex provided great customer service. He was very helpful and went the extra mile to make sure I was happy with my new purchase. Thank you, Alex and went the extra mile to make sure I was happy with my new purchase. Thank you, Alex More