Heritage Subaru Owings Mills

Great Experience I was interested in buying a Subaru Outback and was very pleased by the customer service that Jon provided. We arrived later in the evening and withou I was interested in buying a Subaru Outback and was very pleased by the customer service that Jon provided. We arrived later in the evening and without hesitation Jon provided in-depth detail on the features on the car I was looking at. He is extremely knowledgeable and ensured my family was comfortable during the buying process. He is truly committed to outstanding customer service and it was very refreshing. More

Another great service for the umpteenth time!! I've been buying, servicing and now leasing my family's Subarus at Heritage since 1995. As far as I'm concerned there is no other place I would look t I've been buying, servicing and now leasing my family's Subarus at Heritage since 1995. As far as I'm concerned there is no other place I would look to for anything "Subie". With specific regard to this service which comes a week after I had my wife's Crosstrek serviced, once again the appointment was easy to make and Bill M., the advisor, was on top of the situation. On arrival he inspected the vehicle and sent it to the tech who usually works on my vehicles. An hour later I was on my way confident that my Forester was now in great tune for maximum efficiency and performance. More

No Haggle -Painless Experience This is my second time in 8 years to buy a car at this dealership. Both times I feel I was treated fairly. Each time I shopped on the website Intern This is my second time in 8 years to buy a car at this dealership. Both times I feel I was treated fairly. Each time I shopped on the website Internet and got a significant amount of money off the sticker price. This time there was an error on the website but this dealership made it right by honoring the better deal in my favor and I got a fair trade-in as I looked at the Kelly Bluebook before I went. I do think it is necessary to be an educated buyer and that way you know if you are getting a good and fair deal, which I did. Pam, my sales rep was caring and knowledgeable, did not rush me. In fact, everyone from the manager to the finance manager was hospitable and treated me like a person not just a sales. I already know that service after the sale will be great as I have been going here for service since buying my last Subaru. I even have an appointment for my first service, an appointment for follow up technology education for the car's many features with the promise of a $25 gas gift card. Who could want more! . More

Extremely upfront and accommodating I was in NJ and found a car online for my daughter. When I called, Scott immediately helped me and put me at ease. He was quick to respond and got m I was in NJ and found a car online for my daughter. When I called, Scott immediately helped me and put me at ease. He was quick to respond and got me answers to my questions. Once we came to an agreement, he continued to help me with pick up and the car looked wonderful when I picked it up. Scott and Heritage were definitely godsends and I would call them again in a second. More

Thank you Mei Kei! I just bought my first car (on my own) and was blessed to be paired up with Mei Kei Hong. She was an amazing saleswoman, extremely knowledgeable and w I just bought my first car (on my own) and was blessed to be paired up with Mei Kei Hong. She was an amazing saleswoman, extremely knowledgeable and well-versed within their business. She was not too intense and made the experience particularly enjoyable and personal. I highly recommend Heritage Subaru. Even the finance manager, Santos, was charming and helpful, rather than pushy and obnoxious like most dealership finance staff. I didn't trade my old car in and they let met leave it on the lot overnight to be able to drive my new love home. Mei Kei even offered to follow me home with the other car and get a ride back. I thought that was so sweet (but I had prior obligations and had to run to the city.) It's the little things that really stick and truly make you appreciate an amazing staff. Thank you guys! #SubieLove #BlackEdition More

Friendly and helpful. Mei Kei was very friendly and was exceptionally helpful. I was able to get the exact vehicle I wanted without any real difficulties. Would shop here Mei Kei was very friendly and was exceptionally helpful. I was able to get the exact vehicle I wanted without any real difficulties. Would shop here again. More

Passat Review I want to say thank you so much for everything! You were patient understanding and worked out the best deal for me! You were so pleasant and courteous I want to say thank you so much for everything! You were patient understanding and worked out the best deal for me! You were so pleasant and courteous throughout all of my emotions lol. Buying a car isn’t my favorite thing to do but you made it very much worth it because you gave me such a great expierence that this is the reason I will definitely come back to you for my future car! I’m so excited for my new car! Thank you so much!! More

Great dealership I’ve been coming here for 3 years and every time I get outstanding service. The staff is very friendly and helpful. Especially Bill Middleton from he I’ve been coming here for 3 years and every time I get outstanding service. The staff is very friendly and helpful. Especially Bill Middleton from heritage Subaru. This is a dealership that takes care of their customers. Thank you for great service. More

Great service! Everything went well. The car runs much better than before. Things were explained in advance, and then done as explained. I was greatly satisfied w Everything went well. The car runs much better than before. Things were explained in advance, and then done as explained. I was greatly satisfied with the result. More

Online to in-store Scott and crew were ready to receive us with the car ready to go and a VIN report when we arrived. They were helpful and gave us space to evaluate op Scott and crew were ready to receive us with the car ready to go and a VIN report when we arrived. They were helpful and gave us space to evaluate options and make a decision as we were working through our buy. The dealership was also understanding of the nuances of military buyer with out-of-state registration. More