Mark Semenchuk

⭐⭐⭐⭐⭐ I've been a longtime Heritage customer and have purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage purchased over 20 vehicles from their dealerships over the years. I'd especially like to recognize Bill Middleton, the Service Manager at Heritage Subaru Owings Mills, for his outstanding customer service and willingness to stand behind his customers. I recently purchased a Ford F-150 that unfortunately developed a serious transmission issue shortly after purchase. Bill and the Heritage team stepped up to help get the situation handled and made sure I had a loaner vehicle while the repairs were being addressed. What I appreciate most is knowing that when something goes wrong, there are still people who genuinely care about taking care of their customers. The repairs are still ongoing, but Bill's professionalism and the way Heritage has handled the situation have reinforced why I've continued doing business with them for so many years. Thank you, Bill, for your help and dedication to customer satisfaction. It's truly appreciated! More

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⭐⭐⭐⭐⭐ I've been doing business with Heritage dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Ma dealerships for many years and have purchased over 20 vehicles from them. There's a reason I keep coming back! I'd especially like to recognize Mark Semenchuk, Matt Streete, Shawn Davie, and Bill, the service manager, for their professionalism, customer service, and willingness to take care of their customers. I recently purchased a 2020 Ford F-150 from Heritage Subaru, and unfortunately, it developed a serious transmission issue almost immediately after purchasing it. Rather than leaving me to deal with the problem on my own, Heritage stepped up, arranged to have the truck repaired, and provided me with a loaner vehicle while the repairs are being handled. Although the repairs are still ongoing, I sincerely appreciate the way everyone has handled the situation. In my opinion, what separates a good dealership from a great one isn't just how they treat you when making a sale, but how they stand behind you when something goes wrong. After all these years and numerous vehicle purchases, Heritage continues to earn my business and my trust. A special thank-you to Mark, Matt, Shawn, and Bill. Your efforts are appreciated! More

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Extremely happy with today visit! Mark Semenchuk ,sales consultant, was highly professional and very polite. 5 stars to his service. Mark Semenchuk ,sales consultant, was highly professional and very polite. 5 stars to his service. More

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Excellent experience here today. Happy with my outcome. Looking forward to my car. Thank you Happy with my outcome. Looking forward to my car. Thank you More

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Mark is very personable and really knows the Subaru Brand. He treated and talked to me like he's known me a long time. He made me feel comfortable and did not try to over sell me, which can create unwa Brand. He treated and talked to me like he's known me a long time. He made me feel comfortable and did not try to over sell me, which can create unwanted pressure for the buyer. It was a pleasure doing business with him. Highly recommend. More

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Excellent sales department! Excellent service department! Go out of my way to come here for my regular service! Excellent service department! Go out of my way to come here for my regular service! More

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They really take care of their customers to make sure that they are satisfied with their purchase. Mark was super nice and polite. that they are satisfied with their purchase. Mark was super nice and polite. More

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